I have been using e-coin for a while with no problem and I made a lot of transactions with unverified account because I see the limits is ok with me suddenly days ago I withdrew from my PayPal account $108 then my card got blocked for no reason and asked me for verification and I submitted my passport (chile) and my bank account statement (UK)
And yesterday they informed me via email that my documents is rejected because my documents doesn't match I have no idea why but I don't know why it blocked from the beginning I read the TOS and I did not violate anything I'm sure of that so I need help to verify my account I'm gonna lose faith in this company if they did not resolve this and how they gonna refund my money if the problem did not resolve because I withdraw the money from paypal???
Thanks in advance,
Topic: Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money - page 53. (Read 69591 times)
April 06, 2017, 05:21:49 AM
April 04, 2017, 12:08:19 PM
Hello, first of all thank you for the speed of your service, but I have a problem concerning the loading of the card, I tried with different computer and internet browser.
Service unavailable - try again later
Ticket: 78982
Service unavailable - try again later
Ticket: 78982
April 04, 2017, 03:18:51 AM
how much $ should i have in my wirex or e-coin debit card to confirm paypal account?
not entirely sure, as this is a by-product of our service, not a service we actually offer, but it's a very small amount - $1 or $3 or smth like that.
The more important thing is to ensure that your Wirex account is verified. If it isn't and you attempt to link it to paypal and/or load with money, it may get blocked by the bank
April 03, 2017, 10:30:23 PM
how much $ should i have in my wirex or e-coin debit card to confirm paypal account?
April 03, 2017, 06:14:12 AM
Hi
Wirex offers Mastercard, are they Maestro cards ? I am looking for a card mastercard wich is not a maestro
Wirex offers Mastercard, are they Maestro cards ? I am looking for a card mastercard wich is not a maestro
If they didn't change anything since the last time I have used them then the virtual card should a Visa one and the physical card should be MasterCard, there is no Maestro.
correct - plastic cards cards are MasterCard, virtual cards are Visa. We don't do Maestro
April 03, 2017, 06:13:02 AM
Will i be ever able to log into https://wirexapp.com with my e-coin credentials ?
User & Pass accepted, i enter two factor authentication code, but can not go beyond that..
User & Pass accepted, i enter two factor authentication code, but can not go beyond that..
wirexapp.com will become live very soon - please, keep an eye on the official announcement.
meanwhile, please, use e.coin.io or Wirex mobile app
April 01, 2017, 08:13:05 AM
Hi
Wirex offers Mastercard, are they Maestro cards ? I am looking for a card mastercard wich is not a maestro
Wirex offers Mastercard, are they Maestro cards ? I am looking for a card mastercard wich is not a maestro
If they didn't change anything since the last time I have used them then the virtual card should a Visa one and the physical card should be MasterCard, there is no Maestro.
April 01, 2017, 06:58:09 AM
Hi
Wirex offers Mastercard, are they Maestro cards ? I am looking for a card mastercard wich is not a maestro
Wirex offers Mastercard, are they Maestro cards ? I am looking for a card mastercard wich is not a maestro
April 01, 2017, 03:45:52 AM
Will i be ever able to log into https://wirexapp.com with my e-coin credentials ?
User & Pass accepted, i enter two factor authentication code, but can not go beyond that..
User & Pass accepted, i enter two factor authentication code, but can not go beyond that..
March 30, 2017, 11:17:43 AM
Can an unverified virtual card be used for depositing to and withdrawing from a bookmaker or it would be blocked upon receiving money back from the bookie?
Just as you described, It will be blocked by the bank upon receiving money. They will request us for you to verify your account. And If you cannot verify it, it will take up to 4 months for the bank to do the chargeback.
So please, keep in mind you NEED to verify your Wirex card in order to do this transaction. It's absolutely necessary. DO NOT TRY to do this transaction without doing the Wirex Verification Process, or your card WILL BE BLOCKED BY THE BANK.
Check this link to learn more about the Verification process:
https://help.wirexapp.com/hc/en-us/articles/207161719-How-and-why-to-verify-Wirex-account-
March 30, 2017, 02:34:07 AM
Can an unverified virtual card be used for depositing to and withdrawing from a bookmaker or it would be blocked upon receiving money back from the bookie?
March 29, 2017, 03:49:55 PM
Congratulations on your upcoming version 2.0, I read the full blog you sent us on email but couldn't find anything on the card to card feature, Is it going to be available after this update or not?
