Topic: Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money - page 35. (Read 69379 times)

Hi all!

@pronto34
Please address your issue to [email protected] from your e-mail registered with Wirex. This is for identification and security reasons.
We need to check your account to answer your question.

@WaffleMaster

We made manual card unload as we promised. Unfortunately, you didn't answer our question about waiting for $1 that will return soon to your card from Amazon, so we unloaded only $9 instead of $10.

As for another concern about card work, we can help you if you will ask about it in the ticket, but your main issue was how to return funds from the card. Our cards work fine with Amazon and other services, but there can be some reason why you can't make a purchase. The most common reason is your billing address in your Wirex account is not the same as you provided for Amazon or your Amazon account's details don't match your account details in Wirex. As I know, for services like Amazon it can be critical and they can refuse the payment.
The fastest and easiest way is to ask Amazon support why the card was rejected. Based on their answer we can ask our bank to provide the exact reason for the rejection. Anyway, it is individual work that should be done only after your request to [email protected].

Ofcourse not a problem, I have used my card primarily in Europe ; so far I've used it in the Netherlands, Belgium, Denmark, France,Spain.

Never had any embarassing issue with card declining or failure to withdraw or something like that.
Today I had an issue where my balance was not synchronized with what I spent (not showing correct value left on the card) -Sent email at 9:23 AM and got a reply that the issue was fixed at 10:25.
I love the customer support, always polite and providing a solution without going through tons of standard replies like most companies.

I'm calm, it's $10 after all. I'd like to make it a point that everything I attempted to use the card for or buy with the card did not work. If the $1 hold went through several days after but the $6 purchase I tried (to try and salvage money off the card) didn't, how does that make sense?

As well as there was more than enough Bitcoin on the card to give a healthy fee to transfer it back into the wallet, as the price of Bitcoin went up by at least 10% during points which I tried to exchange it back into the wallet to withdraw it.

All that aside, ticket 164244 was just created by me with an address for the withdraw. I don't mind if it's only $9 in BTC minus the fee to get it off. I'll pm that to number to you like you asked.

Hello, I hav 368 Euro in my  Wirex-Account, but I dont wan to get verified, How can I get my Money back, it is Posible?

Same here, although I am not "that old" yet. Less than a month or real use, and that was the virtual card. Now I am waiting for the real thing (plastic).


Wow, good to know. I didn't play with such amounts - I was not verified yet, I don't have so much Bitcoin yet, virtual card has not so much use as the plastic.. - but I also confirm that all my transactions went OK until now. I was scared though by the stories here and there (please don't throw the stones, I am human after all), so yours is helpful to me.
If it's not a big issue, can you please tell in which countries did you use your card? Thanks.

Dear OfficeBuyer,
Thank you for your support, it means a lot for us!
Please, contact us whenever you may have a query. We are here to make sure you receive the best customer service.

Dear Jan,

Please check the answer on your ticket, it was solved.
Please let us know if there is anything else we can assist you with.

Dear WaffleMaster,

It is not true. For the future, I recommend to calm down and ask about your issues in the normal way. I'm here to provide help for all who will have questions after the answer from our support team.
I will try to explain:

1) Your $1 wasn't charged by us or our bank and it is not a monthly fee. It was charged by Amazon and it is usual practice of many services to check if your card has funds on it or not.
Currently, it is on hold and will be released after 14-15 days since the date of purchase/attempt to link your card to Amazon.

2) Our support team was correct to ask you to verify your card. We are under regulation of UK law and as many other same services we always ask to verify your account to avoid all issues with low limits. Also sometimes our card issuing bank may block your card if they find something suspicious and to unblock the card you will need to verify your account. That is why verified account is the key to the successful usage of our service without many problems.

3) As for your another concern with card unload. Card unload (buy bitcoins) is a blockchain transaction and blockchain fee will apply in this case. According to our minimum limits and blockchain fee, you haven't got enough on your card to make this unload. And our support team was correct to ask you to load more to avoid this issue.
This time we are ready to make a one-time exception and manually unload your card even if it is lower than our limits.
We can't provide your personal details on this forum, that is why we ask you to create a new ticket and send me in private message the ticket ID, I will find it and provide a manual refund to your wallet. If there will be problems with manual refund we will ask the bank to do it, any way you will receive funds to your wallet.

