Special thread concerning bitmains coupons refunds discounts. June 2020 update - page 11.

wndsnb

hero member

Activity: 544

Merit: 589

Quote from: Biodom on November 20, 2019, 12:50:11 AM

I got a $682 January 31 coupon yesterday and I have email pertaining to this.
Today it is gone, replaced by a $314 one.
There is a low chance I would have used the 682, so no biggie, yet the fact that they did this is a bit strange.
Developing.

Same for me. Looks like they screwed up and wanted to issue a total of $682 worth of coupons for the S17 pro 50T spot order, not an additional $682. The new $314 coupon plus the $368 coupon they issued earlier equals $682.

Biodom

legendary

Activity: 3892

Merit: 4331

I got a $682 January 31 coupon yesterday and I have email pertaining to this.
Today it is gone, replaced by a $314 one.
There is a low chance I would have used the 682, so no biggie, yet the fact that they did this is a bit strange.
Developing.

philipma1957

legendary

Activity: 4256

Merit: 8551

'The right to privacy matters'

I got a 173.
I have to look it up.

maybe they drop the s17 pro a bit like 1399 take off 140 from this one and you have 1259 plus shipping and tax.

For now I need to wait.

I have

1x s17pro on its way
2x t17e on their way.
1 s17 controller.

I believe I will end up paying 700 trump tax on the gear above and 30 tax on the s17pro.

that is 730 tax.

edit so my 173 coupon is. 10% that expires in jan.31

anddddd to make things nuttier they cancelled my 856 coupon.

which is truly a wtf. moment in time.

should be fun to hear why they did this. it is late i dont want to say ~~fuck you fuck you fuck you die die die~~ in my next email. so i think 🤔 i will write a nice polite email asking what happened. after i drink my morning coffee ☕️.

prpz

member

Activity: 81

Merit: 43

Just got another 314 usd coupon with same terms 10% and expiry of Jan 31 2020

Biodom

legendary

Activity: 3892

Merit: 4331

One thing that does not make sense is getting a coupon (and only up to 10%) for a paypal order.
With paypal, they should just simply refund the difference OR allow coupon to be used in its entirety (like a credit) without regard to %%.
Maybe something is being lost in translation.

mikeywith

legendary

Activity: 2394

Merit: 6581

be constructive or S.T.F.U

Quote from: mgoz on November 19, 2019, 10:01:36 AM

Maybe they applied smaller credits to accounts directly or the only reason you received it was because your items already shipped? Coupons weren't supposed to be issued until after shipping.

That's a valid point, for a while I thought you solved the puzzle but then i remembered phill talking about credit from S9k orders, which to my knowledge have all been shipped long time ago, so phill should have been credited for the S9k price difference, but he mentioned that he got no credit what so ever, i am not sure what's the issue here to be honest, but I know that consistency might solve it, just keep bothering their support Grin

.

prpz

member

Activity: 81

Merit: 43

My order shipped and arrived last week for my Frist s17E upon it shipping I was told the same thing, I immediately replied to the mail provided my BTC address and requested refund. Got nothing so far follow up 3 x times not a response nothing been over a week now...

I was extremely nice and polite with my follow ups I will now send a new ticket every day with the same wording , still as polite as possible but I will send at least one a day going forward copy paste send.

mgoz

full member

Activity: 265

Merit: 232

Quote from: mikeywith on November 18, 2019, 06:20:58 PM

it's likely the employee who responded to your ticket/email does not know shit, I have never paid using paypal on Bitmain , they never asked me to, and I still got the credit after sending them an email.

It's at least two different Bitmain CSRs telling multiple people the same thing in regards to paying with PayPal and then requesting credit to be applied. Seems like that's their decided policy if your item hasn't shipped yet. I received the same exact e-mails you did. They said the credit was already on my account, but it showed nowhere on my account or after placing an order to apply it. When informing them this, they told me and others to pay with PayPal and then inform them of the order ID to have the credit applied, or you could wait until original order shipped and have them send refund in BTC.

