Topic: Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money - page 32. (Read 69591 times)

Well said. I tried to hint that the fees are too many too big, while the exchange prices are already so bad they could cover everything, but yeah, hints don't work as good as the clear explanations
I've just paid some 8 EUR "transaction fee" today at Wirex, so I am clearly not happy about that. The current feex on the network is 60 satoshi / byte so the huge transaction fee is clearly a problem, maybe even an error.

You don't really understand our concern, i don't think.

Your competitors are currently offering a much more attractive service by having no blockchain fees when loading and unloading the cards. I'm not talking about deposits and withdrawals(which you also charge fees on), i'm talking about loading and unloading.

Why can they do this, while you charge us like $3 for every action we make, even if can be done completely off chain? ON TOP of existing bitcoin market spreads and other fees.

Sure, the bitcoin transaction fees are high. We get that, but when your users deposit $20 worth of bitcoin and get only around 70% of that back(and i'm excluding the transaction fee that we are paying to sending to you), that's something wrong with your system. You can easily optimize it to at least charge less fees.

I just want to send btc. I dont care the fees now. But i can't!!

AD1. The problem is not with fee. Who the hell design a system so internal transaction on website is blockchain transaction? Your entire infrastructure should be nuked.
AD2. On segwit the fee is much lower. When i use online wallet i pay $1. And you demand $5?

The other thing is that noone knows whether adding funds to card is really blockchain transaction... maybe it's just fake and we pay "the fee" straight to wirex?
Why can't we send BTC funds directly to card btc address if it's blockchain transaction? But we have to send it to wirex, then you send it to card?

Reason seems very simple, you try to take most money from the users as possible.

Dear Friends,

I understand your concerns about the big blockchain fee, but it is the current global situation with the blockchain system, not our service.
Some period time ago the situation with the fee has changed and at the moment, the 'mempool' (queue of unconfirmed transactions) is very big; in simple terms, there's a huge demand for transactions and people are pushing higher and higher fees in order for their transactions to get confirmed as soon as possible.
Also, take into account that if you have many inputs (you have made many deposits to the same address), the fee will be considerably higher.

It was discussed on Reddit:
https://www.reddit.com/r/Bitcoin/comments/6vx61u/btc_fees_wtf/

Some additional suggestions what to do are available in this article: https://help.wirexapp.com/hc/articles/115000219854

We are working on changes that can help, but right now please open these links above.
Hope it helps to better understand the issue.

If you have any "pending" tickets without any answer for a long time from our support team, please send me the private message with your ticket ID and I will try to help you.

Have a nice day!

This site is a fucking bullshit. I just want to use this site yesterday, but i cant sent bitcoin. "Can't estimate blockchain fee for your transaction. Please try again later." Every fkin time... I hate this shit.
Waiting, or what can i do???

I wanted to test this service based on reviews in this topic. Here is experience/review/summary....


This service.. is seriously flawed. I created account few days ago, today i deposited my first btc and tried to exchange to card.... result:



If first attempt to use your service fails like that i wonder how many customers you lost - while trying to interact with service.
Generic error.. no explanation.


//EDIT1

WTF? I deposited around $20 usd in btc - 0.004651. Trying to move that to my usd card...

https://i.imgur.com/FppmyzZ.png

Then i click the button.. and i read that i'm exchanging maybe half ot that:

https://i.imgur.com/m8yLNBO.png

Then i read that there's blockchain fee?? For exchanging funds to my card - internally on website? w00t? But i made btc transaction by depositing to wirex already....
So moving funds from wirex balance to wirex virtual card is another transaction? lol.

//Edit2

I started reading this topic... and it seems that moving funds interally is blockchain transaction.. so you pay BTC fee for moving funds to card..., even after you deposited funds already to wirex this is most stupid thing i've ever seen developed.


So i:

1. deposit $20 to wirex account using btc transaction.
2. I pay $1 fee for transaction (my wallet fee)
3. I move funds from internal wirex balance to my card
4. I pay $4.5 fee for INTERNAL wirex transaction
5. Now i have $14.5 or $15.5 from original $20 if we exclued my wallet fee..

Deposited $20 in btc.
Funds on card - $15.5.

So the fee to move funds is 22.5% - almost 1/4 of total amount deposited.
If this is true.. then this service is a joke... but maybe i'm getting something wrong

You can say that it's blockchain fee... but has anyone seen a service where moving funds internally on website is btc transaction?
I think no other service works like this.

This is just some ripoff.

//EDIT3, tired of it.. now... "blockchain fee too high". According to wirex i have to pay 6 usd for transaction, while using online wallet blockchain.info it's maximum $1....
Withdrawing also cost $6...



lol. No segwit implemented perhaps?

