Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money - page 54.

cosmicblue

sr. member

Activity: 282

Merit: 250

Quote from: Wirex on March 24, 2017, 04:23:06 PM

Quote from: Lisk_beginner on March 24, 2017, 04:17:27 AM

Hello,

I have received m'y débit cardio yesterday and i load one btc over. All IS OK.

Now, i try to withdrawal 900 euros ans it seems impossible because amount IS excedeed..
First using already problèms. I need this money for today.

Moreover, i send id picture and adresse vérification 3 days and it still on pending. IS that normal?

Thanks sir and have a great day

Please contact support for the second issue. Regarding verification, Please remember verification is performed by the bank and usually takes between 7-10 working days. Once documents are verified (or rejected), you will get an email notification. Also, bear in mind is possible we face processing delay from the bank due to the high number of applications. If you think verification of your documents is taking too long, please contact support team, and we will try to facilitate the process for you.

Are documents verified faster if you are from the States or the accounts for documentation treated the same as the European customers who register for a card with you?
Usual procedure for companies operating out of America usually process the customers from the United States faster because they are use to the documentation submitted to them for verification purposes and are in the know of what to check for in order to validate them and send them out as verified to you as opposed to EU/UK.
What is your stance on this notion?

Wirex

sr. member

Activity: 388

Merit: 250

Quote from: Lisk_beginner on March 24, 2017, 04:17:27 AM

Hello,

I have received m'y débit cardio yesterday and i load one btc over. All IS OK.

Now, i try to withdrawal 900 euros ans it seems impossible because amount IS excedeed..
First using already problèms. I need this money for today.

Moreover, i send id picture and adresse vérification 3 days and it still on pending. IS that normal?

Thanks sir and have a great day

Please contact support for the second issue. Regarding verification, Please remember verification is performed by the bank and usually takes between 7-10 working days. Once documents are verified (or rejected), you will get an email notification. Also, bear in mind is possible we face processing delay from the bank due to the high number of applications. If you think verification of your documents is taking too long, please contact support team, and we will try to facilitate the process for you.

Lisk_beginner

sr. member

Activity: 649

Merit: 257

Hello,

I have received m'y débit cardio yesterday and i load one btc over. All IS OK.

Now, i try to withdrawal 900 euros ans it seems impossible because amount IS excedeed..
First using already problèms. I need this money for today.

Moreover, i send id picture and adresse vérification 3 days and it still on pending. IS that normal?

Thanks sir and have a great day

martismartis

legendary

Activity: 1162

Merit: 1005

Quote from: Wirex on March 23, 2017, 01:21:58 PM

Quote from: martismartis on March 22, 2017, 11:31:30 AM

First of all, it was a question, not a statement. If spend limits are set to $1000, how do you allow users to spend more. Check the ticket 70754, to understand what I'm talking about.

I checked the ticket. The support team already is working with the bank to solve it, as you cannot verify your account. Thank you for your patience

Good, thank you, will wait for solution. I think you'll have more such complaints, as old users felt under these new limits out of the blue sky. It's ok for new users after these new limits was set, as they were informed about it.

Wirex

sr. member

Activity: 388

Merit: 250

Quote from: martismartis on March 22, 2017, 11:31:30 AM

First of all, it was a question, not a statement. If spend limits are set to $1000, how do you allow users to spend more. Check the ticket 70754, to understand what I'm talking about.

I checked the ticket. The support team already is working with the bank to solve it, as you cannot verify your account. Thank you for your patience

martismartis

legendary

Activity: 1162

Merit: 1005

Quote from: Wirex on March 22, 2017, 05:31:03 PM

Quote from: martismartis on March 22, 2017, 11:31:30 AM

Reply from support:

Note: card load and unload limits are different. A card load limit is $2500 while an unload (or bitcoin purchase) limit is $1000

Best regards,
Wirex support team

Is this a joke?

Or a scam? Or support incompetence? So I deposit $2500, but can spend only $1000. WTF? @Wirex, please explain.