Maybe they applied smaller credits to accounts directly or the only reason you received it was because your items already shipped? Coupons weren't supposed to be issued until after shipping. Majority of people asking haven't had their items ship yet and for those people they have been saying it's a hidden credit that you need to contact them to apply after paying with PayPal if you want to use it now.

I just checked my account, and there is still no credit showing and no coupons issued.

MoparMiningLLC

legendary

Activity: 2254

Merit: 2419

EIN: 82-3893490

I just wish they would reply to me - it has almost been a week since my first email and zero response.

favebook

sr. member

Activity: 604

Merit: 416

Not sure why pictures do not work but you can go to link. This is the email that I just got from Bitmain, explaining my 201$ and others as well.

https://imgur.com/G9X55fy

However, Bella from Bitmain is still forcing me to use my credit instead of refunding it and this is her latest response:

Quote

Hello Filip,

Thanks for your consultation!
now we have spot order of S17 Pro and T17, S9k, all have a good price.
if you want a new order to use the credit, will be better than refund because that refund process is a little long.
Please let us know if you have additional questions or concerns.

Best regards,
Bella
BITMAIN

I am still going forward with refund, even though I plan to reuse those funds. Mainly because they do not accept it for BTC orders, but as well as a matter of principle.

MoparMiningLLC

legendary

Activity: 2254

Merit: 2419

EIN: 82-3893490

Quote from: mikeywith on November 19, 2019, 01:21:14 AM

You shouldn't have used the coupon just to check your credit, but no worries, just send them a support ticket and say that you were not able to pay the order for whatever reason, they would very likely give re-issue the coupon.

Yea - I did put a ticket in already. I applied the coupon because if the credit was there I would have paid for the order - but I wonder, had I left the coupon off and the credit was there - but I let the order expire so I could reorder to use both the credit and coupon - would I have lost the credit on the expired order???

Bitmain is doing this all jacked up - they should simply issue refund via BTC or PayPal (if that is how the buyer made the purchase)

philipma1957

legendary

Activity: 4256

Merit: 8551

'The right to privacy matters'

They are shipping

2x T17E 9 days late

1x s17 pro on time

1 spare controller for s17 pro on time.

I simply won't order for months to come.

I don't understand their logic especially with paypal orders.

I have 9600 in paypal orders. six months to pay and six months to complain something is wrong.

Why treat me this way when I have leverage on all those paypal orders?

mikeywith

legendary

Activity: 2394

Merit: 6581

be constructive or S.T.F.U

Quote from: favebook on November 19, 2019, 03:35:10 AM

Well that is the whole point , in fact the only fair way of credit is either btc or paypal, even coupons must not be considered as credit because they never actually worth 100% of their value, at best case scenario you get only 70% of it's value if you manage to find a buyer, but still a coupon that applies on a single miner with no 10% restriction is somehow acceptable.

favebook

sr. member

Activity: 604

Merit: 416

Quote from: mikeywith on November 19, 2019, 01:21:14 AM

Guys you should not accept those 10% coupons, protest and keep sending them emails, that is a rip off , even if you get to make a large order and make use of 100% the coupon value it still does not make sense , you are very likely to save more money buying other coupons and applying them on each miner than getting a 10% or a 689$ on a 7000$ order.

Look, I'll gladly accept free coupons as long as they fully refund my credits or accept it on BTC order. Otherwise I will keep opening tickets.

mikeywith

legendary

Activity: 2394

Merit: 6581

be constructive or S.T.F.U

Quote from: MoparMiningLLC on November 19, 2019, 12:15:55 AM

You shouldn't have used the coupon just to check your credit, but no worries, just send them a support ticket and say that you were not able to pay the order for whatever reason, they would very likely give re-issue the coupon.

Guys you should not accept those 10% coupons, protest and keep sending them emails, that is a rip off , even if you get to make a large order and make use of 100% the coupon value it still does not make sense , you are very likely to save more money buying other coupons and applying them on each miner than getting a 10% or a 689$ on a 7000$ order.

