Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money - page 55.

springgers

sr. member

Activity: 294

Merit: 251

Quote from: moragamario on March 20, 2017, 10:30:03 AM

Hi, I'm from Chile. In January I was able to withdraw from paypal, (with no bank associated), to e-coin card (virtual) successfully. E-coin account is verified. But now I don't see withdraw option in paypal.
I have sent an email to paypal support, They told me I need a Visa card from my country (Chile) to do withdraws.
Please, can you confirm withdraws from paypal to e-coin are not more an option.

thanks.

Maybe they changed their stance on paypal from those countries they deemed to not do business with advisable by paypal by their tos rules.
They are always revising their terms of services for businesses to keep their contractual obligations with those companies like ecoin/wirex.

moragamario

newbie

Activity: 5

Merit: 0

Hi, I'm from Chile. In January I was able to withdraw from paypal, (with no bank associated), to e-coin card (virtual) successfully. E-coin account is verified. But now I don't see withdraw option in paypal.
I have sent an email to paypal support, They told me I need a Visa card from my country (Chile) to do withdraws.
Please, can you confirm withdraws from paypal to e-coin are not more an option.

thanks.

Snatdard usre

newbie

Activity: 57

Merit: 0

Today I'm trying to load my debit card, but the payment is pending half a day. Though it usually was taking a minute.
http://i.imgur.com/YFanePn.png
Will it finish today?

Also, some other things which are really annoying, at least for me:

1. Every other time I try to load my debit or virtual card, I'm getting "Service unavailable" or some other error. Even if it succeeds, the process is very slow.
2. When logging in, reCAPTCHA is sometimes invisible, so I have to reload the page 2-3 times to see it. When I tick the "I'm not a robot" checkbox, it always asks me to "Select images with", though I'm logged in my Google account and it passes automatically on all other websites, except yours. You could enable reCAPTCHA only for unsuccessful logins.
3. Transactions history is extremelly slow.
4. Customer support is extremelly slow.
5. Email and SMS notifications are really annoying. I understand it is a security feature, but could you at least make an option to disable these notifications for deposits and card loads?
6. Once loaded, you cannot withdraw funds from virtual or debit cards.

uiclicks

full member

Activity: 189

Merit: 100

Quote from: gosha@e-coin on March 19, 2017, 12:56:08 PM

Quote from: uiclicks on March 18, 2017, 09:32:18 AM

I don't know whats going on but my balance went down from up to 3 btc to zero .

if the issue is still there, please, provide your support ticket number and/or registered e-mail to investigate

Thanks for the respond , this is my support ticket number : 71507
And this is my email : [email protected]
I hope you can fix it soon .

Omgcrazybeanz

newbie

Activity: 3

Merit: 0

I had a transfer of 9.346 Btc plus the fee associated with transfer go missing after a failed transfer on Friday.

I guess due to how fast the price of dropping that day that by the time I clicked the send btc button, the amount I entered had already fallen below what it was worth.

Here is my reference number for the failed transfer:

REF:646b0501ba084351a8a5ddc96761d217

My support request # is:

71515

Any help in fixing the matter quickly would be appreciated before greatly appreciated.

Thank you :-)

gosha@e-coin

hero member

Activity: 938

Merit: 500

Quote from: uiclicks on March 18, 2017, 09:32:18 AM

I don't know whats going on but my balance went down from up to 3 btc to zero .

if the issue is still there, please, provide your support ticket number and/or registered e-mail to investigate

gosha@e-coin

hero member

Activity: 938

Merit: 500

Quote from: fxaddicted on March 14, 2017, 02:02:48 AM

i have nothing bad to say about them . however it used to be 2k per day cashout limit via ATM and now 1k only . this is bad thing . advcash allow 3k per/day and i guess they use the same bank

that shouldn't be the case - nothing changed from our bank's side in terms of ATM withdrawal limits. If your account is verified, it is still 2 withdrawals per day, up to $1000 each, subject to the limits of the actual ATM used.

Could it be that the ATM you are using has a different limit policy now? Worth asking the bank operating the ATM..

uiclicks

full member

Activity: 189

Merit: 100

I don't know whats going on but my balance went down from up to 3 btc to zero .

fxaddicted

member

Activity: 61

Merit: 10

i have nothing bad to say about them . however it used to be 2k per day cashout limit via ATM and now 1k only . this is bad thing . advcash allow 3k per/day and i guess they use the same bank

Wirex

sr. member

Activity: 388

Merit: 250

Quote from: Plimo on March 13, 2017, 06:34:08 AM

What's with that BLOCKCHAIN fee?
It takes like $1.7 every time I top up the card.

I'm putting money on the card,not sending btc to another address.So,there shouldn't be a blockchain fee..

Even if it needs to be there, 0.00143 is too much.

EDIT: Sent $50 and after all your fees, I have $44 on my card.
$6 worth of fees+exchange rate,just amazing....

