Cryptopia Cryptocurrency Platform Services and Development - page 155.

vv181

legendary

Activity: 1932

Merit: 1273

Ticket no #264530

Quote

Sender: FIagg4/24/2018 12:01:34 PM

Hi x,

Thank you for contacting Cryptopia Support.

We apologise for the delay. It appears that your withdrawal has failed to successfully broadcast to the network on the first automated attempt. I have escalated this to our Admin team to manually reprocess.

Please leave this support ticket open for communication and we will update you once this has been resolved.

Kind Regards,
Cryptopia Support

The issues haven't resolved yet. Trying to reprocess to rebroadcast transaction, shouldn't take a long time.

jhenfelipe

hero member

Activity: 1372

Merit: 647

Quote from: aggress0r on April 25, 2018, 07:15:42 AM

Hello guys I have issue with Cryptopia security settings. I cannot enable Google 2F-A - at the end of setup the button Submit is inactive. What am I doing wrong?

After putting the Google Authentication code in the text box, click the Verify Code (I think that's what you missed). If you provided a correct one, it will turn green (see image below) and the Submit button will be enabled.

nonpublics

newbie

Activity: 11

Merit: 0

1. CUSTOMER RESPONSE TIMES ARE NOW 72 HOURS
We have achieved our target to return to a 72 hour response time and I can confirm that all new tickets will be responded to within three days

I CAN CONFIRM THIS IS A LIE! Waiting from 17 april! Now its 25! 192 hours no response! No money, nothing!
https://i.imgur.com/Atmdog4.png

aggress0r

full member

Activity: 1050

Merit: 101

Hello guys I have issue with Cryptopia security settings. I cannot enable Google 2F-A - at the end of setup the button Submit is inactive. What am I doing wrong?

Leonard2016

hero member

Activity: 1036

Merit: 520

Quote from: Real14Hero on April 24, 2018, 08:27:51 AM

Quote from: Lafu on April 24, 2018, 06:47:07 AM

We believe we have identified and corrected the recent
performance issues and the exchange is now stable.
We will continue to monitor the system closely and investigate further.
There may be further maintenance outages required in the coming weeks.

Thank you for your patience.

Corrected and stable? In what world are you living in? So for you byteball wasn't even an issue?
I still cannot see my byteball balance. It is still 0 as it was a week ago.
What the hell has been corrected?

I wonder if they do anything about it!
at lease we found out we should never ever use crappy exchanges again!

serhanni

full member

Activity: 686

Merit: 100

Today I sent a new ticket and received ticket confirmation e-mail. But it says "Our current wait times are sitting at 11 days."

C'mon guys, please hire more people to support team. I'm sure you have a budget to cover, probably it would be a small expense on your side.

------EDIT------

Got a response in 1-2 hours later

Conectiva7

newbie

Activity: 86

Merit: 0

.... The Hell is already paying people? Roll Eyes

Real14Hero

hero member

Activity: 952

Merit: 576

Quote from: Lafu on April 24, 2018, 06:47:07 AM

We believe we have identified and corrected the recent
performance issues and the exchange is now stable.
We will continue to monitor the system closely and investigate further.
There may be further maintenance outages required in the coming weeks.

Thank you for your patience.

Corrected and stable? In what world are you living in? So for you byteball wasn't even an issue?
I still cannot see my byteball balance. It is still 0 as it was a week ago.
What the hell has been corrected?

Lafu

legendary

Activity: 3094

Merit: 3197

We believe we have identified and corrected the recent
performance issues and the exchange is now stable.
We will continue to monitor the system closely and investigate further.
There may be further maintenance outages required in the coming weeks.

Thank you for your patience.

vv181

legendary

Activity: 1932

Merit: 1273

Quote from: akk123 on April 23, 2018, 07:44:15 PM

Worst exchange ever. Do not deposit anything unless you want your account emptied.

There is some performance issue for Cryptopia, and some user has reported their balances missing too. Just wait the team is working on it. And I believe right now it should be fixed.

Quote

It will happen if there's a server error or a timeout when the balances page is trying to retrieve your balance list from the server; your balances are not affected, only the site's ability to show them. Fixing the root cause of these trade issues is our number one priority

https://twitter.com/Cryptopia_NZ/status/988460975882948608?s=19

akk123

sr. member

Activity: 290

Merit: 250

Worst exchange ever. Do not deposit anything unless you want your account emptied.