MoparMiningLLC

legendary

Activity: 2254

Merit: 2419

EIN: 82-3893490

Quote from: MoparMiningLLC on November 18, 2019, 01:38:22 PM

I have now sent 3 emails after receiving their initial email about the price differences and that we would receive refunds/credits and I have gotten zero responses. Today I opened a support ticket on Bitmain's site - not sure if that will get me any answers faster.

I want to order a T17e with the credit or get the refund so I can order, I have enough coming back that with the $150 coupon I have that I would only be out of pocket for around $200 and shipping.

I tried to place an order to see if I would see the credit at payout, and I got the following message:

Quote

The product in your cart will be shipped out from China and an additional 25% import duty will be charged by US customs, please kindly confirm before submitting your orders.

and like Phil above, I did not see it on the payment screen, so I will be letting this order expire.

well holy hell... when the order expired, it also expired the coupon I attached to it.... It says I "used" the coupon. I went thru the process to order to see if my credit would also be applied, since it was not, I thought to let it expire.... I did not think that would lose the coupon too. shit...

prpz

member

Activity: 81

Merit: 43

I tried it doesn't seem to work
I guess you cannot stack coupons
damnit I would be so down for this
unless it has to be same coupon same value? if thats the case maybe we can still pull this off I have a couple other people that I know got this
we might be able to trade 689s for 682s might be some leg work and testing required

if you wanna trade your 689 for my 682 it would give me 2 689 to test with or I can send you mine and you can see if they discount more than 689
just need to add 4 x s17pros to cart and see if it stacks

philipma1957

legendary

Activity: 4256

Merit: 8551

'The right to privacy matters'

i see what you are attempting to do. it is difficult to know if it works.

my thoughts are wait a bit. and hope for a price drop in s17pro.

if i can get four for 1200 that would be 4800. use the 475 coupon they drop to 4325.

as 10% of 4800 is 480 killing off the 475 coupon. then stack my 689 which would give me 480

dropping to 3845.

then use your two 682 689 both drop to 480 so 960 off 3845- 960 = 2885 four units.

my logic is they will cap the number of coupons to the number of units ordered.

so four units gets you four coupons.

waiting is the move as we are usa based. and an order of 4x1200 in dec may have a better chance on the trump tax.

i think that using 2x t17s and 2x 201 coupons would be a cheap way to test.

since you could kill the second 201 coupon.
i am tired i will think about this while I sleep 💤 💤 .

prpz

member

Activity: 81

Merit: 43

Also would this work

4xs17pro 6400 - 10 x 680 coupons = 0 pay only shipping for 4 miners?

if so maybe we can pick up a couple more coupons off somebody and combine our coupons for that order

if this info is correct and can be verified?

In theory then would you trade your 855 475 689 plus 130 for shipping for a s17 pro? say you got 640 640 and 475 you are good on your end
I would also do the same with my coupons 682 689 201 to offset the 200 coupon 640 + 640 + 201 1480 plus 120to offset that 200 coupon plus shipping

we then need essentially two more people with 3 coupons of approx 1600 value to full that 6400 order
it shouldn't cost anyone more than 350usd for a s17pro shipped

philipma1957

legendary

Activity: 4256

Merit: 8551

'The right to privacy matters'

no. but i suspect the 855 was given for my late order 2x t17e

the 475 maybe for the 1999 s17 pro that i purchased.

since the s17 pro dropped to 1599.

and that would leave me a mystery 689 coupon which would most likely be for the s9k units i ordered.

i also got a mystery 375 coupon a while back so all in all they may have issued enough coupons.

but i will not be able to buy anything with these. since they are only going to give me 10% of the s17 pro.

i will get 159.90 off a s17 pro. which is about a push for shipping.

i dont think i want the s17 pro at. 1599 net. plus taxes.

i certainly wont order new gear until they ship my late.

t17e units. should have shipped nov 1-10

my still on time

s17 pro shipping due in a day or two
t17. due to ship in dec
t17+. due to ship in dec

bitmain can be clever but if gear prices drop again in a week or two. i would be clever to wait to order again.

Topic: Special thread concerning bitmains coupons refunds discounts. June 2020 update - page 11. (Read 4283 times)