Got an update from MtGox in Japanese to Japanese customers via email yesterday.
(sorry it does not help at all the US or Europe-base account holders
)
Basically it says (--> my comments)
- they apologize sincerely for the delays
- there has been a tremendous increase recently of Japanese customers willing to open an account because bitcoin has been publicized a lot by Japanese media.
--> it s true that more and more media have talked about it very recently
- there has been a lot of withdrawal requests between 2013DEC21 and 2014JAN06.
--> that combined with the winter Japanese holidays (2013DEC28~2014JAN06) which are the longest of the year did not help them
- they are in the process of increasing their support staff
- For JPY withdrawals, they need more or less 2 weeks to process them
--> which is shorter than the 25 days estimate. (<-- this is probably a bit conservateur)
Besides, if you look at
https://support.mtgox.com/entries/21649594-Withdrawals-and-Deposits, you can see it s written ( Withdrawals
We are currently processing withdrawals requested 3 weeks ago. (08 January 2014)), meaning that they have a 3weeks backlog regarding JPY withdrawals.
3weeks is longer than their 2weeks need to process withdrawals.
Well, I think we just need to hope they will be able to increase their staff very quickly and become able to process much faster the withdrawals.