Please answer for ticket (52526) and (52877).
replied
Topic: Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money - page 57. (Read 69519 times)
February 06, 2017, 01:10:17 PM
replied
February 05, 2017, 12:01:18 PM
Please answer for ticket (52526) and (52877).
January 31, 2017, 03:31:15 PM
I tried to use your service to send BTC from my wirex account to my external wallet and i have $91.61 as shown in the screenshot:
http://image.prntscr.com/image/4ce57b33a79845bdb54e6da733ca0fd1.png
but i got this email :
http://image.prntscr.com/image/72011bd6e9d14b848dd1d13f9c1df89a.png
Everytime i try to send it, What is hell is that?
http://image.prntscr.com/image/4ce57b33a79845bdb54e6da733ca0fd1.png
but i got this email :
http://image.prntscr.com/image/72011bd6e9d14b848dd1d13f9c1df89a.png
Everytime i try to send it, What is hell is that?
Hello Amon. For this issue you need to write to to [email protected]. If you already wrote to support, please give me your support ticket number, and I might be able to speed thing up a bit
It is solved and I could send the btc out of my account but i am not sure why that happened.
January 31, 2017, 02:33:25 PM
I tried to use your service to send BTC from my wirex account to my external wallet and i have $91.61 as shown in the screenshot:
http://image.prntscr.com/image/4ce57b33a79845bdb54e6da733ca0fd1.png
but i got this email :
http://image.prntscr.com/image/72011bd6e9d14b848dd1d13f9c1df89a.png
Everytime i try to send it, What is hell is that?
http://image.prntscr.com/image/4ce57b33a79845bdb54e6da733ca0fd1.png
but i got this email :
http://image.prntscr.com/image/72011bd6e9d14b848dd1d13f9c1df89a.png
Everytime i try to send it, What is hell is that?
Hello Amon. For this issue you need to write to to [email protected]. If you already wrote to support, please give me your support ticket number, and I might be able to speed thing up a bit
January 31, 2017, 01:42:53 PM
I tried to use your service to send BTC from my wirex account to my external wallet and i have $91.61 as shown in the screenshot:
http://image.prntscr.com/image/4ce57b33a79845bdb54e6da733ca0fd1.png
but i got this email :
http://image.prntscr.com/image/72011bd6e9d14b848dd1d13f9c1df89a.png
Everytime i try to send it, What is hell is that?
http://image.prntscr.com/image/4ce57b33a79845bdb54e6da733ca0fd1.png
but i got this email :
http://image.prntscr.com/image/72011bd6e9d14b848dd1d13f9c1df89a.png
Everytime i try to send it, What is hell is that?
January 31, 2017, 01:07:52 PM
Hello,
it's almost a month, is their a chance to get it?
Is E-coin/Wirex still accept payment from paypal?
thanks.
it's almost a month, is their a chance to get it?
Is E-coin/Wirex still accept payment from paypal?
thanks.
What do you mean by "is their a chance to get it"? DO you have any issue woth the platform. If that's the case, pelase send me your supprot ticket number.
Regarding your second question, Due to our bank’s updated anti-fraud policy, top up via PayPal, bank transfer, and other online payment methods are now available for verified Wirex accounts only. You can add funds of up to $500, €500 and £400 per 24 hours per PayPal transfer. Please click here for more information:
https://help.wirexapp.com/hc/en-us/articles/115000151829-PayPal-and-other-3-rd-party-payment-services-limits
This means that unverified Wirex users will only able to top up via bitcoin and altcoin transfers. If you have not verified your account, please read this tutorial for step-by-step instructions:
https://help.wirexapp.com/hc/en-us/articles/207161719-How-and-why-to-verify-Wirex-account-
Feel free to email our Support Team at [email protected], if you have any questions.
January 31, 2017, 08:21:31 AM
Will you add more supported countries to your list soon?
January 31, 2017, 03:59:51 AM
Hello,
it's almost a month, is their a chance to get it?
Is E-coin/Wirex still accept payment from paypal?
thanks.
it's almost a month, is their a chance to get it?
Is E-coin/Wirex still accept payment from paypal?
thanks.
January 30, 2017, 07:44:45 AM
Dear Sir,
Any update of my ticket? please help me resolve my problem.
By the way, i would like to ask how much amount for the single card reach the maximum limit if i transfer money from paypal to my VCC?
Thanks.
Any update of my ticket? please help me resolve my problem.
By the way, i would like to ask how much amount for the single card reach the maximum limit if i transfer money from paypal to my VCC?
Thanks.
support are chasing the bank and will get back to you.
Not sure I understood the last question, could you clarify it, pls?
January 29, 2017, 02:50:47 AM
Dear Sir,
Any update of my ticket? please help me resolve my problem.