Hello Martis Martis. It's not a joke, neither a "scam". It's how the limits work for Unverified accounts. You can learn more about by reading this article:
https://help.wirexapp.com/hc/en-us/articles/207870815-Wirex-card-limits

I'm sorry you don't like or understand how this limits works. However, There's an easy solution for this. Check this link to learn more about the verification process:
https://help.wirexapp.com/hc/en-us/articles/207161719-How-and-why-to-verify-Wirex-account-

Hope this information can help you. Please, try to be less abrasive next time. Wirex have been around for 3 years already, and developed the service way further than any other bitcoin debit card service. Why bother "scamming" our users, When we can aim for long term success? Come on, be real Wink

First of all, it was a question, not a statement. If spend limits are set to $1000, how do you allow users to spend more. Check the ticket 70754, to understand what I'm talking about.

Wirex

sr. member

Activity: 388

Merit: 250

Quote from: martismartis on March 22, 2017, 11:31:30 AM

Reply from support:

Note: card load and unload limits are different. A card load limit is $2500 while an unload (or bitcoin purchase) limit is $1000

Best regards,
Wirex support team

Is this a joke?

Or a scam? Or support incompetence? So I deposit $2500, but can spend only $1000. WTF? @Wirex, please explain.

Hello Martis Martis. It's not a joke, neither a "scam". It's how the limits work for Unverified accounts. You can learn more about by reading this article:
https://help.wirexapp.com/hc/en-us/articles/207870815-Wirex-card-limits

I'm sorry you don't like or understand how this limits works. However, There's an easy solution for this. Check this link to learn more about the verification process:
https://help.wirexapp.com/hc/en-us/articles/207161719-How-and-why-to-verify-Wirex-account-

Hope this information can help you. Please, try to be less abrasive next time. Wirex have been around for 3 years already, and developed the service way further than any other bitcoin debit card service. Why bother "scamming" our users, When we can aim for long term success? Come on, be real Wink

Wirex

sr. member

Activity: 388

Merit: 250

Quote from: overx on March 22, 2017, 10:17:36 AM

My money a week ago disappeared from my account, I already sent about 50 messages and nothing to help. I need to make my money back

Ticket: (73585)

Hello Overx. Sorry for the late answer, I checked your ticket and the support team is still working on the issue. It's been a little complicated so the passed to the development team. I already posted your ticket with the support team so they can act faster on it, and added you to my watchlist so I can track the issue. Thank you for your patience.

Please avoid sending more than one ticket on the same issue, as it only slows the response process even more.

Wirex

sr. member

Activity: 388

Merit: 250

Quote from: uiclicks on March 22, 2017, 08:22:42 AM

Hello ,

My problem hasn't been fixed yet

I should have more than 3 BTC , but my balance shows zero
Also i couldn't load any amount since 3/10/2017 and it's been pending since then .
So please check my problem and fix it please it'e been more than 12 days now and i really need the money since i wanted it to use them to pay my hospital bills and i have been taking loans 2 days ago just to pay my bills .

Ticket : 71507

Pm me for more details

Best Regards : Naser

The support team is still working on your issue. Thank you for your patience

martismartis

legendary

Activity: 1162

Merit: 1005

Reply from support:

Note: card load and unload limits are different. A card load limit is $2500 while an unload (or bitcoin purchase) limit is $1000

Best regards,
Wirex support team

Is this a joke?

Or a scam? Or support incompetence? So I deposit $2500, but can spend only $1000. WTF? @Wirex, please explain.

overx

newbie

Activity: 9

Merit: 0

My money a week ago disappeared from my account, I already sent about 50 messages and nothing to help. I need to make my money back

Ticket: (73585)

uiclicks

full member

Activity: 189

Merit: 100

Hello ,

My problem hasn't been fixed yet

I should have more than 3 BTC , but my balance shows zero
Also i couldn't load any amount since 3/10/2017 and it's been pending since then .
So please check my problem and fix it please it'e been more than 12 days now and i really need the money since i wanted it to use them to pay my hospital bills and i have been taking loans 2 days ago just to pay my bills .

Ticket : 71507

Pm me for more details

Best Regards : Naser

martismartis

legendary

Activity: 1162

Merit: 1005

Have problem with lifetime limits for unverified users. According my calculations I didn't exceed my limits, but cannot use card. Ticket 70754. Please contact me in PM for details.

