Special thread concerning bitmains coupons refunds discounts. June 2020 update - page 14.

prpz

member

Activity: 81

Merit: 43

Quote from: Biodom on November 15, 2019, 03:54:14 PM

One tip (I got burned on this-mostly my fault to trust too much):

Ignore the total number of $ savings possible that Bitmain put on each miner's page, it is inaccurate (at the moment).
Instead, simply amplify the current listed price by 0.3-this is the max $ number of coupons that you can use.
I believed the posted max coupon value, so chose a wrong coupon (got dinged by $20-40, not a biggie).
Getting the exact coupon $$ right would allow you to do the optimal "combo of coupons" to use.
Also, always start with large coupons where they are applicable.

PS i hope everyone knows that you can use multiple coupons now as long as they are of the same category (like "order" coupons).

Nope, merit sent kind sir

what happens if I use 2x 368 usd on a 1599? do I get 480 usd off?

Quote from: philipma1957 on November 14, 2019, 08:39:27 PM

and you have a difference in price and an email amswer that they owe you btc correct?

my status on my one support ticket is an answered email says i should be able to get a 114 usd refund paid to my btc account.

Did you ever get that credit?
Would love to hear if anyone actually got it ?

Biodom

legendary

Activity: 3892

Merit: 4331

One tip (I got burned on this-mostly my fault to trust too much):

Ignore the total number of $ savings possible that Bitmain put on each miner's page, it is inaccurate (at the moment).
Instead, simply amplify the current listed price by 0.3-this is the max $ number of coupons that you can use.
I believed the posted max coupon value, so chose a wrong coupon (got dinged by $20-40, not a biggie).
Getting the exact coupon $$ right would allow you to do the optimal "combo of coupons" to use.
Also, always start with large coupons where they are applicable.

PS i hope everyone knows that you can use multiple coupons now as long as they are of the same category (like "order" coupons).

prpz

member

Activity: 81

Merit: 43

That is on the coupon itself under your account under more info or coupon details
Either 11th or 12th point whatever the last one is I believe maybe wrong but I think I seen it there

The invoice they give you also has new and old price so there is a track record at least mine did once it shipped

Here is from the order shipped email direct copy paste

Quote

Payment Details

Pay:   $2067.87
Pay Confirm:   $2920.87
Date:   2019-09-09 20:02:29

philipma1957

legendary

Activity: 4256

Merit: 8551

'The right to privacy matters'

Quote from: mgoz on November 15, 2019, 02:07:18 PM

They updated my invoice to show price from November 8 price update email. No coupon still. Seems they are ignoring original information that stated coupons would be based on price within 10 days after shipping as pricing has already changed again since their November 8 email.

This is why I am advising everyone to screen shot all orders not yet shipped and keep for a reference,

Somewhere someplace I read a we ( bitmain) reserve the right to change terms of any and all coupons. I am looking for it.

BTW my 2x t17e are now 5 days past shipping date.

mgoz

full member

Activity: 265

Merit: 232

They updated my invoice to show price from November 8 price update email. No coupon still. Seems they are ignoring original information that stated coupons would be based on price within 10 days after shipping as pricing has already changed again since their November 8 email.

philipma1957

legendary

Activity: 4256

Merit: 8551

'The right to privacy matters'

Quote from: prpz on November 14, 2019, 08:53:25 PM

I sent them the difference in price as soon as order shipped according to the chart they sent me to figure out how much I am owed for my own reference as I asked for reference so I can keep track of all my orders
Then they said you are owed according to chart in credit or refund if you want refund we need bitcoin addrss
Then I sent my bitcoin address and asked to refund the amount politely and to confirm once it’s processed
It’s been crickets since then 2.5 days to be exact

Basically I been in contact since nov 7th this is the summary of the convos

I emailed and asked about status of my order and inquiried about coupon /refund /credit
Replied to me with a chart and saying when the order ships I can get refund or credit according to chart
Emailed them back said it shipped in the meantime before they answered and asked how can I get credit or refund
Replied credit can be applied towards new purchase with PayPal or if I choose refund to provide bitcoin address
Emailed them back saying I choose refund and I’ll combine it with my coupons and other funds to place another order
Waited two days emailed them again saying please refund order # according to chart provided by them I am owed 853$ and if they could please refund as offered and gave my bitcoin address and asked for a follow up or confirmation once processed
Been 2.5 days without any communication
Will probably follow up tomorrow just gotta figure out how to get a reply and move the ball forward
Have 2 more s17e due to ship out with credits of 800 and 750 usd

