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07:22:24Can't understand how this transaction didn't come
07:22:43they build the transaction, and if they decide its 'too big' they double spend it to keep it from relaying
07:22:48and then later send a new one
07:23:03but there's an automated process that takes 24-48 hours to do it
07:23:14now, some people, it just never fixes and you have to escalate it
07:23:23so they wont give you a lot of help before 48 hours
07:23:43nice feature eh?
07:24:35well we are past 48 hours now and still no reply or funds yet
07:24:46it took me a week
07:25:01so, what you want to do is find your transaction reference they sent you in email
07:25:09open a ticket with that in it (if you havent already)
07:25:14then send those details to marionxd
07:25:21and hope she has time to help escalate
07:25:23Wow that's pretty ridiculous. I've sent 3 tickets in about this already
07:25:41they have a big ticket backlog so tickets arent useful on their own really
07:25:52you need to get a warm body to escalate it
07:26:36how do I sent to marionxd?
07:26:51you can pm her, but she gets a million pm's
07:27:00so my advice is to sit here and wait until you see her talking
07:27:17and then try to get her attention, usualyl you need to wait for her to finish helping whoever she is already
07:27:42i see - will try this
07:27:59they're busy and stressed and dealing with this terrible system, so try to be patient and nice to them
07:28:08i got fed up and was a dick, but it didnt help ;)