Topic: Bitstarz stealing money again and accuse people of being criminal.... (Read 454 times)

Hi there,

I think you’ve been complaining on every forum that is out there, so I’m gonna give a very thorough reply here to defend our actions once and for all.

We got this gentleman from Denmark named Poul who’s 78 years old playing with us. First of all, we don’t get much players from Denmark, let alone older gentlemen, so it was a bit odd to start with, but hey, so far it could be quite possible that he was the one playing.

What we did see however, was that he was playing on the same IP as another player (Michael), who had self-excluded from his account, which raised our suspicion a bit. Because this sometimes happens online. That a person self-exludes and can’t access the casino again, upon deciding to use someone else’s details to play online.

So we asked for a KYC and requested the documents, and there’s nothing wrong with the documents received. Then we started to look into the players chat logs with Evolution Gaming where this 78 year old Poul plays.

After seeing those chats, I decided to reach out to him and ask for a phone verification to ensure that it’s actually that person playing, because the way he was talking was not in the way of a 78 year old man.

I get a reply from the email I sent to Poul, but the email was not from Poul’s address, it was from Michael, the guy who self excluded, so here’s where it’s starting to be extra suspicious. The thing is as well, is that he’s not presenting himself as Michael in this email, but rather speaking of himself as Poul (even though it’s Michael’s address used.

I ask for a phone verification when the person is starting to get very agitated and says that he doesn’t speak a word of English (seemed to be typing fine though, right?).

So we have this guy who plays Evolution Games who’s 78 years old and uses language such as: “One more spin and I’m outta here, lol”. To me, that’s not how a 78-year-old is talking, let alone a gentleman who claims to speak no English. Which has had me absolutely convinced that it’s his son playing on behalf of his father.

If the people reading this don’t buy these arguments, that’s fine, but they both also breached the most fundamental term of online casino play as they took the welcome bonus multiple times on the same IP.

Anyone who’s played in multiple casinos before are well aware of that being a rule that is enforced and caused for closure of account.

PS: https://casinogrounds.com/forum/topic/32765-bitstarz-casino/

We saw the thread here above when you speak of the verification of YOUR ACCOUNT, post winning, not your father's account. The you ranted
in another thread you made on the same forum that it was your father's account.

Oh, and as to the License, we're under a Master License under Direx N.V, you'll find it in the footer.

Olle

I got plenty of casinos I can trust, those that have a danish license are fine and all trustworthy, the only reason I am looking for one outside our borders is bc of the danish license funny enough...but some games cant be played here like dreamcatcher or monopoly live and other live games, but I am sure ill be able to find a trustworthy site soon enough, I am in no rush though, and this time i will be doing a lot more research before trusting another casino with a dime of my money.

At this moment, we have times at our homes, so we can use the times for anything we want. But that doesn't mean we can play gambling all day long because we need to have to do something, and that will worth for us if we do that thing. Playing gambling at homes will always give another fun thing for us because we can play games while we can listen to music. We need to control our time in gambling, so that doesn't make us spend much time in gambling. I hope you can find the other gambling site which will give you another fun and excitement to you so you can enjoy the games than in the previous site.

Its always only been for the fun for me, but your right everyone does need to think about gambling even more now when it's inside our homes just a click away, makes it a lot easier to lose control over it and harder to stop since you can't just walk away so easy when its right at home in front of ya.

Bitstarz won't ruin my fun either it is just a win, after all, it was a big one but still, it's not money I've lost out of my own pocket, ofc it would have been really nice to get those 4k but it's not money I've ever had so it's easier to forget about it and move on to the next casino and keep warning people about bitstarz.

So it is okay if you made multiple deposits for playing gambling because I thought that you deposit in one big amount. That is great if you can enjoy the games and still realize that gambling is for fun because many of us cannot realize that. We can play gambling anytime if we can handle our emotion without a problem so we don't get too much tension in gambling.

In a way i reached something already, if Curaçao eGaming is saying bitstarz doesn't have a license with them that's putting bitstarz in an even worse light for players and ill be happy to share that with everyone, giving people yet another reason to stay way clear of this casino.


$200 isn't all that much in my eyes when it comes to gambling on casinos and it was made over multiple deposits not just at one go, my max single deposit was $50, i don't play with big money i only play because i enjoy playing the slots and live games for fun, i never expect to win anything
I have been playing since 1997 and it has only been fun up to this point, so one bad apple in the bunch isn't bad, ill count my self as lucky for not running into more bitstarz like casinos, in my country we are a lot more protected if we play on casinos with danish license witch i will be doing from now on, staying clear from all other casinos.

