I understand your concerns about the big blockchain fee, but it is the current global situation with the blockchain system, not our service.
Some period time ago the situation with the fee has changed and at the moment, the 'mempool' (queue of unconfirmed transactions) is very big; in simple terms, there's a huge demand for transactions and people are pushing higher and higher fees in order for their transactions to get confirmed as soon as possible.
Also, take into account that if you have many inputs (you have made many deposits to the same address), the fee will be considerably higher.
It was discussed on Reddit:
https://www.reddit.com/r/Bitcoin/comments/6vx61u/btc_fees_wtf/
Some additional suggestions what to do are available in this article: https://help.wirexapp.com/hc/articles/115000219854
We are working on changes that can help, but right now please open these links above.
Hope it helps to better understand the issue.
If you have any "pending" tickets without any answer for a long time from our support team, please send me the private message with your ticket ID and I will try to help you.
Have a nice day!
You don't really understand our concern, i don't think.
Your competitors are currently offering a much more attractive service by having no blockchain fees when loading and unloading the cards. I'm not talking about deposits and withdrawals(which you also charge fees on), i'm talking about loading and unloading.
Why can they do this, while you charge us like $3 for every action we make, even if can be done completely off chain? ON TOP of existing bitcoin market spreads and other fees.
Sure, the bitcoin transaction fees are high. We get that, but when your users deposit $20 worth of bitcoin and get only around 70% of that back(and i'm excluding the transaction fee that we are paying to sending to you), that's something wrong with your system. You can easily optimize it to at least charge less fees.