July 19, 2013, 10:13:28 AM: https://bitcointalksearch.org/topic/m.2762435
Thanks, you're right, vote with your BTC!
1) That wasn't a straw man, I was condensing and restating his desires so far. If they are incorrect, I wait for him to correct me and describe how what I've said is incorrect.
2) It's not, however, when there's an irate, irrational customer, it's best to fire them. It costs more to deal with problem customers than the profit you make, so it makes more economic sense to part ways from a business perspective. If people are unhappy, we will gladly issue a refund, because it takes far more time and effort to deal with the constant stream of complaints, most being imaginary or blown out of proportion, than it does to just refund the money and move on. When the rare instance comes along with the complaint is legitimate and scaled properly, we are glad to deal with that.
So unfortunately, in cases like these, all the "money we'll be making" is less than all the money we'll be losing trying to satisfy people who just can't be satisfied, and believe me, there are a lot of them on this forum.
Huh, I never considered the fact that even if everyone canceled, we would still have the hashing power, but you're right. That thought does not sit well with me though, I definitely do not want BFL or any single entity to have that much hashing power under one roof, jeez. That would be a nightmare.
[/size]1) That wasn't a straw man, I was condensing and restating his desires so far. If they are incorrect, I wait for him to correct me and describe how what I've said is incorrect.
2) It's not, however, when there's an irate, irrational customer, it's best to fire them. It costs more to deal with problem customers than the profit you make, so it makes more economic sense to part ways from a business perspective. If people are unhappy, we will gladly issue a refund, because it takes far more time and effort to deal with the constant stream of complaints, most being imaginary or blown out of proportion, than it does to just refund the money and move on. When the rare instance comes along with the complaint is legitimate and scaled properly, we are glad to deal with that.
So unfortunately, in cases like these, all the "money we'll be making" is less than all the money we'll be losing trying to satisfy people who just can't be satisfied, and believe me, there are a lot of them on this forum.
Huh, I never considered the fact that even if everyone canceled, we would still have the hashing power, but you're right. That thought does not sit well with me though, I definitely do not want BFL or any single entity to have that much hashing power under one roof, jeez. That would be a nightmare.
vvv December 14, 2012, 09:33:50 PM vvv
As Josh's role in the production cycle doesn't begin until it's time for the chips to be sliced and packaged, it's easy to see that he mightn't have been kept up to date on every little thing which has been going on up until now and has been making statements based on assumptions he's drawn from what information was available to him rather than hard facts.
Seeing as Josh's role is Public Relations / Investor Relations and not head of slicing and packaging I find it hard to believe that he was left out of the loop on that one. Seems in his role at BFL he should be made aware of all those pesky little details....Hey, where'd you hear that? Why wasn't I informed of this? Argh!
PS - My job is not PR or investor relations, which is why I don't coddle idiots like Frizz and PuertoLibre when they display their stupidity over and over. If I were the PR guy, I'd have to tell them warm fuzzies and make them feel good about themselves. Thankfully, my job is much different and it involves firing "customers" like Frizz et al because they cost far more than they generate in revenue and we do not want them as customers. Ever.
Obviously, the Fire-Your-Customer program was still in play according to Josh on July 19, 2013. Butterfly Labs takes this very seriously, otherwise they wouldn't have stated such from their playbook three times, once since being in Full Production.
Since profit has been, and still is the name of the game, it's more profitable for BF Labs Inc. to fire each and every customer that becomes a burden to them. They can not afford to man the telephone lines with customers, the PayPal fraud department, credit card companies, BitPay, banks, etc., over something so mundane as a pesky refund, of which is just sitting there in reserve doing absolutely nothing until the item is shipped anyway.
I suggest calling first and being nice, kindly asking BFL to be fired as a customer. When they refuse, call them back the next day. Then the next. Then the next. Have your friends and family call, kindly asking that you get fired as a customer.
But, if BFL is TRULY worth their salt, they will fire you by the second or third call, for they know, and have proven that it works, that maintaining you as a customer for the next several months will only eat into their so thin profit margins, thus better to end the ties ASAP.
In closing, the very next time BFL refuses to fire their customer, everybody will know that they truly are a scam because a trustworthy company would not go out of their way to drive their core belief home, then later change that belief system to only suit their current needs and not their still loyal customer base. It sends the wrong message.
Honestly, I support BFL in them implementing and maintaining this policy. It takes guts to do this. And Josh is the perfect guy to make sure that the policy continues.
Well played, Josh! Well played!
All those in support of BFL to continue this wonderful policy, please quote this post and concur. The more the merrier. Heaven forbid if they end the one program that allows them to keep as much profit in their coffers as possible, coupled with probably the only thing BFL is doing that makes logical sense.