I understand your point. However, please remember the Blockchain fee is a bitcoin transaction fee, or "miners" fee added to bitcoins transfer from one wallet to another. The Fee is calculated by BitGo, our partner in bitcoin security and transactions, and it usually depends on different things like wallet history, blockchain load, amount of transaction, etc. We have no control over this and cannot do anything about it.

Hope this explanation can clarify the issue. If you need any more help, please feel free to reply back to this email.

OmegaStarScream

staff

Activity: 3500

Merit: 6152

Quote from: Plimo on March 13, 2017, 06:34:08 AM

What's with that BLOCKCHAIN fee?
It takes like $1.7 every time I top up the card.

I'm putting money on the card,not sending btc to another address.So,there shouldn't be a blockchain fee..

Even if it needs to be there, 0.00143 is too much.

EDIT: Sent $50 and after all your fees, I have $44 on my card.
$6 fee,amazing.

I had the same issue a few days ago, and I really don't remember having them when I was using the service before, hopefully It's nothing more then a bug...

Plimo

member

Activity: 185

Merit: 10

Shopify Developer

What's with that BLOCKCHAIN fee?
It takes like $1.7 every time I top up the card.

I'm putting money on the card,not sending btc to another address.So,there shouldn't be a blockchain fee..

Even if it needs to be there, 0.00143 is too much.

EDIT: Sent $50 and after all your fees, I have $44 on my card.
$6 worth of fees+exchange rate,just amazing....

eduBTC

member

Activity: 74

Merit: 10

Any plans to lower 5% fee?

Wirex

sr. member

Activity: 388

Merit: 250

Quote from: MrGonzo on March 07, 2017, 07:52:33 AM

This service is just unreliable. Whenever I try to load the card, it says "service is unavailable - please try again later".

I'm sorry for the inconvenience. Unfortunately, the card loading service was temporarily unavailable for a few hours. Right now the service is working normally. Please clean your browser's cache or reinstall your Wirex Mobile app and try to make your transactions. Let us know if the issue still persists.

Wirex

sr. member

Activity: 388

Merit: 250

Quote from: candea on March 07, 2017, 07:51:33 AM

Why is my deposit btc address not changing like before? This is a privacy security issue. What is the problem and when will it be resolved. I will not use your service anymore if this is not fixed, also my friends will do the same. Please provide proper service to your customers.

Hello Candea. Normally, The Wirex Wallet change the BTC address every time you request one. However, in the last update, this was set to change once a month. This change will be reverted in the next updates of the platform. Thank you for your patience

Wirex

sr. member

Activity: 388

Merit: 250

Quote from: radiosb on March 04, 2017, 11:48:38 AM

Wirex has he worst support system going. They also steal your money if a transaction has gone through but has failed on bank end they will not refund your money do not use Wirex use another provider...believes they stole money

Ok, First, Let me share with you this interesting article:
https://cointelegraph.com/news/wirex-closes-3-mln-japan-funding-round-eyes-asia-expansion

I'm going to quote the article a little bit more:

Quote

UK-based fiat and cryptocurrency online banking platform Wirex has announced it has raised $3 mln from Japanese SBI Group.

Wirex, which offers consumer products such as crypto-denominated debit cards, will use the funds for “development of new features, licensing and security, as well as a support to its expansion plans.”

Now, Do you really think The Japanese SBI Group will give 3 million USD to a "Scam"? Wirex have been around for 3 years already, and developed the service way further than any other bitcoin debit card service. Why bother "scamming" our users, When we can aim for long term success? Come on, be real.

Yes, there are issues, like with any service growing fast and offering new features all the time, but none of the issues of any user is left unresolved. Please, look at facts, not emotions ok?

Now, If you really need help, please give me your support ticket number and I will check your ticket with the team. If not, please stop adding to the group paranoia

MrGonzo

newbie

Activity: 11

Merit: 0

This service is just unreliable. Whenever I try to load the card, it says "service is unavailable - please try again later".

candea

newbie

Activity: 1

Merit: 0

Why is my deposit btc address not changing like before? This is a privacy security issue. What is the problem and when will it be resolved. I will not use your service anymore if this is not fixed, also my friends will do the same. Please provide proper service to your customers.

radiosb

newbie

Activity: 6

Merit: 0

Wirex has he worst support system going. They also steal your money if a transaction has gone through but has failed on bank end they will not refund your money do not use Wirex use another provider...believes they stole money

gosha@e-coin

hero member

Activity: 938

Merit: 500

Quote from: BioChanger on February 19, 2017, 12:57:44 PM

I have my funds bugged in the system, can you please fix it? I had $500 BTC and I request a withdraw, email never arrived and it just disappear from balance.

please, provide your registered e-mail or support ticket number

Topic: Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money - page 55. (Read 69591 times)