If I missed something or you have any additional questions please let me know.

between all these negative comments I feel like I should voice my positivity.
I have used wirex for a couple of months now.
Got verified very easily and have not had any issues yet, they always reply to my tickets in 1-2 days.
I load 1000$+ regularly and never had any issues, never had my card decline anywhere and also was able to withdraw money easily in my country and abroad.
Instant loading of my card and no issues at all.

So I got a monthly charge on a card that doesn't work after only a week. Seems legit... NOT

The 1$ is the monthly fee. I don't know yet the rule for choosing the day they get that money from the card, but I'm 99% it's the monthly fee.
The failed conversions are another story and their tech support should tell us about that / why that happens.
About the tech support I can tell that some of my issues were resolved nicely, some others were ... like talking with somebody from the wrong movie.

AVOID AT ALL COSTS

Cards do not work once you load money into them. You will not be able to re-exchange your USD on the broken card back into Bitcoin. Customer service is extremely slow and incompetent, usually with fake answers to try and confuse you or justify their theft.
YOUR BALANCE WILL CHANGE WITHOUT YOUR CONSENT
All this with proof below.


Have fun with the $11 you took from me because of your minimum deposit amount.

Me adding .0049 BTC to the wallet and then putting .004427 BTC on the card which is exchanged into $10.
http://imgur.com/2kqLolv




Me continually trying to exchange that same Bitcoin on the card which is broken and can't be used so I can put it back in my wallet and withdraw
http://imgur.com/u8dtDzS




Them telling me my card failed to load, which it hasn't because it had at least $10 on it, which will later be changed to $9 for no reason (which proves it loaded successfully) when I ask for my money back to BTC to get the fuck out of their broken service
http://imgur.com/55b3H0c




Then later after 3 days telling me it needs verification in the same ticket
http://imgur.com/eXDHewe



And when I open another ticket about the failed exchanges, now I only have $9 on it. So they took $1 out so I would have to send more money in to even try and fail again to get my money out (but wait I wasn't verified so why would they make me deposit more???)
http://imgur.com/boplc5z


And so now they just sit there with my .004427 BTC which is only worth $9 I guess (It's worth more than that) requiring that I put even more money in to get it out. As you can see this is blatant theft or complete incompetence by all accounts. AVOID. DOES NOT WORK AT BEST AND COMPLETE SCAM AT WORST.

Yes, sure. You can make two £800 transactions right after each other per 24 hours. Please note that this limit is only for verified cards. Unverified cards have the very low limits.
You can check our estimated delivery using this link: https://help.wirexapp.com/hc/en-us/articles/207161809

Hi!

Please send me in private message your case ID, I will check it and will try to help you. Usually, we don't have any problems to close the account as per your request.
I apologize for the inconvenience.

Ah, so I could just make two £800 transactions right after each other? I don't mind verifying them. How long do the debit cards take to arrive to the UK?

You need to take into account that if you've already performed financial transactions, they are legally required to keep records for several years.

If you have not yet made any financial transactions though, they should have no problem removing your account.

Hi all,

@poordeveloper
Sure, it is possible. It is a buy bitcoins action.

@hilariousetc
You can have 3 cards in your account in different currencies (USD, EUR, GBP).
Our limits for ATM transactions per 24 hours:
2000 USD/ 2000 EUR/ 1600 GBP (for verified cards)

You can check our limits using this link: https://help.wirexapp.com/hc/en-us/articles/207870815-Wirex-card-limits

@pallas
You need to ask the support about your second card.
As I said in my previous message if you will send me your case ID in private message I will be able to say something more, but without it, I can't check your issue.
Anyway, I apologize for the inconvenience.

Support fixed one of the two cards, the other is still frozen at 27 june.
"Sometimes transactions are not displayed on time due to technical bug."
I'd say 3 weeks is a bit too much....

That's pretty disappointing. Is there no way to implement it so it allows direct bank transfers? I need to cash out £1400-£1800 a month but the physical card only allows £800 a day I and don't really want to pay the money in cash every month if I can help it.

Do you mean it's also impossible to withdraw funds from the card to the Wirex account?