Good follow up every third day or so. As always be polite and professional. Refer to this thread as I think if they see multiple people here it is a good incentive for them to fix issues.

prpz

member

Activity: 81

Merit: 43

I sent them the difference in price as soon as order shipped according to the chart they sent me to figure out how much I am owed for my own reference as I asked for reference so I can keep track of all my orders
Then they said you are owed according to chart in credit or refund if you want refund we need bitcoin addrss
Then I sent my bitcoin address and asked to refund the amount politely and to confirm once it’s processed
It’s been crickets since then 2.5 days to be exact

Basically I been in contact since nov 7th this is the summary of the convos

I emailed and asked about status of my order and inquiried about coupon /refund /credit
Replied to me with a chart and saying when the order ships I can get refund or credit according to chart
Emailed them back said it shipped in the meantime before they answered and asked how can I get credit or refund
Replied credit can be applied towards new purchase with PayPal or if I choose refund to provide bitcoin address
Emailed them back saying I choose refund and I’ll combine it with my coupons and other funds to place another order
Waited two days emailed them again saying please refund order # according to chart provided by them I am owed 853$ and if they could please refund as offered and gave my bitcoin address and asked for a follow up or confirmation once processed
Been 2.5 days without any communication
Will probably follow up tomorrow just gotta figure out how to get a reply and move the ball forward
Have 2 more s17e due to ship out with credits of 800 and 750 usd

philipma1957

legendary

Activity: 4256

Merit: 8551

'The right to privacy matters'

Quote from: prpz on November 14, 2019, 08:32:38 PM

My order already shipped and arrived today still nada

and you have a difference in price and an email amswer that they owe you btc correct?

my status on my one support ticket is an answered email says i should be able to get a 114 usd refund paid to my btc account.

prpz

member

Activity: 81

Merit: 43

Quote from: philipma1957 on November 14, 2019, 08:16:50 PM

i was thinking your order that is waiting to ship. should get screen shotted.

i posted the s9k order as it is established that they owe me.

i redacted it somewhat.

i have t17e order and they say there is a 865 difference in price it is past due on shipping. i have screen shot and pdf of it for records.

i did all this becasue a fourm member said his order was moved a month later.

i became concerned bitmain would delay the t17e order to delay paying out refunds.

i would take more gear ie a credit vs a refund.

My order already shipped and arrived today still nada

philipma1957

legendary

Activity: 4256

Merit: 8551

'The right to privacy matters'

i was thinking your order that is waiting to ship. should get screen shotted.

i posted the s9k order as it is established that they owe me.

i redacted it somewhat.

i have t17e order and they say there is a 865 difference in price it is past due on shipping. i have screen shot and pdf of it for records.

i did all this becasue a fourm member said his order was moved a month later.

i became concerned bitmain would delay the t17e order to delay paying out refunds.

i would take more gear ie a credit vs a refund.

favebook

sr. member

Activity: 604

Merit: 416

Quote from: ?? on ??

In case it is altered having an image would be helpful. I fixed your img link

I do not think you fixed it... Wink

(FORUM: disabled on this page for security.)

Quote from: ?? on ??

In case it is altered having an image would be helpful. I fixed your img link

It's hardly possible that it can be altered as they sent same mail to everyone about price changes

philipma1957

legendary

Activity: 4256

Merit: 8551

'The right to privacy matters'

Quote from: PopoJeff on November 14, 2019, 07:43:10 PM

Pure speculation here, but.... I would imagine the exact amount of refund or credit will not be calculated until your order actually ships. In the event of price fluctuation between now and ship date, I think they'd use the ship date as the cutoff point and determine actual sales price on that date.

So, I'm not expecting to do any hard set calculations until I see the item ship.

yep this is why I am working on my sept 20th delivery

I had deliveries on

11-14 it may be able to get a coupon but not a credit (not sure) since it is currently the lowest price.
11-08 it also may be able to get a coupon but not a credit I think the coupon would be 400
10-08 it did get a coupon generated for 368
10-08 it did get a coupon generated for 683
08-08 it owes me a 114 btc refund. ------- I am fighting for this.

