BTC-E.com exchange Bitcoin, Litecoin, Namecoin <-> USD\BTC (fee 0.2%)

faiza1990

sr. member

Activity: 420

Merit: 250

★☆★777Coin★☆★

Quote from: gotmilk_ on January 25, 2014, 03:22:20 PM

Quote from: chipbike on January 25, 2014, 02:57:59 PM

Quote from: faiza1990 on January 25, 2014, 02:18:19 PM

Quote from: chipbike on January 25, 2014, 02:15:04 PM

Hi,

I opened and account and transfer a very small amount of BTCs to test the API, but until now I don't have BTCs in my balance.

How much time it takes to get the BTCs in the balance?

The transaction have now more than 2 hours and have more than 10 confirmations.

now every transaction need ticket and help from support after some wait you can also do this contact support or submit a ticket

What a bad news. I'm developing a trading bot, but I need to do deposits and withdrawals using the API.

This is temporary or it always worked like that?

as far as I know, they don't have deposit/withdraw api yet... but they wrote me back that they're planning to add it.

when they lost too many clients then they will add this because now many fed up with there service and want to leave this

gotmilk_

sr. member

Activity: 442

Merit: 250

Quote from: chipbike on January 25, 2014, 02:57:59 PM

Quote from: faiza1990 on January 25, 2014, 02:18:19 PM

Quote from: chipbike on January 25, 2014, 02:15:04 PM

Hi,

I opened and account and transfer a very small amount of BTCs to test the API, but until now I don't have BTCs in my balance.

How much time it takes to get the BTCs in the balance?

The transaction have now more than 2 hours and have more than 10 confirmations.

now every transaction need ticket and help from support after some wait you can also do this contact support or submit a ticket

What a bad news. I'm developing a trading bot, but I need to do deposits and withdrawals using the API.

This is temporary or it always worked like that?

as far as I know, they don't have deposit/withdraw api yet... but they wrote me back that they're planning to add it.

faiza1990

sr. member

Activity: 420

Merit: 250

★☆★777Coin★☆★

Quote from: chipbike on January 25, 2014, 02:57:59 PM

Quote from: faiza1990 on January 25, 2014, 02:18:19 PM

Quote from: chipbike on January 25, 2014, 02:15:04 PM

Hi,

I opened and account and transfer a very small amount of BTCs to test the API, but until now I don't have BTCs in my balance.

How much time it takes to get the BTCs in the balance?

The transaction have now more than 2 hours and have more than 10 confirmations.

now every transaction need ticket and help from support after some wait you can also do this contact support or submit a ticket

What a bad news. I'm developing a trading bot, but I need to do deposits an withdrawals using the API.

This is temporary or it always worked like that?

its nearly 2 months working like this no response from any one and taking too much time in withdraw and deposit you can check this thread how peoples crying and waiting

chipbike

newbie

Activity: 43

Merit: 0

Quote from: faiza1990 on January 25, 2014, 02:18:19 PM

Quote from: chipbike on January 25, 2014, 02:15:04 PM

Hi,

I opened and account and transfer a very small amount of BTCs to test the API, but until now I don't have BTCs in my balance.

How much time it takes to get the BTCs in the balance?

The transaction have now more than 2 hours and have more than 10 confirmations.

now every transaction need ticket and help from support after some wait you can also do this contact support or submit a ticket

What a bad news. I'm developing a trading bot, but I need to do deposits and withdrawals using the API.

This is temporary or it always worked like that?

faiza1990

sr. member

Activity: 420

Merit: 250

★☆★777Coin★☆★

Quote from: chipbike on January 25, 2014, 02:15:04 PM

Hi,

I opened and account and transfer a very small amount of BTCs to test the API, but until now I don't have BTCs in my balance.

How much time it takes to get the BTCs in the balance?

The transaction have now more than 2 hours and have more than 10 confirmations.

now every transaction need ticket and help from support after some wait you can also do this contact support or submit a ticket

chipbike

newbie

Activity: 43

Merit: 0

Hi,

I opened and account and transfer a very small amount of BTCs to test the API, but until now I don't have BTCs in my balance.

How much time it takes to get the BTCs in the balance?

The transaction have now more than 2 hours and have more than 10 confirmations.

