Dear Ltc.
finally a reply. Thank you.
Firstly I would like to know why u have never sent an email to let me know that you were blocking my account for further check ups and explain the casino procedure?
Surely transparency is what your casino strives for so my question is why u just block my account and did not even let me know?
It has been almost 3 weeks now that my account is close and u have never reply to one of my emails, i would also have a copy of all the ID transaction have made between all my 4 accounts.
Yes i did open 4 account but i never used them all together and u very know that as u can simply check as i did put the previous account in time out as your chat operator refused to closed my accounts and when i confronted him because of the danger of exploiting vulnerable players i was told ruthlessly to just don't play as the casino wont close your account. .. unless the player wins than for sure they close it!
The piece of screenshot was taken out of context as i was denied the closure of my account and if u were not happy with that complain you could have close my account or banned my Ip as you did once i have won lots of money, i guess it was convenient for you to have a player playing so much money not stop and losing constantly.
Perhaps you should offer a reality check time and re offer the time out break option which u have removed now but u did have it as all my account except the last one was put by me in time out as every time i was loosing constantly i took a break and never ever use more than one account once, you know that and imply otherwise will not change this as i have a prove of my time out requests and this was simply the reason why i open 4 accounts.
Also you are making a big deal that i have played the same and only slot for a very long time, and yes this is true and i have not read in your casino rules site it was forbidden,i always play the slot i like and the reality is very sad and simple i kept playing because i have lost well over 15k and you know it and i was trying to get some money back.
it's extremely sad that your casino did not raise a single issue till i was losing and making tons of deposit and without a piece of evidence i m treated like a criminal even tough the game provider run the checks already.
I have sent another email to the provider and i am curious to see what they have to say as i m so sure i have done nothing wrong and would be interesting to see what they say.
Btw i have not written all over the internet but only two forums and only because the management refuse to reply to one single email. i would have spare you that if u would have acted like other casinos which is with transparency.
Also since this is a public forum i would like you to email me all the transaction i have made in my accounts with the block chain Id since you have blocked my account .
Lat but not least i would like to know if you have a telegram account as i was contacted by a copper member privately and advised to contact @LtcCasinoSupport for help and i was asked for my Id and 5% fee upfront an the person in that chat said was the son of the casino owner. I have all the screenshots of this chat as the person was extremely rude and i would love to believe they are scammers and they are using the telegram i wrote, please check it out as someone in this forum sent me this telegram contact and i refuse to believe that is a genuine contact as i never heard of pay 5% fee prior to unblock my account, im happy to send you the whole chat as it was shocking.
Anyways if you could kindly give an ETA of when my money will be paid i would really appreciated.It has been almost 3 weeks now and i would like to know what other investigations u have to make as i did use only one slot and had the winning the week you close my account.
I am not tech savy but if anyone in this forum can advise how long a casino should take to verify if i have made or used a bug or a trick software? Unfortunately im too ignorant and if anyone could advise it would be immensely appreciated.
All am asking you is transparency as u sold your casino as the most fair casino in the web but so far in my experience you are anything but fair.
Hopefully you will deliver what your promise to players.
Best regards.
One last thing.
You have wrote : [/quote]
We allow VPN, multiple accounts and we will never ask for KYC. In this case multiple accounting is just an additional prove of possible cheating - OP played ONLY ONE slot for 16+ hours in a row and used several accounts playing same slot. read my reply on previous page pls, it will be clear for you.
Why u allowed multiple accounts ?
Why u have removed the time out options?
Would the bitcointalk community want a prove that my last 3 accounts where under time out and i couldn't access those account as need to take a break.
Would it be the case that you did offer initially a time out break to see like you cared about vulnerable players but allowing multiple account would allowed players to play again?
Let's be really honest here LTC casino, you can't make rules and play them against honest players because they won money as it was never an issue the opening of this accounts as it was never an issue i have played one slot only ( some players do have favorite slots and i did not find a single rule that i couldn't).