I am waiting on a late order the t17e order would give me 865 credit-refund it should have shipped on the 10th.

I suspect a lot were ordered and bitmain may be delaying them or I am just paranoid.

PopoJeff

full member

Activity: 414

Merit: 182

Pure speculation here, but.... I would imagine the exact amount of refund or credit will not be calculated until your order actually ships. In the event of price fluctuation between now and ship date, I think they'd use the ship date as the cutoff point and determine actual sales price on that date.

So, I'm not expecting to do any hard set calculations until I see the item ship.

favebook

sr. member

Activity: 604

Merit: 416

Quote from: ?? on ??

I also have all my emails of what I paid from bitmain webmaster
But this was sent to me as well for reference it was a chart but I can't import it here properly it shows the prices and adjustments
its hard to read but all info should be there for post Nov 1 order I also have one for Pre nov orders If someone is more skilled msg me your email ill forward the mails with nice charts

-snip-

Please edit that post, it's pain to watch it...

Here is the image of that I also posted in other thread:

Quote from: favebook on November 08, 2019, 06:29:46 AM

This is a mail I just got from Bitmain. However, even though I ordered one S17e (shipping between 1-10 November). I haven't got any coupons or credit on website, nor has it been shipped yet even though it is Friday (8th November).

https://imgur.com/a/lpQ5vL0

Quote from: philipma1957 on November 14, 2019, 07:01:12 PM

At prpz and favebook you both should be able to access your shipped sales records please screen shot them for info. they should show the difference between what you paid and how you paid and what they say it was worth when it arrived.

I know what the difference is. I already accessed it. Do you need a screenshot or?

philipma1957

legendary

Activity: 4256

Merit: 8551

'The right to privacy matters'

I will look for the chart it applies to coupons not credits/refunds

Coupons max at 30% of item price.

i.e. if you have a large 683 coupon

1000 dollar item uses 300 of the coupon and kills off the rest of the coupon.
1500 dollar item uses 450 of the coupon and kills off the rest of the coupon

this is the credit order look at red boxes I am owed 114. I could apply it as cash to a future order. I could get a refund in BTC
I asked for this a btc refund.

It is different then a coupon as it is fully applied to a future order or fully refunded in this case btc.

So if this was for 20 s9k units not 2

I would get 20 x 57 = 1140 either as a refund in btc or as a future credit off an order.

so a 1599 s17 pro would be

1599-1140 = 459 + shipping and tax much better then a coupon.

prpz

member

Activity: 81

Merit: 43

Quote from: Biodom on November 14, 2019, 06:58:20 PM

This stuff is super confusing.

My invoices were adjusted, but I am still waiting on shipment.
If i want refund (don't care about coupons at the moment since I got a few already), then do I request it (refund) BEFORE shipping or after?
I am afraid that after, they would just give me some coupons.

BTW, what's a "credit" and how you apply "credit" to order if you want to.

I been looking at that to, so apparently its after your order ships
I was told this and another member as well however we have one person who was told you don't have to wait for the order to ship
Credit is something you can't see on your account and apparently you order with PayPal and pay and let them know they refund you the credit amount via PayPal
How this works and if it actually works I cannot confirm we are still in early stages and there is no clear picture as of yet so we are all comparing what is said and who gets what actually

Subscribed

Quote from: philipma1957 on November 14, 2019, 07:01:12 PM

[...]

I also have all my emails of what I paid from bitmain webmaster
But this was sent to me as well for reference it was a chart but I can't import it here properly it shows the prices and adjustments
its hard to read but all info should be there for post Nov 1 order I also have one for Pre nov orders If someone is more skilled msg me your email ill forward the mails with nice charts

Nov 8, 2019, 5:06 AM I got this

Code:

