Topic: [GUIDE] B's A More Ethical & Trustworthy Miner Sellers Trustworthiness Guide - page 10. (Read 29202 times)

Absolutely excellent customer support. Compare this to other, well known hardware manufacturers "support" personnel who simply go about the forums neg-repping anyone who isn't happy or disagrees with them in some way - it's a no contest.

I've been reliably informed that the company I refer to will/should be rectifying this situation soon, but as the saying goes, the proof is in the pudding. As you rightly say, other manufacturers need to step up or get left behind.

Oh man, I just read through some of dogies updated "trustworthiness" guide - it's hilarious....

Seems pretty obvious what's going on there:

Dogie gets free mining gear from manufacturer - manufacturer gets a higher ranking.
Dogie gets paid/accepts bribe from manufacturer - manufacturer gets a higher ranking.

It ain't no guide, that's for sure, not by a long shot. Who ever pays the most gets a better advert. What ever credibility dogie had with his guides went down the drain the moment he started accepting "payments" & sucking up to manufacturers for freebies. It's a sickening sell out of a thread.

With regards to the Hashcoins fake stats & doctored screenshots (which they obviously are), they've publicly promised dogie some free hardware - so there's absolutely no way he's gonna risk losing that by telling the truth & down marking them accordingly, he'd rather try and argue with the likes of software devs, hardware devs, forum moderators & pretty much anyone else on the forum than do that - it's a joke.

Similar story goes for Bitmain. Bitmain sat back for over 3 weeks while their customers downloaded broken/untested S3 firmware (again) that either bricked or slowed down their miners by a massive amount. During that time they didn't respond to a single complaint, ignored requests to remove it from their site & still haven't released an apology to the 100's of customers who's miners they f*cked up - and it's still on their website for anyone to download! What does dogie do? He increases their ranking. Absolutely freaking hilarious    

Is it an honest review? - is it f*ck..
Does Bitmain pay him? - of course they do. Again, he's not going to risk that nice little pay-check by telling the truth - no way.

This is the only truly unbiased & independent news/review thread on the whole forum. You sing for no company & no man - you tell it how it is with quotes & links from forum members - huge respect to you & keep up the excellent work here.

These peeps made good!  I am 100% happy, my issues rectified and I have been "made whole" in EVERY way.  SALUTE!  

I do really like bitmain, they are one of the better asic manufacturers out there. That being said, their return/rma process and procedure is awful and it's nearly impossible to get support. I had a unit that showed up with a capacitor that was broken off, when I went back to them for a replacement, they told me to press hard on the chips. I even had pictures showing the damaged component on the board with big red arrows pointing at it.  I finally gave up after a month of emailing back and forth. So, I would forget about trying to get anything fixed or returned to them. Junk it and buy another and chalk it up to the cost of mining.

Sure.

Bicknellski,

What I'm looking at when dealing with a support team (be that from Dell, SP-tech, IBM, SAP, HP, BITMAIN) is for a generic procedure which can be recorded and it's results evaluated. The saying "we're learning from our mistakes" is more to the point than ever. Unfortunately you can't have production in numbers and no failures. Especially when the units you build rely on the performance of numerous vendors you can't actually control.

That being said, a good support team is respectful with the customer buying their products, follows rigid rules in solving issues (scripted questionnaires, recording results, opinions and product failures case by case, escalation when necessary) so that they improve their response time, do not argue and or embarrass the customer and builds a body of knowledge in the process to support their products. It might seem funny, but the rules are implemented mostly due to the fact that someone is interested to measure and improve their performance and professionalism as well as to cut the overall support costs, as much as possible.

I won't go through my history in dealing with the support teams from F500 companies, however recently, I finalized an RMA process with SP-Tech. Let me tell you that those people are really interested in learning what went wrong with the units they sold and why that happened, they try to establish failure patterns and everything gets recorded in their systems. They're courteous and serviceable even outside the business hours, even late at night (due to the time difference Israel / North America). If you have their support contacts (Mike & Sonya) in your skype client .. you can see they're taking turns and are available most of the day time. When you talk with them you can feel that they're proud of being there and their success is SPT's success.

Missing emails at support@ is not an big issue, mostly because of the sheer number of messages going in and out. Eventually you get your turn. No one said it's next day support. But they try. When I have something important to deal with, I learnt to be persistent and/or contact them through every public channel available (skype, email, forum, enlarged team). In the end, someone answers and puts me on the right track. Even then, they seem happy they could help and do not let me drop until I'm satisfied with their answers. There's no difference between their support quality and Dell support, provided by Unisys .. in either case, I'm not feeling sorry for myself when I try to speak with them because of a miner/server issue.

Till now we received enough returned Prismas to get a statistical conclusion.
We decide that the old Prisma design has some flaws in both firmware and hardware.
Therefore manually fixing them and shipping them back take too long and are
not good for both our customers and us.

