Topic: Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money - page 36. (Read 69379 times)

Hi Hilariousetc,

Unfortunately, it is not possible to transfer funds from the Wirex card to your personal bank account.
If you have only the virtual card you can spend funds for online purchases.
If you have the plastic card you can spend funds for online purchases, POS purchases (offline) or withdraw cash in ATM.

Hope this answer will be helpful for you.

Please let us know if there is anything else we can assist you with.

Hi Pallas,

First of all, in your case, we can provide you the full bank statement for your card to ensure all is correct with your past transactions.
Also, I can recommend contacting support about freeze moments, it is not normal at all and should be fixed. Please contact support and send me your ticket ID to speed up the process.

I apologize for any inconvenience it causes, and appreciate your understanding.

I'm looking for a bitcoin debit card and this seemed to be the one I was going to go for but I've read quite a few bad reviews recently.

Does anyone know if I can transfer bitcoin to the virtual debit card then withdraw that money straight to my own personal bank account or is it just for online purchases?

Just wanted to voice my issues again here, as it's getting frustrating.
Long story short: I started having problems with transactions wrongly showing, or not showing at all, both on the app and the website.
After many days trying to explain the issue to the support, she said "that's a bug of ours but we will not fix it".
Now it doesn't update at all, it's frozen at some days ago, with many missing transactions (before and after the freeze moment), etc.
This level of service and support is unacceptable, especially by a company who wants to manage your money.

Hi!
Thank you for your question, I will try to explain step by step what happens in this case.

If card transaction has failed or merchant provided a refund it should appear on your balance in 15 days since the transaction was performed or refund was provided by the merchant. If money is not back in 15 days you need to collect confirmation from the merchant and let us know - we will investigate and initiate a chargeback process if needed.

But please note that after 14-15 days when we receive the funds back (or will not receive any confirmation from the merchant that this transaction was successful) this transaction will disappear from the list of card transactions in your account and your balance will be changed accordingly and become correct. Our clients should just calculate their balance to ensure all is fine. Also, we can anytime provide the full bank statement in few working days where all transactions, even failed or refunded, will be available to see.

If you have any additional questions please let me know.

Hi and welcome, glad to see this thread coming back to life.
I've been part of a discussion related to wirex and I would like to hear (read) your opinion on a matter.

Basically a transaction has failed (wave crest cards may be flagged by some merchants?!) and it seems that the money is not visible in the wirex app (money didn't return to buyer).
More details here: https://bitcointalksearch.org/topic/m.19957282
Thank you.

Hi all! This is Wirex.

I apologize we didn't write anything here for a long time, but now we will periodically check this thread and answer your questions and help with your issues.

Please note any account related issues should be addressed to [email protected] from your e-mail registered with E-Coin/Wirex. Without it, we will not be able to identify you and solve your issue.

If you have any "pending" tickets without any answer for a long time from our support team, please write me and I will try to help you.

Have a nice day!

i exchange same btc to usd but say (Failed) but after that the btc not turn to usd and not back to my wallet
Reference
237b89300af7494bb08b0b5c81a46254

if many person have been scammed why are they allowed to have active thread here?

Everyone has the same problem, they are clearly scamming.

Same problem here. Not even once in a last few months could I do something on wirexapp without many problems. Cherry on top - now I can't even log in.

I tried exchanging bitcoin to usd today and it failed
this is my support ticket (142945)

reference: 8a63e053-6555-4e81-bf8e-88e420688ff9

same problem happen with me.

today after 1 month of waiting they send they will refund my bitcoin to my wirex card within 3-5 days

those scum bag scammer dont want to give my bitcoin back

Guys,

I'm a long time card holder for Wirex when they were E-coin.  The service has always been good, but something serious has happened the past few months.  Those people complaining are telling the truth.  There is something internally wrong with Wirex and I have had nothing but one problem after another.

The problems I've had:

1.  Their app took my dash for a load and 'lost' it.  It took me 2 weeks to track down what happened and ultimately I had to write to shapeshift to ultimately find that the transaction never was done, because the limits were wrong in their app and it was rejected.  What was worse was that after I contacted Wirex, they PUT a bitcoin deposit into my account and removed it (I guess to delay my response?), because when I checked the bitcoin deposit address, they put it in and pulled it out immediately, but their app only showed it going in and waiting for confirmation.