Product Series
Version
Estimated Shipping Time
Hashrate/T
Original Price
Updated Price
S17 Series
(S17, S17 Pro, S17e, S17+)
Antminer S17
2019-12-11 to 2019-12-20
53
2107
1439
Antminer S17
2019-12-21 to 2019-12-31
53
2107
1399
Antminer S17
2019-12-21 to 2019-12-31
50
2969
1571
Antminer S17 Pro
2019-11-01 to 2019-11-10
50
1960
1760
Antminer S17+
2019-12-01 to 2019-12-10
73
2833
2037
Antminer S17+
2019-12-21 to 2019-12-31
73
2833
1927
Antminer S17+
2019-12-11 to 2019-12-20
73
2833
1982
Antminer S17e
2019-11-01 to 2019-11-10
64
2784
1931
Antminer S17e
2019-11-21 to 2019-11-30
64
2593
1834
Antminer S17e
2019-12-11 to 2019-12-20
64
2544
1738
Antminer S17e
2019-11-11 to 2019-11-20
64
2683
1883
Antminer S17e
2019-12-21 to 2019-12-31
64
2083
1689
Antminer S17e
2020-01-01 to 2020-01-31
64
2003
1730
T17 Series
(T17, T17e, T17+)
Antminer T17
2019-11-01 to 2019-11-10
38
1194
884
Antminer T17
2019-11-11 to 2019-11-20
42
1266
950
Antminer T17
2019-11-11 to 2019-11-20
38
1145
860
Antminer T17
2019-11-21 to 2019-11-30
40
1154
880
Antminer T17
2019-11-21 to 2019-11-30
38
1145
836
Antminer T17
2019-12-01 to 2019-12-10
38
1096
812
Antminer T17
2019-12-11 to 2019-12-20
40
1026
830
Antminer T17
2019-12-21 to 2019-12-31
38
1855
764
Antminer T17
2020-01-01 to 2020-01-31
40
951
805
Antminer T17e
2019-12-21 to 2019-12-31
53
1260
1066
Antminer T17+
2019-12-21 to 2019-12-31
64
1522
1287
Antminer T17+
2019-12-01 to 2019-12-10
64
1802
1368
Antminer T17+
2019-12-11 to 2019-12-20
64
1602
1327
Antminer T17e
2019-11-01 to 2019-11-10
53
1665
1233
Antminer T17e
2019-11-11 to 2019-11-20
53
1597
1199
Antminer T17e
2019-11-21 to 2019-11-30
53
1529
1166
Antminer T17e
2019-12-01 to 2019-12-10
53
1529
1133
Antminer T17e
2019-12-11 to 2019-12-20
53
1427
1099
Antminer T17
Shipping in 7 working days after fully paid
40
1252
1031

philipma1957

legendary

Activity: 4256

Merit: 8551

'The right to privacy matters'

At prpz and favebook you both should be able to access your shipped sales records please screen shot them for info. they should show the difference between what you paid and how you paid and what they say it was worth when it arrived.

For the record I ordered another s17 pro today.

I have multiple orders arriving from now until Jan 1.

At Biodom.. Go to the unshipped order and screenshot it for your records.

I will post a screen shot of the s9k order in a few minutes.

A credit is not a coupon it is the full amount owed on an order

see the order that has arrived in house it has a red box on view

Biodom

legendary

Activity: 3892

Merit: 4331

This stuff is super confusing.

My invoices were adjusted, but I am still waiting on shipment.
If i want refund (don't care about coupons at the moment since I got a few already), then do I request it (refund) BEFORE shipping or after?
I am afraid that after, they would just give me some coupons.

BTW, what's a "credit" and how you apply "credit" to order if you want to.

prpz

member

Activity: 81

Merit: 43

Quote from: philipma1957 on November 14, 2019, 05:43:30 PM

please follow up it is a lot of btc. over $800 worth.

did you pay for the order in btc?

my s9k order was paid with btc and they promised me btc.

i will follow up every monday with an email until it is handled.

I will then follow up on my large,credit,for,865 on my t17e gear.

Yes I ordered 3 S17E
one from each batch so it is 850+ 800+ and 750+ USD on all three combined
I am hoping to at least get one refund

favebook

sr. member

Activity: 604

Merit: 416

Quote from: Philipma1957cellphone on November 14, 2019, 03:06:43 PM

Thank you. I am hoping for a few more posters so we can have reference. We can send info from here in an email to bitmain for case support. Ps sent you some merit.

Appreciated!

Quote from: prpz on November 14, 2019, 03:29:18 PM

two days ago no further contact been about 48hrs no refund received yet or follow up

Same here. It's been over 36 hours since I requested refund. However, there have been 2 full working days in China since then and I expect them to answer during the next 12 hours or I will contact them again.

Topic: Special thread concerning bitmains coupons refunds discounts. June 2020 update - page 14. (Read 4287 times)