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Topic: Special thread concerning bitmains coupons refunds discounts. June 2020 update - page 15. (Read 4301 times)

legendary
Activity: 4326
Merit: 8950
'The right to privacy matters'
Nov 8, 00:19 CST
...
 

please follow up it is a lot of btc. over $800 worth.

did you pay for the order in btc?

my s9k order was paid with btc and they promised me btc.

i will follow up every monday with an email until it is handled.

I will  then follow up on my large,credit,for,865 on my t17e gear.
member
Activity: 81
Merit: 43
Nov 8, 00:19 CST

Quote from: prpz
Hello I am looking to follow up with my order
Order ID 0012019090901335 Date:   2019-09-09 19:06:15
Nov 1-10 shipping it is nov 7 today and tomorrow is 8, I was hoping to see my order shipped as I placed it within 6 minutes of the item going on pre sale, can you please let me know if there are delays or when I can expect my product as tomorrow is last day for nov 1-10
Second I should be getting 864 credit with no restriction according to your web store statement please see below from your website
I would like my credit and I want to make another order as soon as I get it

Quote from: Bitmain
Hello xxxx,

Thanks for your consultation!

Your order is ready for shipment and will be shipped out soon. You can choose to refund after your order is shipped out.

Please let us know if you have additional questions or concerns.

Best regards,
Carol
​BITMAIN

Quote from: prpz
Hi Carol

My order shipped out yesterday how do I choose to refund or credit ?

two days later I sent this another follow up

Quote from: prpz
In regards to order Order ID 0012019090901335
It has been shipped out 3 days ago and the price difference according to your chart is 853 USD that was emailed to me.
as per our convo I would like to choose refund so I can combine it with other funds and use a coupon of 368 USD I have to make another order
If you can please refund the amount to my bitcoin wallet address "gave refund btc address"
Please let me know when it has been processed and if you require any further information from me

two days ago no further contact been about 48hrs no refund received yet or follow up.
full member
Activity: 416
Merit: 125
I will just add this here as some people will not see it in the thread I posted previously...

Thank you. I am hoping for a few more posters so we can have reference. We can send info from here in an email to bitmain for case support. Ps sent you some merit.
sr. member
Activity: 604
Merit: 416
I will just add this here as some people will not see it in the thread I posted previously:

Just some notes about these "Credit" as they call it in Bitmain:

Quote from: Carol
In addition, now you have credit of 853USD, you can choose to use it in your new orders or refund. If you choose refund, you need to provide a valid BTC wallet address, thanks.

- Carol

Quote from: Bella
Customer cannot see credit, but can ask us to move your credit to new order.
Please note new order should be with USD/Paypal payment method.

- Bella

Since those are the conditions of using it. I am going to refund it and we will see how that whole process goes.
Figured, some might find this info useful.
sr. member
Activity: 355
Merit: 276
switched pc's on my alt account here is the actual order in question.

Quote
Sale Order Details
Order ID: 00120190######  2019-08-08 20:49:34
Shipped Commercial Invoice
Shipment Info
Tracking number 5########
Shipping company DHL
Shipping time  2019-09-20 15:43:07
Product  Antminer S9k-13.5TH/s
Quantity 2
Recipient Info
Shipping Address
Recipient: Philip A######
Telephone: +1-### ### ####
Address: ## ##### ###### ## , H##### , New Jersey ,
United States , 0####

Billing Address
Recipient: Philip A######
Telephone: +1-### ### ####
Address: ## ##### ###### ## , H#####l , New Jersey ,
United States , 0####

Payment Details
Total order amount: $684.91 Payment method: BTC
Amount received: $798.91
Payment date: 2019-08-08 21:39:22
Exchange rate: 1 BTC=11897.03 USD

Payment by BTC:$798.91

Order Details
Commodity Price Quantity Total Price
Antminer S9k-13.5TH/s
Shipping date: 20-30, Sep.
2019
$253.00 2 $506.00
Product Amount: $506.00
Shipping Cost: $178.91
Total Amount: $684.91

Exchange Rate
1 BTC = 8633.50 USD
1 LTC = 59.07 USD
1 BCH = 275.61 USD
1 USD = 7.0204 CNY
Follow Us
HOTLINE +65-3138-9024
SUPPORT.BITMAIN.COM
Copyright ©2019 Bitmain.com. All Rights Reserved.
Important Note
Customs duties and taxes will be at the responsibility of our customers. Should the shipment not cleared out of customs
successfully, Bitmain will not be responsible to offer any form of compensation.



btc.viabtc.com:3333
I bolded the prices which are
$ 798.91
$ 684.91

This is 114 usd in btc   now when I paid  BTC  was 11897  and BTC is Now 8633.    So I am not sure how they will refund my BTC  the important thing is that they are consistent with us all.

if I get 114/11897 = 0.0095822 btc or if I get 114/8633 = 0.013205 btc is not very important to me.  But that they apply this consistently does matter.