So the customers can choose one in the two offerings below:

1. We buy back the Prismas at the original price the customers pay.
The customers only need to ship the controller and the hashing boards back.
The fans and heatsinks are not needed. Customers who already shipped them back
can also switch to this option.

2. We use revised version of Prismas based on our new power management chips
to replace old ones, instead of returning old designs or replacing. This version is very
stable and has no problem of hashrate loss/overheat/can't identify boards/etc.
The compensation method for mining time loss is the same as before.

We cover shipping fee of both, if you can provide the shipping label.

We are very sorry for all the problems brought with the old version Prisma. The revised Prisma with our
own power management chips is much more stable. So if you are still able to put some trust on it and
accept the waiting of compensation (it accumulates with each delayed date anyway), you can choose
the second.

Please email us to [email protected] with the following information and format:

* Personal info,shipping address,tel number
* Date of buying our Prisma
* Your previous individual/exclusive btc payment address
* Number of broken Prsima boards (have to be fit well with the number you shipped back)
* Date you received your miners,date of shipping back
* The picture of the shipping label with the shipping price on it
* Your btc receivable address. it will be best to be the one you paid to us before. If the btc
receiving address is different, please sign the message with your address used for payment if you could.

For customers who already shipped back, please mail to us again ([email protected]) about the choice
you want to take.

Phasebird will reply afterwards with the new shipping address within US and EU. It
allows quicker turn-around time.

You can count on that!


I really wish people would read what's going on before praising AM. Many people have had issues, then when we try to contact AM for a solution we get silence or a promise that isn't kept.

Recap on my situation. Prismas arrived Nov 6 and caught fire Nov 10th in 75f weather. I was instructed to return the damaged boards keeping the good ones and that a new prisma would be sent as compensation. The damaged board was sent back and cleared HK customs Nov 18th. Nov 24th I finally get a reply from AM regarding my inquiry to them receiving my defective unit, they asked for a tracking number then went silent. Several emails and PM's later and I get a reply on Nov 29th that replacement boards not a prisma were shipped to CrazyGuy. Replacement board arrives Dec 6th, many emails and PM's later and this thread is the first response I have seen regarding compensation.

Good customer service requires communication. I will work with people and understand when things need to change but it needs to be communicated. Promising one thing then going silent for days and weeks especially with time sensitive equipment like this is not good customer service.

We are glad to announce ASICMiner's 4th generation chip. From the physical testing data
of our verification sample, BE300S, the silicon results matches the simulation results faithfully,
and even outperforms our simulation in some cases. BE300S achieved the lowest energy
consumption per gigahash in existing market, getting the joule/gh ratio down below 0.2.

Furthermore, our string-based power solution eliminates almost all power losses and almost
all electric components on the board. Therefore on-wall power consumption would be very close
to (on-chip power/PSU efficiency), and the overall system cost is squeezed to its minimum.

Name: BE300S (Sample)

Technology: TSMC 28nm HPC

Package: FCLGA 5mm x 5mm

On chip efficiency (first board):
    3.0GH/s | 0.1872W/G
    4.8GH/s | 0.2275W/G
    5.2GH/s | 0.2469W/G

On board efficiency (average of 4 boards):
    2.8GH/s | 0.1961W/G
    3.2GH/s | 0.2026W/G
    3.6GH/s | 0.2095W/G
    4.0GH/s | 0.2145W/G
    4.8GH/s | 0.2204W/G
    5.2GH/s | 0.2257W/G
    5.6GH/s | 0.2314W/G
    6.4GH/s | 0.2363W/G
    6.8GH/s | 0.2439W/G
    7.2GH/s | 0.2495W/G

We are still testing more voltage-frequency combinations, as well as more chips.
But the test results are stable and solid so far.

After the thorough testing of single chip boards, we are going to test boards with chained chips.

Single chip board picture:


Testing going on:


More data and pictures are to be updated.

I'm still waiting for 51 boards from Technobit.  Anyone wanna buy them?  $100/ea. if you take the whole lot.  13.63 BTC  Please please please let me out of this bitcoin hell.

I stuck with Black Arrow and I can't get out either, still waiting...  

Getting Minersource the first test boards they were supposed to have seen the last week of July would have been a great PR stunt as well, but I guess by then that group run was already bought and paid for?

Hey marto, we're still willing to help out with the US-bound workload. Maybe communicating with us or minersource would do some good? Nobody's heard from you about that in a month.

My board broke and marto stopped replying

How do people get in touch with Marto?  I've sent him two PMs in the past week and nothing.  Still waiting about half a year for a project that was supposed to take two weeks,  and can't get a status update from him.

Waiting for 51 boards over here, any news?

Hi Marto


When i get my money back and you stop deleting my posts?

That would be a great service to the bitcoin community.  I think there are two major dynamic shifts that happened this year, and many who are new to bitcoin may not understand them.