2.  I requested a new card over a month ago, and told them it had to go express shipment.  I worked with a rep for weeks as he told me over and over that it was indeed sent DHL express.  Finally I received a tracking number, and found out they sent it through Deutsche post, which I reminded them I can't get the deliveries because of the postal problems in my local area.  They went through a couple of reps while I kept having to explain things over and over to them.  I got the last rep who basically just ignored my requests for a new card, and she kept repeating that they 'sent it already' and ignored my input about that it hasn't and won't ever arrive.  Here's some excerpts from the latest debacle with them.  Apparently, they don't actually read the emails and just quickly reply:

Jun 19, 08:24 UTC
Hello xxxxxx!

Thank you for your request! We are really sorry you are disappointed with us.
We yet receive any tracking number from the bank due to the tech delay.

We will certainly keep you posted and send you the tracking number as soon as we have it.
Please kindly notice you ordered delivery via Deutsche post. It's not expedited, non-refundable but trackable.

Best regards
Wirex customer support

Taras   
Taras (Wirex)

If you have any additional questions, please visit our Help Center: https://help.wirexapp.com


Jun 19, 08:28 UTC

Taras,

When I used your app, it gave me 2 choices, and I chose to have the card expedited, which is not the way it was sent. Worse was when I spoke to your other rep about it, he claimed it was indeed sent DHL Express(check the communication between us), and yet this wasn't the case. It was send through the mail as it never arrived here as I told him over a month ago it would not. Will your company expedite through DHL another card to me or not? I have very little time to deal with this problem now.

xxxxxxxxxxxx


Jun 20, 08:34 UTC

Hello!

Thank you for your reply! As I said your card was sent with Deutsche Post.

Best regards
Wirex customer support

Taras (Wirex)

If you have any additional questions, please visit our Help Center: https://help.wirexapp.com



I have tons of these ridiculous emails from them now where they don't see to care whether they help you or not.  It's only been happening recently (the past few months) as in the past I never had this issue.  Just a warning to everyone.  Stay away from Wirex until they get their stuff sorted out.  You will have nothing but problems and their customer support is completely useless.  I've already switched cards to UQUID to give it a try, and I saw another person mention cryptopay, so I might try them too.

Pro

My money has been stuck with Wirex since the 14 of may when my friend tried funding my account via bank transfer.
I asked them to send the money back to his account if they can't process the transaction and since then even after promising to do it, they haven't!
WIREX is a SCAM!!!!
They are stealing!

So after you load the card they ask you to verify with ID?
If that doesn't sound like a scam scheme performed by a company then I don't know what is then.
Same thing happened to me when I was using Sportsbet.io as my sportsbook:
As soon as I won over 1btc then they asked for me to prove my id with requesting my drivers license/passport and utility bill.
Provided what them with those items they wanted and still they did not pay me accusing of another thing.
They don't intend to pay you if they know they have a chance of keeping alot of money in their pockets instead of paying out their customers.
Typical scamming behaviour.

Wirex/E-coin have a lot of complaint but i think they are trying to fix those problems...i had a problem before but after i submitted my papers they solve it right away...we hope that every problem will not repeat again and again.

Exchange failed . from Plastic Card to BTC . and if this is not fixed and wasn't able to get my money out of that card by 26 this month my 999$ is gone and i wouldn't be able to get that unless i'm verified . even thought i submitted my Documents a week ago and so far no reply regarding that

Wirex > how worst it can get we need to know for real what happen to the company to come to this level ? be honest with us and at least let us go out of this system peacefully

how can I check the actual buy/sell rates you offer for bitcoin?

Do not waste your time or your money here .. The cards do not work, they always give error when you try to buy in some online store. If you have an amount of money on the card and you have exceeded the recharge limit you can not change it back to bitcoin. The support is very bad, it takes 3 days to reply. I said .. look for another card better than this.