Also again i would love to repeat myself and i am not denying that i played a very long time with the same slot as i hopped and wanted to prove myself that i would have won eventually.
Perhaps you should add an option that after a while the player account gets a cool off time to protect them and also the casino in case they win a jackpot as in my eyes the main problem is to payout this big win, and it might not be big for you but is life changing for me especially all the money i have lost in your casino.
All i am asking is transparency as such behavior give crypto casinos a bad name and making assumptions without proving a tricked the system is playing wrong.
Why would i be so strong about this if i cheated, i am so confident u will never find a thing as i did not cheat i simply chased my loses and God made a miracle.
This means absolutely nothing. I always play only one/my favorite slot and sometimes even 30+h in a row.
Gamblers do that.. You are a casino.. If gamblers lose a lot of money in some slot they keep playing since eventually some bigger win should pop up..
Not so long ago another provider was exploited by cheaters, you may read here:
https://bitcointalksearch.org/topic/m.59245546Playing for 16 hours with not a second pause together with winning three jackpots is a bit suspecious.
But according to your FAQ, having multiple accounts is not against the rules of LTC Casino, correct?
Yes, that is correct. But please understand that we do not blame player in using multiple accounts. It is legal. We just find suspicious playing same slot from 4 different accounts at the same period of time and winning three jackpots in a row. That is the reason for investigation.
Is there absolutely no pause between those cycles of 1.000 autospins even by a few seconds? Let's say one autospin cycle ends at 17:05:44, does the next one begin exactly at that time or is there a few seconds difference between them. Can you provide proof of those claims by showing the betting history? 16 hours continued spinning without breaks and no pause between cycles sounds like an impossible task.
Yes, no pause between spins. That is why we suspect using software. I have sent the file with his gaming history to administration of Casino Guru website where OP initiated complaint. They investigate it too, you may check there.
I am curious why UK players can't play on LTC Casino because according to your rules, there shouldn't be such restrictions. Anyone that doesn't reside in a country where crypto is prohibited is allowed to play on LTC Casino.
UK players can play. Site is banned by UK but players may use VPN. We just have suspicions that player is from UK and played from UK by some reasons that I can not make public before we finish investigation. By the way, take a look at his language style. We do not care where is he from, but if he lies even in each small detail that makes some sence.
And ofcource it goes without saying that we will not hide any information after investigation will be finished, including official letters from the provider. Just give us some time to finish investigation.
Just for your information i live in the Uk since 2002, i am not from the Uk but i work and live here and that shouldn't be an issue since i have rights to live in this country or your casino discriminate legal immigrants?
I have absolutely not issue to prove my identity and i offer that already as it might stop your weird statements and assumptions.
Or are you telling only English people from Uk can play, am i missing something in here?
I have legal rights to live in the uk, or you think i travel to gamble in the Uk?? i am very confused by your statement.
it appears to me that you are moving from the main issue is to prove that i have cheated the game and in 3 weeks you haven't be able to prove it even after the game provider did the checks and you know why??
i did not cheated. You are making it sound so weird that a gambler players one slot only or plays for so many hours??
I have won a small jackpot when i first signed in few months ago and lost it all, an the last two to be honest i was amazed but htey were i think one day to another and yes it is true i played long hours. 16 hours straight? I don't think so but again i am not going to lie i play long hours hoping to win more with the max bet.
welcome to the gamblers world where we lose money but we live in hope to win.
Why don't you share the game history and the amount of money i have deposited in you site in two month that will make my case more credible and you assumptions less credible.
I do accept the investigation as i have nothing to hide but not slender. u can dig and dig but eventually u will have to come to terms i did not cheat and pay.
All i am asking this casino is to not invent stuff and please share what the game provider replied.
I have wrote to them also and hopefully they will reply soon.
Funnily enough the game provider replies to me but the managers of this casino never even bothered to send me an email to let me know they were doing an investigation they just blocked my account with my money and acknowledging me only because i made this issue public.
Most fair casino in the net...not.
[moderator's note: consecutive posts merged]