Thank you so much for your trust and your following. The new release is going to be a progressive transition. We don't have a fixed date for the release of the Card-To-Card transfers, but be sure once everything is in place, there will be many upcoming upgrades.
March 29, 2017, 03:48:07 PM
I have waited about 3 weeks since my first incident , but still not fixed , it will be a month soon and i can't get my btc back , this is so upsets me .
Whats that took you so long to fix my account balance , if you cant fix then maybe send me my btc back to my blockchain wallet , you manully send right , and after doing that once you fix your problems , i can use wirex again .
Whats that took you so long to fix my account balance , if you cant fix then maybe send me my btc back to my blockchain wallet , you manully send right , and after doing that once you fix your problems , i can use wirex again .
We are sorry for the inconvenience. The support team is still working on the issue with the bank. I will let you know as soon as they answer. Thank you for your patience
March 29, 2017, 03:45:04 PM
Are documents verified faster if you are from the States or the accounts for documentation treated the same as the European customers who register for a card with you?
Usual procedure for companies operating out of America usually process the customers from the United States faster because they are use to the documentation submitted to them for verification purposes and are in the know of what to check for in order to validate them and send them out as verified to you as opposed to EU/UK.
What is your stance on this notion?
Well, There are two stands on this issue:
1) Unfortunately, We do not support USA. Meaning, We cannot issue and ship cards to USA at the moment - it is a limitation of the card issuing bank. So basically, the question is mood, as we don't operate in the US.
2) For all our users, verification is performed by the bank and usually takes between 7-10 working days. Once documents are verified (or rejected), the user gets an email notification. Although, it is possible we face processing delay from the bank due to the high number of applications.
So, that's basically it. The rest you can check it in detail on this link:
https://help.wirexapp.com/hc/en-us/articles/207161719-How-and-why-to-verify-Wirex-account-
March 29, 2017, 10:12:15 AM
Congratulations on your upcoming version 2.0, I read the full blog you sent us on email but couldn't find anything on the card to card feature, Is it going to be available after this update or not?
March 28, 2017, 03:57:22 PM
Hi, can i get a US billing address with this card, tks
The company is based on the UK (London) and also, they don't support U.S.A to deliver/create cards as you can see on the list of supported countries: https://help.wirexapp.com/hc/en-us/articles/207161779-The-list-of-supported-countries-for-Wirex-debit-card-issuance-and-delivery
What is the reasoning to exclude the largest population that is debit in the entire world with a debit card/credit card?
Do they know they are missing out on huge profits there?
if it was our decision and choice, mate, we would be there not tomorrow, but yesterday!
Unfortunately, our partner bank cannot issue cards to US addresses, and that's not their decision or choice either, it's what regulators enforce. Getting into the US market is a hell of a task due to extremely heavy regulation, different for every state.
We are looking into ways of getting there, but don't have the projected time frame just yet
March 26, 2017, 10:00:59 AM
Hi, can i get a US billing address with this card, tks
The company is based on the UK (London) and also, they don't support U.S.A to deliver/create cards as you can see on the list of supported countries: https://help.wirexapp.com/hc/en-us/articles/207161779-The-list-of-supported-countries-for-Wirex-debit-card-issuance-and-delivery
What is the reasoning to exclude the largest population that is debit in the entire world with a debit card/credit card?
Do they know they are missing out on huge profits there?
March 26, 2017, 07:59:10 AM
Hi, can i get a US billing address with this card, tks
The company is based on the UK (London) and also, they don't support U.S.A to deliver/create cards as you can see on the list of supported countries: https://help.wirexapp.com/hc/en-us/articles/207161779-The-list-of-supported-countries-for-Wirex-debit-card-issuance-and-delivery
March 25, 2017, 09:27:33 PM
Hi, can i get a US billing address with this card, tks
March 25, 2017, 08:46:14 PM
My money a week ago disappeared from my account, I already sent about 50 messages and nothing to help. I need to make my money back
Ticket: (73585)
Ticket: (73585)
Hello Overx. Sorry for the late answer, I checked your ticket and the support team is still working on the issue. It's been a little complicated so the passed to the development team. I already posted your ticket with the support team so they can act faster on it, and added you to my watchlist so I can track the issue. Thank you for your patience.
Please avoid sending more than one ticket on the same issue, as it only slows the response process even more.
I have waited about 3 weeks since my first incident , but still not fixed , it will be a month soon and i can't get my btc back , this is so upsets me .
Whats that took you so long to fix my account balance , if you cant fix then maybe send me my btc back to my blockchain wallet , you manully send right , and after doing that once you fix your problems , i can use wirex again .
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