Omgcrazybeanz

newbie

Activity: 3

Merit: 0

Quote from: Snatdard usre on March 20, 2017, 12:47:42 PM

Quote from: Omgcrazybeanz on March 20, 2017, 12:44:29 PM

All 9.346 btc have been returned. And everything is running smooth again.

Did they return automatically?

I don't think the problem would have been solved automatically.

They disappeared on Friday around noon, I made a support ticket on Friday in the late evening, got an email this morning stating that the ticket was being looked into by some employee at 6am this morning "west coast US time", then a couple of hours later I got another email from the support employee in slightly broken English that stated everything should be back in the wallet, which a quick check confirmed everything was back.

It does suck to have Bitcoin in limbo like that for a few days while the market drops. But I can't really blame Wirex for the stress over the changing value of Bitcoin. Taking the weekend into account, the time to resolve this issue was done in an adequate time frame. Overall I'm satisfied with the experience, had this problem happened with one of the smaller wallet apps I wouldn't have had too much faith in me seeing those bitcoins again.

So all things considered in happy with my wirex experience in this matter :-)

Wirex

sr. member

Activity: 388

Merit: 250

Quote from: Snatdard usre on March 20, 2017, 08:04:31 AM

Today I'm trying to load my debit card, but the payment is pending half a day. Though it usually was taking a minute.
http://i.imgur.com/YFanePn.png
Will it finish today?

Also, some other things which are really annoying, at least for me:

1. Every other time I try to load my debit or virtual card, I'm getting "Service unavailable" or some other error. Even if it succeeds, the process is very slow.
2. When logging in, reCAPTCHA is sometimes invisible, so I have to reload the page 2-3 times to see it. When I tick the "I'm not a robot" checkbox, it always asks me to "Select images with", though I'm logged in my Google account and it passes automatically on all other websites, except yours. You could enable reCAPTCHA only for unsuccessful logins.
3. Transactions history is extremelly slow.
4. Customer support is extremelly slow.
5. Email and SMS notifications are really annoying. I understand it is a security feature, but could you at least make an option to disable these notifications for deposits and card loads?
6. Once loaded, you cannot withdraw funds from virtual or debit cards.

Was your issue solved? If not, please give me your support ticket number or your Wirex Registered Email, and I might be able to speed thing up a bit

Wirex

sr. member

Activity: 388

Merit: 250

Quote from: moragamario on March 20, 2017, 01:32:09 PM

Quote from: moragamario on March 20, 2017, 10:30:03 AM

Hi, I'm from Chile. In January I was able to withdraw from paypal, (with no bank associated), to e-coin card (virtual) successfully. E-coin account is verified. But now I don't see withdraw option in paypal.
I have sent an email to paypal support, They told me I need a Visa card from my country (Chile) to do withdraws.
Please, can you confirm withdraws from paypal to e-coin are not more an option.

thanks.

Update:
I talked with Paypal support and withdraws are working now. Grin

I Bought some btc with e-coin card. How much should I wait to see them on btc balance?

Due to the blockchain slowness is talking some hours for the btc to appear on your wallet. If it takes more than 24 hours, please contact the support team

moragamario

newbie

Activity: 5

Merit: 0

Quote from: moragamario on March 20, 2017, 10:30:03 AM

Hi, I'm from Chile. In January I was able to withdraw from paypal, (with no bank associated), to e-coin card (virtual) successfully. E-coin account is verified. But now I don't see withdraw option in paypal.
I have sent an email to paypal support, They told me I need a Visa card from my country (Chile) to do withdraws.
Please, can you confirm withdraws from paypal to e-coin are not more an option.

thanks.

Update:
I talked with Paypal support and withdraws are working now. Grin

I Bought some btc with e-coin card. How much should I wait to see them on btc balance?

Snatdard usre

newbie

Activity: 57

Merit: 0

Quote from: Omgcrazybeanz on March 20, 2017, 12:44:29 PM

All 9.346 btc have been returned. And everything is running smooth again.

Did they return automatically?

Omgcrazybeanz

newbie

Activity: 3

Merit: 0

All 9.346 btc have been returned. And everything is running smooth again.

Snatdard usre

newbie

Activity: 57

Merit: 0

I think, they are "hacked"

Topic: Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money - page 54. (Read 69591 times)