By the way, i would like to ask how much amount for the single card reach the maximum limit if i transfer money from paypal to my VCC?
Thanks.
Any update of my ticket? please help me resolve my problem.
By the way, i would like to ask how much amount for the single card reach the maximum limit if i transfer money from paypal to my VCC?
Thanks.
January 28, 2017, 06:00:34 PM
I got my issue resolve only after you noticing that I will complain on public forums and that states alot. You should work into fixing these issues of getting "Not enough funds" for 2 hours when trying to send a payment and randomly fixing itself later and making support ACTUALLY RESPOND when they are assigned to a case, not stay quiet for days only to get a response when I pm you Gosha on Bitcointalk
You have a great platform, not gonna say otherwise, just please fix the transactions issues so noone else has to wait days before having their transaction complete.TL;DR my issue is resolved.
working on it. things are improving and will improve further. Shouting "scam" on every corner doesn't help though, let's all do our best to respect each other.
Thank you for confirming, hope all goes smoothly now.
January 28, 2017, 05:14:12 PM
Does Wirex selectively scam people? I have a transaction pending for over 2 days, had an agent assigned to my tickets made, but they never responded.
seriously, mate?) "selectively scam"?? We've been around for too long and developed the service way further than competition - why bother if not aiming for long term?? Come on, get real
the word "scam" is really overused here! Yes, there are issues, like with any service growing fast and offering new features all the time, but none of the issues is left unresolved. Please, look at the facts, not emotions and don't add to the group paranoia..
Please, check the reply from support and see if the issue is closed. If not
I got my issue resolve only after you noticing that I will complain on public forums and that states alot. You should work into fixing these issues of getting "Not enough funds" for 2 hours when trying to send a payment and randomly fixing itself later and making support ACTUALLY RESPOND when they are assigned to a case, not stay quiet for days only to get a response when I pm you Gosha on Bitcointalk
You have a great platform, not gonna say otherwise, just please fix the transactions issues so noone else has to wait days before having their transaction complete.TL;DR my issue is resolved.
January 28, 2017, 05:01:16 PM
Does Wirex selectively scam people? I have a transaction pending for over 2 days, had an agent assigned to my tickets made, but they never responded.
seriously, mate?) "selectively scam"?? We've been around for too long and developed the service way further than competition - why bother if not aiming for long term?? Come on, get real
the word "scam" is really overused here! Yes, there are issues, like with any service growing fast and offering new features all the time, but none of the issues is left unresolved. Please, look at the facts, not emotions and don't add to the group paranoia..
Please, check the reply from support and see if the issue is closed. If not
January 28, 2017, 12:09:46 PM
Does Wirex selectively scam people? I have a transaction pending for over 2 days, had an agent assigned to my tickets made, but they never responded.
January 24, 2017, 12:05:22 PM
Can we get any estimated date of when we should expect WirexApp website to be fully functional and also the card-to-card feature ?? It's being months since It got first announced but I see nothing
indeed, it's proving more difficult and time consuming, as it is not only about the card-to-card feature - many other things are planned and keep popping up as we move forward, including much more detailed ledger, account statements, multi-language support, etc.
Unfortunately, don't have a definite ETA yet, will keep you posted on the news..
Meanwhile, the mobile app is upgraded and updated on regular basis, so, it contains all the latest features we are implementing
January 24, 2017, 12:02:08 PM
Sorry for the inconvenience. Please send us your support ticket number so I can track the issue with support
I think wirex/e-coin is not that fully functional in resolving problem, i already submitted my document but still for a long time not resolve.
what is your support ticket number or registered e-mail, mate? can't check your account without these details!
Registered E-mail : [email protected]
Ticket ref. : Request #40545 Buy Failed - Ref a7ba6d658e024433bbc2719d24b71b4f
still waiting for the reply from the bank - have sent them another chaser today...
January 24, 2017, 06:30:26 AM
Sorry for the inconvenience. Please send us your support ticket number so I can track the issue with support
I think wirex/e-coin is not that fully functional in resolving problem, i already submitted my document but still for a long time not resolve.
what is your support ticket number or registered e-mail, mate? can't check your account without these details!
Registered E-mail : [email protected]
Ticket ref. : Request #40545 Buy Failed - Ref a7ba6d658e024433bbc2719d24b71b4f
January 23, 2017, 01:51:48 PM
Can we get any estimated date of when we should expect WirexApp website to be fully functional and also the card-to-card feature ?? It's being months since It got first announced but I see nothing
January 23, 2017, 03:22:35 AM
Sorry for the inconvenience. Please send us your support ticket number so I can track the issue with support
I think wirex/e-coin is not that fully functional in resolving problem, i already submitted my document but still for a long time not resolve.
what is your support ticket number or registered e-mail, mate? can't check your account without these details!
January 23, 2017, 03:21:17 AM
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