The first is that many (not all, I'm sure) of the hardware producers are in fact self-equipping mining operations.  Their interest in customers, if it ever existed in the first place, is probably viewed today as little more than a source of interest free, off-books, financing.  In the limit, the real too-clever-by-half guys probably even imagine that they can pay those loans back with obsolete equipment they have depreciated from using it in their own mining.

Differentiation of the hardware companies along those lines would be very beneficial, and a source of how those preyed upon can seek redress would be even more important.

The second major dynamic, of course, is that self-mining is rapidly dying in the exponential growth of the hash power / difficulty.  Anyone with a static endowment of hash power in their basement is facing a productive half life measured in months if not weeks.

That wouldn't likely be a theme of what you're talking about, but anyone who read such a thread would, probably, figure out the common denominator:  guys who had to wait for their hardware had no return at all.  Unless totally blinded by greed, the extrapolation to "guys who would have gotten it right away would still have little return" would follow (unless lied to by the vendors in forecasts).

That's a question for ASICMiner.  They have posted some info regarding shipping delays etc... on their threads. I can tell you that once inventory arrives it's shipped out in the order of payments.
thanks

Question is this a Phasebird issue or a direct Asicminer FriedCat issue?

Are they not a different company and Phasebird and iAsicminer are distributors of Asicminer products?

----

How deep does the problem go?

I see that Canary in the Mine has few issue shipping units or am I mistaken?

After refusing the package, which should never have been sent to me, and contacting them several times I received the following template mail. Notice how they didn't even bother to remove the first line and fill in the _<..>_ blanks..   :



I've been very patient the first 6 months after ordering but my patience has turned into anger. All they have to do is send me a refund and it's finished. In the meantime I contacted 3 different consumer organizations and will continue to do everything until I get my $ back.

Technobit.

I still did not recieve an answer to my problem.
Send you an email a week ago, no reply.. !!

I still waiting for technobit to shipped 67 more boards to me.  I would really like to transfer ownership to someone else. I'm asking $12,000 for 67 HEX4M boards, that's 26,800GH. Or make an offer I can't refuse.  BTC preferred, your choice of escrow.  Thank you..

Has my order WDCXLFPXA been shipped yet? I placed this order for a HEX16E on the 4th of August, was told about the problems with it and it should be shipped at the end of September. Since then, nothing, not even an reply to my emails. My previous orders arrived ok so why not this one? I want my miner.

Marto any news when my 25 boards are gonna be shipped

I totally agree Blazedout419, and I do not participate in pre-orders. I have had great success with ASICMiner and Bitmain hardware in the past, both companies have been very straight forward with issuing refunds on delayed hardware, and coupons for loyal customers. The Prisma was not represented to be a pre-order however. The posted shipping date was October 8th, which was right around when we placed our order. The expectation being that this would be like my other purchases from ASICMiner, where the order is placed, and then shipped within the next few days.


However their ship date is now almost a month past, with only one official word from Phasebird, and it didn't articulate what sort of issue they had with the BE200s and their hashing board solution. We sent multiple e-mails to Phasebird when our order didn't ship, we got a re-negotiated ship date (the 15th) which slipped without response, and when the 27th came and went, we requested a status update again, and still no reply. So now I've made our latest inquiry to phasebird public, and subsequent correspondence will be handled directly with ASICMiner.

In the future, it seems that we will have to use escrow services even with previously reputable companies unless they actually have hardware that has already shipped. Batch #1 always gets burned, but for one of 2 ASIC manufacturers that I trust, this has been a terrible experience.

Got an update in regard to my fraud case i opened with the police, It's been passed now to thames valley police and things look like they are picking up.

04 November 2014

Dear Mr Kennerley

NFRC141000810656

I’m writing to inform you about the current position of your report.

Experts at the National Fraud Intelligence Bureau (NFIB) have reviewed the information and have found enough evidence for a possible police investigation. I am pleased to inform you your report has been sent to Thames Valley Police, who have recorded it under: • reference : awaiting local reference number allocation - in process

Thames Valley Police is responsible for any resulting investigation and for providing you with further updates to your report. Their contact details are details:

• Thames Valley Police by email at [email protected] or

• by phone 01865 841148

When you contact Thames Valley Police, please give them your reference number (above).

If you would like more information on how to protect yourself from fraud, there is information

on the Action Fraud website at or you can call them on 0300 123 2040.

Thank you again for taking the time to report and helping us to make the UK a safer place for you and others.

?

I fixed the image for you so that it'll load better.

Shitaki, on 03 Nov 2014 - 10:27 PM, said:
Are you saying that BOTH of your X-3 modules caught fire?

robotbtc said: Yes sir BOTH X-3 modules caught fire.

Keep up the nice work...this guide is pretty much spot on.

You should add more companies though...
Bit crane seems legit
Hashra does not seem legit