That will be the lesson for you that you will not forget. You can try to playing gambling with the other gambling site, but first, you need to check if they have reputable or not and never use big money to play gambling or to test your luck because that will give you another pain in the head. $200 is too big, I think, but that will be your choice if you still use the same amount in the other gambling site.

If you want to reach something with Curaçao eGaming, then I have to disappoint you. They will not take proper action, because they are also responsible as Master license holder. They are not interested in these kind of situations of course. There are Trust (not trusted) companies who help to set up the best construction. It is in their best interest that everything goes smooth. They are not waiting for people who complain. Even starting cases in court is not going to work. I know people who tried this, make claims against bookmakers and the courts case was extended more than 10 times, and as we speak no result after all.

No much a total of 200 or so, last deposit was 30$ i belive so didn't lose much of my own money which is good, won't be trying to email them anymore either when they don't even have a gaming license that shows a pretty clear picture that they do whatever they want.

Well in short, that's what gambling is about. Afford only what is ok to be lost. How much money did you deposit?

I know iam making a double post but this deserves a post on it own, i contacted the Curaçao eGaming and here's the response from them.

"Dear Sir/Madam,

Thank you for contacting Curaçao eGaming.

Curaçao eGaming has no connection with that site and therefore
any references made to Curaçao eGaming as one of the Master License holders
are false and misleading.

Best Regards,
Curaçao eGaming"

Well i thought i had checked the casino out, it was the top rated and trusted casino on the askgamblers website, and askgamblers did have high review on trustpilot as well, but that site is a scam site as well.


Ive been trying to get them to call me and do a video call so they can see who i am, but they ignored that, and they aren't replying to any emails.

To avoid being careless maybe it's mandatory for all gamblers to verify the gambling site before betting. This is very important so we won't be able to loss a lot of money. If we fail we should move on and don't ever ignore those circumstances that had put you into that worst situations. Learning from a bad experiences, always makes us more mature and vigilant on our future decision making.

According to the email response that they speak danish then why not talk to them yourself rather than making you speak english. Did you make them call you and speak danish so that your problem will be fixed. If still the same then you can create an accusation thread and you don't have to worry since it's their doing that making their reputation down.

Haven't you check the legitimacy of that site before you played?as you are claiming to be long time gambler since experience is the most important thing to this?

we have seen many Sites from the past that has issues and being denied by players?
i hate to say this but you are careless in this matter so expect this to happen.

Hope this will never to you again as  your gambling habit will continue without accepting this claims of yours.

The money you lost is big money if you convert it to our local currency, gamblers should rely on independent reviews and accusations if they want to pick the right gambling site to play because if you are just going to rely on one gambling review site, there's a probability that they are going to pay to have a good rating and reviews.

Not offended at all i see what you mean and i fixed my post so there's no longer two posts in a row from me.

And yeah i did learn my lesson might have been the hard way, but won't stop me from enjoying gambling just need to be more aware and lookup casinos on forums and such before making any deposits.

^ Kinda off-topic but due to the respect of yours I have a small correction with it regards your posting style. This is friendly advice and I hope you will not be offended. Multiple replies/posts in one row will result from spamming the thread. You can reply at once in all together in one reply and I think you have enough to fix it.
Back to your topic, Upon I have researched, I must say, stay away from this gambling platform and I think you will start to move on now and avoid this in the future.

Not all that much, I am only on pensions so don't have a great deal to play for, i made properly 6-7 deposits from around 20-30$ maybe, my last deposit was 30$ i belive where i won a little on some slots then i tried monopoly live where i put 3$ on 4 rolls, and got extremely lucky on first spin, wheel hit chance 10x then 4xrolls paid 1460x my bet, biggest win I've ever had, just sadly in the wrong casino, at least i did have some fun the night playing for hours before i made the withdrawal that got my account closed.

It would be a huge surprise if this casino would honor the payout, with all the proof I've sent and the offers I've made to provide more proof has gone unnoticed and ignored.

Not that i think it helps against a scam casino, but I've sent them another mail with documents showing my rent payment with address, and one from the bank with my name showing it's me paying the rent, also sent them a picture of the danish yellow pages that shows my name and only my name when you make a search on my address, and yet another offer to make a video call.... it's worth a try.

I wonder how much money you deposited on Bitstarz that ended you having a profit of 4000.
It is so sad to hear that you made a huge deposit when there are so many proof that this casino has a negative reputation.
I hope that you are going to get your money back in the end.