Oasisman

hero member

Activity: 2716

Merit: 552

Quote from: Real14Hero on April 23, 2018, 10:25:36 AM

Quote from: Lafu on April 23, 2018, 10:15:05 AM

We are aware of further site performance issues,
we have a lot of staff working on it (and more have been woken to assist).
For those using our API we have temporarily reduced request limits.
Apologies for the inconvenience, we'll be back to full service as soon as possible.

Can you just give an estimated timeline when people will be able to see their byteball deposits in their accounts?
A week? Two weeks? Month?
I hope it can be sorted out ASAP because it isn't bringing much good name to the exchange.

I really hope this could be resolved already. Its almost a week with no reply or update in the ticket. Although I have been very patient for the past days, but its very frustrating now.

Lafu

legendary

Activity: 3094

Merit: 3197

Update on the current problems some users are having with
performing various trade related activities:
our engineers have been able to trace the cause of the problem
to an internal system and are working to implement a fix.
We appreciate your patience

Lafu

legendary

Activity: 3094

Merit: 3197

Syndicate (SYNX) Delisting Notice (23/04/18)

As of today (April 23rd), Syndicate (SYNX) has been put into delisting. The reason for this is because Syndicate is performing a 1:1 coin swap to upgrade to a new chain.

Cryptopia will not be participating in the swap.

The developers wish for us to pass this link on to those holding SYNX for more information on the upcoming swap: http://www.synx.online/#coinswap

The coin will be fully delisted one month from today (last day on the exchange being May 22nd).

Any issues or questions regarding the swap should be directed to the SYNX team at [email protected].

Lafu

legendary

Activity: 3094

Merit: 3197

Quote from: Real14Hero on April 23, 2018, 10:25:36 AM

Quote from: Lafu on April 23, 2018, 10:15:05 AM

We are aware of further site performance issues,
we have a lot of staff working on it (and more have been woken to assist).
For those using our API we have temporarily reduced request limits.
Apologies for the inconvenience, we'll be back to full service as soon as possible.

Can you just give an estimated timeline when people will be able to see their byteball deposits in their accounts?
A week? Two weeks? Month?
I hope it can be sorted out ASAP because it isn't bringing much good name to the exchange.

No i cant but if i know more i will let you all know here , dont worry im on it ! But i cant be everywhere lol !!

Real14Hero

hero member

Activity: 952

Merit: 576

Quote from: Lafu on April 23, 2018, 10:15:05 AM

We are aware of further site performance issues,
we have a lot of staff working on it (and more have been woken to assist).
For those using our API we have temporarily reduced request limits.
Apologies for the inconvenience, we'll be back to full service as soon as possible.

Can you just give an estimated timeline when people will be able to see their byteball deposits in their accounts?
A week? Two weeks? Month?
I hope it can be sorted out ASAP because it isn't bringing much good name to the exchange.

Lafu

legendary

Activity: 3094

Merit: 3197

We are aware of further site performance issues,
we have a lot of staff working on it (and more have been woken to assist).
For those using our API we have temporarily reduced request limits.
Apologies for the inconvenience, we'll be back to full service as soon as possible.

Real14Hero

hero member

Activity: 952

Merit: 576

Quote from: icalical on April 23, 2018, 06:37:40 AM

I have a pending/unconfirmed deposit to cryptopia I made the deposit on April 20th 2018, means it has been 3 days. Firstly their support response quickly but then they said that my issue will be investigated further. But they don't give any update untill now.

I am facing the exactly same issue here. My .578Gbytes are pending on cryptopia and are not being showed up.

I am getting the exact same reply from the support.
This is heights of unprofessionalism. Been more than a week but haven't got anything.

icalical

sr. member

Activity: 1400

Merit: 268

Fully Regulated Crypto Casino

I have a pending/unconfirmed deposit to cryptopia I made the deposit on April 20th 2018, means it has been 3 days. Firstly their support response quickly but then they said that my issue will be investigated further. But they don't give any update untill now.

Che454010

sr. member

Activity: 854

Merit: 253

Quote from: Leonard2016 on April 20, 2018, 04:35:41 AM

Hey Dev , I would like to ask when i will have the Gbyte deposit issue solved?
I submitted a ticket 2 days ago and still seemed not fixed , when would you think this issue will be solved and i can see deposited Gbytes in my wallet?
thanks.

me too have question on this problem, when it be fixed? we need our money! fix the problem faster!

Topic: Cryptopia Cryptocurrency Platform Services and Development - page 155. (Read 173234 times)