MoneyGod

sr. member

Activity: 406

Merit: 250

Quote from: zolace on January 25, 2014, 10:32:13 AM

Seems they shouldn't have a thread here if they are not answering people messages. Kinda scam like behavior, you all should pull your money out of BTCE if they cant treat clients with respect and courtesy.

but now very late no withdraws coming or some taking too much time some are crying for last 2 months its wired and strange behavior from them

zolace

sr. member

Activity: 364

Merit: 250

Seems they shouldn't have a thread here if they are not answering people messages. Kinda scam like behavior, you all should pull your money out of BTCE if they cant treat clients with respect and courtesy.

taonet

newbie

Activity: 1

Merit: 0

i'm having the same problems with BTC-e as some of you have.

i have wired them $2000+ several times.

there has never been a problem. it has always been credited within 3-5x days.

on the 4th of january i have wired them $5000 and the money has NOT been credited yet.

the money has been deducted from my account on the 6th.

they should have received the transfer on the 7th of january.

they also don't respond to my ticket (#YQE-654-22624).

i'm also using an e-banking template so the "details of payment" are 100% correct.

i have written to them in both english and russian, no reaction.

getting worried.

barwizi

legendary

Activity: 882

Merit: 1000

BTC-E IT HAS BEEN 22 DAYS SINCE I MADE A WITHDRAWAL AND I AM YET TO RECEIVE MY MONEY, YOU CONTINUE TO MERGE AND DELETE MY TICKETS WITHOUT RESPONSE. WHY DO YOU DELAY AND DODGE? THIS IS UNPROFESSIONAL AND STARTING TO BECOME A NUISANCE. YOU HAVE ASKED FOR SCREENSHOTS AND DETAILS WHICH I PROVIDED WEEKS AGO WITH NO RESPONSE STILL.

RESOLVE THIS ISSUE.

BIU-355-81196

GGH-187-86653

LQD-944-78555

YUB-785-69159

Wunderwuzzi007

newbie

Activity: 24

Merit: 0

Hi Mike,

Strange coincidence. I posted this message and - lo and behold - I get a message from support saying that the money did not arrive and I should contact my bank.

Dealing with Russians is a pain in the butt. I joined BTC-Miner (also a Russian setup) and managed to purchase 40 shares in a mining rig (not very lucrative, but it pays for itself, more or less). I sent them another 200 bucks by credit card and the funds got stuck in Liqpay somewhere. Thankfully I'm an ex MasterCard employee, so I simply called a former colleague of mine and he cancelled the transfer. Lucky me.

Bottom line so far: Most providers in the BTC area are hopelessly amateurish. Very few offer good professional service.

My advice: Make sure you do your homework before entrusting serious amounts of money to BTC providers out there.

I'm sure this will change eventually, but in the meantime be careful.

Just my 2 cents.

Cheers

Jeff

Quote from: gigamike on January 24, 2014, 09:49:57 AM

Quote from: Wunderwuzzi007 on January 24, 2014, 05:48:59 AM

Quote from: btc-e.com on December 04, 2013, 07:44:45 AM

Recently, we started to receive claims because of the long-time credit of funds transferred by SEPA / WireTransfer. The main problem is that some of our clients have a negligent attitude to the control of the field Details of Payment. As the result it takes an additional time to find your money. Please, make sure, that the information Details of Payment is always present in the document of transfer, do not shorten it, don not use your account username.

In my case that is BS. I use a telebanking template. First transfer went through without a glitch and arrived in four days. The second transfer (EUR 4k) has been outstanding since 16 December. Support says that "this issue will be fixed in the near future". C'mon guys. What is "the near future"? Days, weeks, months?

It can't be difficult to add the funds to my account since the payment details were CORRECT!

Get your act together.

Cheers

Jeff

Exactly the same experience and problem. Its more than a month now on my end still no reply.

Its like on 1st deposit its cheaper i.e. Minimum 700usd then on second min. Is 2000usd

Then on second no response or reflection.

I really feel btc-e is a scam

Mike

gigamike

member

Activity: 90

Merit: 10

Quote from: Wunderwuzzi007 on January 24, 2014, 05:48:59 AM

Quote from: btc-e.com on December 04, 2013, 07:44:45 AM

Recently, we started to receive claims because of the long-time credit of funds transferred by SEPA / WireTransfer. The main problem is that some of our clients have a negligent attitude to the control of the field Details of Payment. As the result it takes an additional time to find your money. Please, make sure, that the information Details of Payment is always present in the document of transfer, do not shorten it, don not use your account username.