Yeah you can be sure i will be looking up any future sites I am going to play on, and use forums like this to ask around and check for casino histories.

I guess I've been lucky so far, its the first scam casino I've ran into since i started in 1997 with online gambling but lesson learned.

Well sorry for your lost this is a perfect example of why we need to do some research before putting up some money on a gambling or even investment sites.
Good thing you found this site and you could now look for a good gambling sites that you could play on and please do some research before depositing some money to their site.
If you aren't so sure about the site and it doesn't have enough info you could always ask the forum about it and the members would surely give you some feed backs about what they would find on the site.

Yes i only have a single account with Bitstarz, my son had one with them as well but he closed it permanently before he ran into any issues with them so that's something at least, and no i haven't done any bonus abuse the winnings i got was after multiple deposits with no bonus at all as well, which i don't think any bonus hunters would do, i did receive the welcome bonus but don't see why that should be a problem.

I would continue to talk with them but right now its a one-way street where they don't want to reply on my emails, and I am not sure what else i can offer them, they already have proof of address that shows I am the one living here, i send them a picture of my drivers license and offered to do a video call to remove any doubts to who i am, and all is just getting ignored.

So yeah i have accepted the fact that i properly won't ever see a dime of my winnings, now i just want to warn others and hope people see posts like this before they go visit the casino as i did.

That means you only have 1 single account on Bitstarz so we should now remove the IP issue here since the welcome bonus doesn't abuse as well but the site support still insists on the IP issue, right? Well then as you also mentioned after you offer them lots of options to prove that you are the only one who speaks to them, even doing a video call, they didn't bother now to reply to you and almost closed the ticket. Unprofessionally in my case.

My response here is solely based on how I look and understand the story. Don't like to be one-sided as we need Bitstarz's own response about this although, as I said, the site reputation doesn't seem to be good overall and honestly. Aside from that, I don't like the way their support is talking to you.

You have 2 options:

a) Continue to talk them nicely even how annoyed you are until your patience level reached its critical level
b) Accept that you are now unable to get that amount and move on

Since its clear that they are having shady behaviour since you won a decent amount then this discussion should goes to scam accusation and give them another red flag so you may not get anything in return but it will save other people from getting into the same trap again.

Yes I only used my sons email to reply, using one of he's old laptops and the windows live program is set up with sending out with he's email I do receive all mails on my own email though.

Luckily I didn't get to deposit much on that site, i only made around 200$ in deposits total, last deposit was 30$ i think, where i was lucky enough to win on monopoly live witch got me up to 4380$ that would have been really nice to get since its about what i get from 3 months in pensions so yeah that is a lot of money to me, but on the bright side i didn't lose much at this casino.

And yes that's the main reason I am making posts around the web to warn others so they don't run into the same thing.


If you did read all the text I know there's a lot I did offer them to call me in danish right after he said they got danish speaking people, I even offered him to do a video call so he could see for him self who I am and it really is me he's talking to, but that offer got ignored.

i don't speak English I can read some and most I use translator for, same when typing in here I got a program on my browser that helps with spelling, if you belive me or not doesn't really matter much, i offered a video call so he could see me and see that i am the 78 years old man i claim to be, not 80...


I picked that site bc I was looking at askgamblers website, it shows them as the top site and most trusted casino, didn't think of looking askgamblers up first witch was a bad mistake since they are in the pockets of casinos, I tried to file a complaint with them and they rejected it with the reason that it was not a casino-related problem.....


The problem is they are sure about I am not my self, but they refuse to make a video call to talk with me or even a phone call.

I do see the IP problem, the thing is IP changes another person can get my IP tomorrow never know when it changes since its not a pure static IP, but it still doesn't qualify as a break of there terms, i live in my apartment alone and I have never had any other accounts with bitstarz, my son has had one that he closed permanently last year, it might have been made on the same IP but that was back when this apartment was his, and ofc I got proof of all of this witch bitstarz also ignores i sent them proof of address witch is now in my name only, its the same if you move to a new place where they got internet as part of the apartment and the previous owner made an account using the same IP or if you just happen to receive the IP where ever you live since it's not static this could happen to anyone.

You can be sure i will never open another casino account where they use IP in there terms its just an easy out for the casino to not payout winnings.


I don't know if it's even possible but I did send it all to curacao-egaming where they have their license, I have not heard from them yet but ofc I won't let it slide so easily, I don't believe i will see a dime of the winnings but that just adds fuel to me going forward.