This is one of my orders due a refund it has shipoped and has been delivered so my refund is due now.

I urge anyone that place an order From july on to look at it and determine if they are due a refund or a coupon. If you do not know then ask here.

I went back and checked all orders in 2019

a feb order 0 issues
a july order 0 issues
the august 8 delivered on sept 20 is the one above and I am due $114 in btc
the oct order for a s17 I got a coupon I am squared away
the oct order for a s17 pro I got a coupon I am squared away

the nov order for a s17 pro not sure if I will get a future coupon they did drop price from 1999 to 1599 within 10 day period I may get a coupon.

The orders above have all been shipped.
the order below are not shipped
the nov order for a s17 pro made today not sure if I will get a coupon  due to ship in under 7 days
the oct order for t17+ ships in dec not sure of coupons or refunds.
the oct order for a t17 ships in dec not sure of coupons or refunds

the sept order for 2 t17e's I am due a paypal refund of 864   this gear should be here in NJ it is yet to ship I suspect they are not interested in shipping it asap as it is due a refund to paypal of 864.

So as you can see o  rders for 10 pieces of gear are causing  me a lot of paper work.

It looks like 114+ 865 = 979 in refunds are at stake and a 400 dollar coupon for the s17 pro that arrives today.
along with 2 possible coupons for the december gear.

philipma1957New.t17e1   nickstevep20191106.t17e1   PhilSkySteve.t17e1
legendary
Activity: 4326
Merit: 8950
'The right to privacy matters'
spacer.


feel free to post questions and comments.

if you post order info or email info please redact your name etc.
legendary
Activity: 4326
Merit: 8950
'The right to privacy matters'
Quote
Re: [Bitmain]

Re: my credit for order number
Nov 13 at 11:05 PM

PHILIP A######
To: Bitmain
Cc: Philip A######

On Wednesday, November 13, 2019, 10:55:16 PM EST, Carol (Bitmain) wrote:

My reply > My BTC address is :

146UJM5kgzLVUV23CXCf33KQKHckoX1gx3

https : // www . blockchain . com/en/btc/address/146UJM5kgzLVUV23CXCf33KQKHckoX1gx3

Please send 114 usd in btc to that address.

Thank you,

Philip A######

aka philipma1957 of bitcointalk.org

##- Please type your reply above this line -##

Your request (#5#####) has been updated. To add additional comments, reply to this email or click the link below:
https : // support . bitmain . com/hc/requests/5#####

Carol (Bitmain)
Nov 14, 11:55 CST

Hello philipma1957,

Thanks for your consultation!

Yes, there is credit of 114USD in your order ID 00120190########.
According to our policy, the refund should be processed via BTC since you paid the order via BTC.
Please kindly provide a valid BTC wallet address used for refund and 114USD will be transferred to BTC according to the real time excahnge rate when our finance team doing the refund.

Please let us know if you have additional questions or concerns.

Best regards,
Carol
​BITMAIN

We appreciate your feedback: https : // www . surveymonkey . com/r/bitmainsurvey
Kindly beware of phishing scams and always verify the domain name. Product sales and payments are handled exclusively via our official website (www.bitmain.com). Bitmain does not solicit payments via any other websites or channels. Please see blog. bitmain . com/en/tag/scam.
** "Solved" means we replied - we may still be working on your issue.

The letter above and replies are in reference to a pair of sk9's ordered back in August. I am due a $114 refund in btc
This is the order in question it is shipped note  the rectangles one is shipped one is view

legendary
Activity: 4326
Merit: 8950
'The right to privacy matters'
Note this is about June 2020 bitmain delays

https://bitcointalksearch.org/topic/some-very-bad-news-on-s19-shipments-5257088






Note : due to the current issues with bitmain deliveries I am unlocking this thread. Maybe it will help people with the June 2020 delays.











I have permission to do the thread here vs service discussion.

Bitmain has created a complex set of rules for credit,coupons and refunds.

Many of us don't know or understand how to get proper refunds ,discounts ,credits.

so i will try to run a thread covering these issues.

i will self mod.

i will allow comments you can post screen shots of redacted orders emails etc.


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