In my case that is BS. I use a telebanking template. First transfer went through without a glitch and arrived in four days. The second transfer (EUR 4k) has been outstanding since 16 December. Support says that "this issue will be fixed in the near future". C'mon guys. What is "the near future"? Days, weeks, months?

It can't be difficult to add the funds to my account since the payment details were CORRECT!

Get your act together.

Cheers

Jeff

Exactly the same experience and problem. Its more than a month now on my end still no reply.

Its like on 1st deposit its cheaper i.e. Minimum 700usd then on second min. Is 2000usd

Then on second no response or reflection.

I really feel btc-e is a scam

Mike

Wunderwuzzi007

newbie

Activity: 24

Merit: 0

Quote from: btc-e.com on December 04, 2013, 07:44:45 AM

Recently, we started to receive claims because of the long-time credit of funds transferred by SEPA / WireTransfer. The main problem is that some of our clients have a negligent attitude to the control of the field Details of Payment. As the result it takes an additional time to find your money. Please, make sure, that the information Details of Payment is always present in the document of transfer, do not shorten it, don not use your account username.

In my case that is BS. I use a telebanking template. First transfer went through without a glitch and arrived in four days. The second transfer (EUR 4k) has been outstanding since 16 December. Support says that "this issue will be fixed in the near future". C'mon guys. What is "the near future"? Days, weeks, months?

It can't be difficult to add the funds to my account since the payment details were CORRECT!

Get your act together.

Cheers

Jeff

tolega

full member

Activity: 196

Merit: 100

Quote from: serotin on January 22, 2014, 10:16:21 AM

Funny how most of you are retarded.
Obvious a support/persons who talk in russians are from Russia.
First posts on their website is also Russian.
It is close to brain where they are.

I have just lost a few brain cells reading this comment....

Anyway.. Either get a friend that is a lawyer or for who is in London there are some free lawyer organisations that may help finding out the right place to start a case. As I said, it may not be the first choice but CAB is free and may guide you where to go to find the relevant information and which channels to contact, etc...

I had my money held for months with BTC-E without one answer from support. I only got my money back by doing an anulation of the transaction through my bank. I know how you may be feeling.

ron_82

newbie

Activity: 7

Merit: 0

Quote from: serotin on January 22, 2014, 10:16:21 AM

Funny how most of you are retarded.
Obvious a support/persons who talk in russians are from Russia.
First posts on their website is also Russian.
It is close to brain where they are.

Talking of retarded....
you are aware that it is not only people in Russia that speak Russian right?

faiza1990

sr. member

Activity: 420

Merit: 250

★☆★777Coin★☆★

Quote from: serotin on January 22, 2014, 10:16:21 AM

Funny how most of you are retarded.
Obvious a support/persons who talk in russians are from Russia.
First posts on their website is also Russian.
It is close to brain where they are.

they are from Russia but not registered in this country they are operating from some other country

serotin

member

Activity: 112

Merit: 10

Minning powa

Funny how most of you are retarded.
Obvious a support/persons who talk in russians are from Russia.
First posts on their website is also Russian.
It is close to brain where they are.

faiza1990

sr. member

Activity: 420

Merit: 250

★☆★777Coin★☆★

Quote from: tolega on January 21, 2014, 04:29:02 PM

If you want free legal advice and what route to follow in the UK a first step is always Citizen Advice Bureau.

Quote from: ldr77 on January 22, 2014, 01:48:32 AM

I'd join a class action if there was one, i've lost far less than most though ($600 USD).

first of all need to check is they really in UK or no because most chances they are not in UK they are in Bulgaria

gigamike

member

Activity: 90

Merit: 10

Guys,

i have a suggestion. I just notice no response on support but there twitter is updated https://twitter.com/btcecom

I know it will not help but if you have time try to comment about your problem i.e. @btcecom deposit problem pls. check ticket #xxx blah blah.

Im quite desperate now to get my money back Sad

Thanks,

Mike

ldr77

newbie

Activity: 40

Merit: 0

I'd join a class action if there was one, i've lost far less than most though ($600 USD).

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