And I don't do bonus abuse what so ever, I didn't get the winnings with a deposit where I got a bonus either, I got the welcome bonus and then I made multiple deposits without bonuses witch someone who is doing bonus abuses properly wouldn't do, I just want to play some games that i cant play on casinos with a danish license.


I wish it was possible to get my winnings but its getting pretty clear to me they will do everything they can to not payout a dime, i have sent them a few mails where i again offer them to make a video call with me to prove without a doubt that i am who i say i am, but they are so far left unanswered.


The reason i didn't ask for Danish speaking person is bc i didn't think they would have one and i still don't believe they do have one that's why i offered them to call on my son's phone so he could be the translator between us, and as I've said before i offered them to do a video call with both me, my son and the casino which they didn't accept.

And your right i don't expect to get anything from them, but that won't stop me from sharing this experience with others.


I absolutely agree that no one should make multiple accounts, in my case, there aren't multiple accounts, both me and my son play casinos online, so did my wife back when she was alive, all of us enjoy gambling both online and IRL, both me and my son has accounts on a lot of casinos and some of the same casinos and never had any issues with that, and don't see why there should be we are two different persons playing on there own.


I didn't know about it before, but i looked them up on forums after all this mess started that's why i said "again" since i found out it clearly wasn't there first time stealing money from people, as i said earlier i only picked this casino bc it was the top casino on askgamblers, and i had no idea askgamblers was a scam site as well either...so yeah I've learned a lot last few days.

There are quite a few threads here that anyone can have as a reference before joining a site,especially a casino or gambling sportbook.There are persons in these threads who give their opinions and feedback regarding the site like for example if the site is serious,trustworthy and pays instantly are some of the options which define a good casino.Always review these threads before making important decisions.

i just don't get it because the Bitstartz has some issues and yet OP still try to use their service with those background.
though maybe OP did not expect he will win good money just to have issue.
The  Money He won is not that Big But enough for the company to prove how scammy they are because of just 4000$ they show what is the gambling site is all about.
I think OP needs to realize this and next time try to use legit gambling site that listed such this


for safer gambling experience

As a habit, I definitely search every website that I have been dealing with money since the past. I especially read the complaints about it. Because complaints give an idea about most issues. Because some complaints actually show that the platform may be justified. In this case, if you had researched this website here or elsewhere before using it, you would not have encountered such problems.

I just don't understand why people keep on using some sites that already have an issue or a brand new sites that looks so suspicious.
Why would they risk their money on it and the thread says stealing money "again" so OP already know that bitstarz had done it before and OP still trust this site?

Because he is a newbie, and maybe he only got a idea about this forum when he was scam. This is a lesson learned for everyone who tries to gamble in crypto especially with big funds at risk, they need to investigate the site first and make sure to read the feedback of the site, you can use bitcointak, is a very good site as lots of members here are helping t to help people get rid of scams.

One account is enough if you want to gamble comfortably, and legitimacy of your account will serve as your key for a safe gambling. Don't you ever try to register another account because that will become to suspicious as the information should be legit to prevent being a fraud. Age limit is really necessary to secure the gambling platform to the minority as they shouldn't engage with that kind of activity. That's the importance of security in a certain gambling platform, for the customers to become easily noticeable and legit.


Multiple registration of account is prohibited in the first place as it is very unfair to other customers, they will have a lot of chance to gamble if they try to do that. This shouldn't be tolerated in any gambling platform not only in Bitstarz, but also in gambling casino where a lot of people are playing. It is really true that multiple registration of account is very suspicious and it is too obvious that the person who handle that isn't a legit user.

considering that the site is just making reasons to Hold the money(or not really giving to him) but the thing is why did he not first ask if there is a danish speaking from the team so he need not to give His sons Phone number because this can be a way for them to use back to him in which they Did.
and with the Sites reputation?i don't think he will be gaining anything from them and consider this as a lesson learn.

Indeed. He just needed to comply to everything that they are asking for him to do.I think OP can get what he will be getting just needed a good proof and he can win over them. It is his earning do not lose to them. They will accuse you for nothing  but you may keep your stand about what you are concern. Do nlt be decieve it is your money after all.

This is how gamble works! everything about Bitstarz is gambling even to send someone's winning funds is gambling. right now they gambled with you to not send your winning funds. all you need to do is don't stop nagging them and provide them with everything they asked for. I'm sure you have all of them since you're winning from their site is legit. They're playing with you right now and they see some hole that will make you lose these funds. don't surrender, it's your money now get it from them they need to give it to you.