I have been dreaming of having my own credit/debit card where I can have my name on it to use for some transactions online which is why I end up trying to have Monaco and TenX Tokens. How much wirex is asking for a card to reach on my doorstep?

How different are your services from the card projects these days like TenX and Monaco?

I really do think that the efficiency of your system is significantly flawed. You could easily store some bitcoins off-chain on some exchange site that you use regularly anyways(only a small portion so that the rest is safe in cold storage still), and this way you are able to at least reduce the fees that people are paying significantly.

Good to hear that you're trying to at least improving the status quo. Because this is definitely unacceptable, and the fee situation needs to be changed. I have never, ever used a site that demanded me to pay a bitcoin transaction fee for fiat transactions.

Hopefully it'll be something good. BTW, another thing is that your site is always laggy for me. Even with the redesign, it is quite an unpleasant experience every time i use it.

I expect SegWit be the solution for the fees problem.
I really hope for great news in that direction.
And with the number of customers increasing, maybe soon enough all the Wirex fees will start to decrease. But maybe it's too soon yet for that.
However, keep up the good work!

Yes, correct. Every card load/buy bitcoins transaction has its own hash and appears in the bitcoin blockchain. That is why blockchain fee applies.


We are working on it and big changes coming soon. Unfortunately, I can't provide you more details right now. Stay tuned!

Are you saying that every action is executed by sending bitcoins on the blockchain? Every single time i sell or buy bitcoins, there is a corresponding transaction that appears on the bitcoin blockchain?

Why don't you guys bundle up several transactions, if this is the case?

Take any of your competitors, why don't they charge any blockchain fees when they are providing the same service? Plus, you just reduced the maximum that we can transact and store anonymously due to EU regulations, yet anything below the maximum will result in hefty fees.

Hi!
Thank you for your message, but I can't agree with you.
First of all, this additional fee to the market rate is a bank market rate, not our and they provide this market rate to us. As we don't have any fee for that except market rate we stated that there is no fee, all is clear.
Also, this is a standard in the industry and all other services have the same rate, nothing new here.

Hi.

No, you are not right. Every transaction in our service is a blockchain transaction, even card load or transfer from one Wirex account to another.
And once again I can tell everyone that it is not our fee, it is 100% blockchain fee that we can't regulate.

At the moment, the 'mempool' (queue of unconfirmed transactions) is very big; in simple terms, there's a huge demand for transactions and people are pushing higher and higher fees in order for their transactions to get confirmed as soon as possible.
Also, take into account that if you have many inputs (you have made many deposits to the same address), the fee will be considerably higher.
It is also discussed on Reddit:
https://www.reddit.com/r/Bitcoin/comments/6vx61u/btc_fees_wtf/

It wasn't written by us, but I recommend for everyone to check this very useful discussion before posting new messages about the big blockchain fee in our service.

Here's a list of my recent fees. It baffles me to see these outrageous hidden fees on top of these existing fees that I can't even explain.

I'm going to constantly post in this thread to suggest other providers. I fucking hate Wirex and hope their business collapses. How can such a business exist that provides unparalleled poor customer service and has non existent services because they don't work, be in business?

We don't give a fuck about your nearly designed website or app. People care about it working when they want it go and UPFRONT FEES.

Learn something about business. Your glossed app and website means nothing when true users can't count on any service you provide.

Just got one of these for GBP but minimum use is 75 GBP?  Will this change as it kind of limits its use?

Same here, when i try to send a bitcoin transaction that's what popped up. There is hidden fees everywhere, there is no way that you can accurately estimate the amount that you are actually going to get into your virtual debit card with bitcoin or vice versa. Every single action is filled with unnecessarily high blockchain fees that nobody needs to pay in the first place(everything is done off-chain, isn't it?).

I probably deposited around $20 and only got i think less than $13 in my account, that's more than 45% in fees.

I'm not using this service again. it used to be good, but now it's just horses***.

Thought I'd randomly test to see if a random service of Wirex works...



NOPE. As expected. I'm done using Wirex. I sincerely hope Wirex goes bankrupt for their unreliability. I'm going to leave my $450 stuck in my account and say, go fuck yourselves Wirex. I refuse to deal with the headache of liquidating from Wirex.

Hello.

As I can see you contacted us only yesterday and even 24 hours haven't passed since your first ticket.
Please be more patient and wait for the answer from our support team.

Hello.

If all is fine and there are no any restrictions on the bank's side the virtual card should be issued almost immediately.
Please address your issue to [email protected] from your e-mail registered with Wirex. Our support team will tell you the exact reason.
If you have already contacted support, please send me your ticket ID in the private message.