Looks like their making many excuse from the call, emails and your son to avoid your funds to be withdrawn and gambling sites shouldn't restrict their customers from cashing out and it should not be mandatory to provide personal information just to transfer funds shows some red flags and in fact their team is also inactive from Bitcointalk. But the problem could be language barrier, better continue contacting them until you reach an agreement that they might understand.

Support representative should reply calmly because costumer is always right  . It also bring negative effect to thier casino because their costumer can report this matter on the admin or on the real owner of the site and worst can happen is that  these rude supports can be fired  . They don't want that to happen aren't they ? So if I were them id better start have my patience but anyway , the user here has also a mistake if ever he really wanted to abuse the site and it was a failed attempt due to his IP address  but using someone kyc is possible and can't be detected easily .

Things are now getting messy for you. And if Bitstarz, which has a questionable reputation, is indeed trying to find a way to not pay you for your huge winning prize, they have already made some good grounds here. If the obstacle was only the language, it could have been ironed out more quickly as they say they can manage to switch to Danish. But then it slowly got more complicated from that. They are now making an issue of your phone, email, IP address, and possible violations of their terms. A good end is not in sight for you now. I'm sorry.

But just keep on communicating with them for possible resolution, even though their manager sounds a bit disrespectful to one of their patrons.

The real issue seems to be using same IP to claim the welcome bonus twice. And though the support response looks harsh, it was mostly because they were already sure that it's the some who is pretending to be his father and using his credential to open an account. It's clearly a violation of the welcome bonus terms and you should be held responsible for that. If you were not comfortable with the terms of the casino, you should have not used them.

Ever since I saw the negative reviews about Bitstarz, I wouldn't want to use it or even just register in it. Anyways, typically I think it's a protocol for gambling sites to have background checks and verify that it's the actual person that is withdrawing. Maybe the account is hacked or something, but it's their way. For the most part, I think it has made it complicated for Bitstarz to handle it because of the different phones and emails that were contacted.

Please update us with the future happenings.

Let say you are not lucky to get that money although you win that money. But they don't allow you to withdraw the money and they think that you are the same guy that already win and that guy tried to withdraw the money. In this case, I think you waste your time to ask them to send the money because they will not send any money to you. Just forget it, and try with the other gambling website.

I wonder why you select that site to gamble while you have so many recommended gambling site which has a good reputation among the gamblers? Well, yeah, Bitstarz is an old gambling website, but at least, you can see how good the review from other members here or you better choose the other website which I am sure that they will have good reputations.

You cant use your son's phone number let alone say it has anything to do with another person or their red alerts will be triggered of a fraud attempt. Which is sad I know but it is due to legal issues such as the age limit of who can use their site. No one of being underage can use any casino sites.
If he does not live there anymore this would set those alarms as well. Cause they start to suspect of multi accounting so to receive their signup bonuses twice which many casinos disallow any of their registered players from doing in the first place.

My side on this was on Bitstarz even though they have tons of things they are doing here to make their reputation down from this forum site, anyway, Bitstarz has said they can talk to you in the Danish language so why not go with that offer and trying to make the situation even worst by using your own son in a thing that is a gambling site, surely Bitstarz has seen through you that is why they surely don't trust you with this conversation and actually I don't trust you as well that you really are Poul Madsen an 80-year-old that is playing online casino but can not make his own email conversation with Bitstarz sorry but this is the thing I see with your problem Mr. Michael Madsen.  

Just for clarification, you just used your son's email to reply right? And for the BitStarz account, you only have one registered on your IP? How come they say you broke the rule of welcome bonus more than once?

Bitstarz reputation here is not that good, why you end up using that site?

https://bitcointalksearch.org/topic/bitstarz-is-a-scam-do-not-deposit-a-dime-40000-stolen-5184266
https://bitcointalksearch.org/topic/bitstarz-stole-4-bitcoins-from-me-2102981
https://bitcointalksearch.org/topic/bitstarz-casino-selective-scamming-for-high-payouts-5186509
https://bitcointalksearch.org/topic/bitstarz-casino-confusing-reviews-whats-the-final-outcome-5187256
https://bitcointalksearch.org/topic/bitstarzcom-scam-2800-stolen-on-bitcoin-casino-2449268

And their forum representative is not that active anymore:  - so we can't expect at least an answer from them here.

How much is your deposit? If you can afford to lose that, maybe you just need to move on. What matters here is, you post your experience to warn others. Sorry for your loss.

I made an account with them a few days ago and got lucky enough to win over 4000$ on monopoly live, so i tried to make a withdrawal and went through all the normal sending documents and so on, all my documents got approved with no issues.

Then i get a mail that a manager wants to call me to verify it all witch is fine, but since i dont speak english i told them to call on my sons phone number since hes good at english and this is when it started to go crazy.

They accused me for not being me but my son who dosent even live here anymore, might be easyere to show all the mails from them so you get the idea.

"Hi Poul,
 
My name is Olle and I'm one of the managers at BitStarz.
 
Regarding your pending withdrawal, I just wanted to verify
your details over the phone. If you could provide your phone
number and a suitable time for you to have a call, that would be great.
 
Warm regards,
 Olle

Thats a first never had that happen where you need a call to someone for a withdrawhal? and ive played alot of casinos from back where i started in 1997...
 
But in any case i hope you can speak Danish because i dont speak any english my son does everything that has anything to do with english.
 
You can call any time from 14:00 to 03:00 CEST on my sons phone witch is +45 51xxxx02
 
Regards
Poul Madsen.

Hi there,
 
Why do I need to call your sons phone?
And no problem, we can speak Danish here so that's no issue.
 
Olle

Great then there wont be any issues, most casinos dont have Danish speaking people thats why i said use sons phone number since he can understand and speak english.
 
Your welcome to call on +45 51xxxx03 witch is my number, aslong as its in Danish it will be fine, you can call at any time between 14:00 and 22:00 CEST.
 
Regards
Poul Madsen.

You're also using your sons email to reply to me. You also said "that's why I use my son's phone" but it's actually the son replying
to me right now

You can also spare me the charade and just tell me how it really is

Olle

First i never said i use my sons phone? i said you could call on my sons phone bc i dont speak english, and i dont really know what email iam using i dident set that up my son did that for me.
 
I dont really understand what the problem is? or what charade you think is going on?

Poul

Hi there,

Did you notice what email address you're sending from? You're sending emails from Michael's email. Hence I'm speaking to Michael now and not Poul. I'm too old for BS like this, and especially from someone old enough to clearly know better than to use his 80-year-old dad's details to play online.

Besides that being against the rules, it's also a crime to use someone else's details and pretend to be someone else online. So please cut this out.

On top of breaking that rule, the rule of using the welcome bonus more than once on the same IP has been broken too.

So. Do you wanna tell me the truth?

Olle

What is this? my son dosent even live here anymore he did set up the email for me years ago and i have no idea how he set that up, i dont even get official letters online bc iam exempt from eletronic mails, like i said i dont know about that stuff.
 
Your more then welcome to call me and talk to me but, this is getting crazy never have i been treated like this from a casino, iam playing in good faith making deposits without bonuses as well and your more then happy to take my money, then when people win you try to claim the customer is cheating? ive been playing online since 1997 stating at inter casino and roxypalace iam not new to casinos but happy to say this is the first time a casino has tried to bully me like this, my son dosent play for me? why on earth would he.....
 
I have talked to my son and its true he had an account with your casino that he closed permanently last year, but still dont see what that has to do with me?
 
Regards
Poul Madsen."

Dude,

This is the email that you used on your account at BitStarz, Michael.
You're not fooling me. Your account is closed based on multiple welcome packages taken on the same IP.

In my last mail i told him yet again they can call me to clear this up and see iam not Michael but they dont care about that apprently, i took over this appartment from my son thats true and i got proof of all this, the last bill of rent shows one name mine poul....

This is just getting crazy they accuse me for being a criminal using someone elses cards, witch i clearly dont i play my self and have been for many many years, my son does help me with things and he did used to live here witch is why mails are the same, i dont know how to change that but dont see why it should be an issue either.

So they have pretty much stolen my win of 4380$ witch is one of the biggest win ive ever had, just sad it had to happen at a casino that dosent payout winning to customers.

I did tell them they are more then welcome to call me on my phone number and talk to me, i can get my son to come over as well so they can speak to both of us so they can see we are not the same person, witch is clear from the driver licens i sendt to them, but its pretty clear they dont care about any of that but only care about not paying out winnings, i allready sendt proof of address with my name on it so they can see iam the one living here not Michael who used to live here.

So i dont see what else i can do, they clearly dont think iam my self, they dont care that they got proof with drivers licens showing my self and my name or the proof of address that shows my name not michaels, so iam lost here they dont listen to me at all no matter what i show them.

Be warned and dont get anywhere near this casino, its a one way street they take in but never pay out.

I even offered Olle to do a video call so he can see for him self that it really is me hes talking to but no reply on that either...