Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money - page 58.

gosha@e-coin

hero member

Activity: 938

Merit: 500

Quote from: PlotTwisted on January 15, 2017, 08:53:55 AM

I ordered a e-coin.io card via dhl on January 4th and still i havent received the tracking number or debit card, sent few emails to support and no reply also. please check, i have pm'ed my email id.

Thanks and Best Regards

your case was resolved long time ago, right? please, update here, too. Everyone is happy and quick to post negative comments but forgets to when things are solved

vashpj

full member

Activity: 197

Merit: 100

Quote from: Wirex on January 16, 2017, 12:30:53 PM

Quote from: vashpj on January 11, 2017, 01:22:24 AM

Hello Sir/Ma'am,

I have a problem with my account, i already submitted a ticket but no reply. i hope that you will response me here, it says that my account was blocked by the bank. my problem is i have around 56 USD in my VCC but how can i use it if it is already blocked.
Hopping for your quick response. Thank you.

Sorry for the inconvenience. Please send us your support ticket number so I can track the issue with support

I think wirex/e-coin is not that fully functional in resolving problem, i already submitted my document but still for a long time not resolve.

Wirex

sr. member

Activity: 388

Merit: 250

Quote from: PlotTwisted on January 15, 2017, 08:53:55 AM

I ordered a e-coin.io card via dhl on January 4th and still i havent received the tracking number or debit card, sent few emails to support and no reply also. please check, i have pm'ed my email id.

Thanks and Best Regards

Hello. Please send me your support ticket number, I will check the issue with the team.

Wirex

sr. member

Activity: 388

Merit: 250

Quote from: vashpj on January 11, 2017, 01:22:24 AM

Hello Sir/Ma'am,

I have a problem with my account, i already submitted a ticket but no reply. i hope that you will response me here, it says that my account was blocked by the bank. my problem is i have around 56 USD in my VCC but how can i use it if it is already blocked.
Hopping for your quick response. Thank you.

Sorry for the inconvenience. Please send us your support ticket number so I can track the issue with support

NyeFe

hero member

Activity: 699

Merit: 501

does this work for uk market?

vashpj

full member

Activity: 197

Merit: 100

Still not yet resolve Sad

PlotTwisted

newbie

Activity: 23

Merit: 0

I ordered a e-coin.io card via dhl on January 4th and still i havent received the tracking number or debit card, sent few emails to support and no reply also. please check, i have pm'ed my email id.

Thanks and Best Regards

Addisonbt

sr. member

Activity: 407

Merit: 250

Quote from: vashpj on January 11, 2017, 01:22:24 AM

Hello Sir/Ma'am,

I have a problem with my account, i already submitted a ticket but no reply. i hope that you will response me here, it says that my account was blocked by the bank. my problem is i have around 56 USD in my VCC but how can i use it if it is already blocked.
Hopping for your quick response. Thank you.

they have a problem, definitely Roll Eyes

vashpj

full member

Activity: 197

Merit: 100

Hello Sir/Ma'am,

I have a problem with my account, i already submitted a ticket but no reply. i hope that you will response me here, it says that my account was blocked by the bank. my problem is i have around 56 USD in my VCC but how can i use it if it is already blocked.
Hopping for your quick response. Thank you.

ptiper21

full member

Activity: 294

Merit: 101

Quote from: FilipZ on January 07, 2017, 07:37:02 AM

Quote from: Wirex on January 05, 2017, 01:32:09 PM

Quote from: alphateam on January 02, 2017, 04:32:21 PM

Hi, im verified
how can you explain, when i have no btc on my account the limit is 2500 and when i add one, the limit is set to 250?
2 days ago i can topup 2500 and yesterday i deposit 1 btc and cant topup more than 250 Again
Whats wrong now

The limits were lowered due to the hight demand on the Holidays. I'm sorry for the inconvenience, right now they are back to normal. Please try again your transaction

wtf is relationship between demand and limits!

They didn't have money to pay for their customers !!! Grin

FilipZ

member

Activity: 80

Merit: 10

IGT-crypto - lifetime income from working exchange

Quote from: Wirex on January 05, 2017, 01:32:09 PM

Quote from: alphateam on January 02, 2017, 04:32:21 PM

Hi, im verified
how can you explain, when i have no btc on my account the limit is 2500 and when i add one, the limit is set to 250?
2 days ago i can topup 2500 and yesterday i deposit 1 btc and cant topup more than 250 Again
Whats wrong now

The limits were lowered due to the hight demand on the Holidays. I'm sorry for the inconvenience, right now they are back to normal. Please try again your transaction

wtf is relationship between demand and limits!

Wirex

sr. member

Activity: 388

Merit: 250

There's a new version of Wirex Mobile App, and It is the Most User-Friendly version yet for Android and iOS!

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You can download it from these links: Android | iOS

Here’s what we included in the upgrade:

More languages!
Easier to register and order Wirex cards
Monthly account statements

Come now and download this new baby and star the 2017 by living in the Future of Money!

Wirex

sr. member

Activity: 388

Merit: 250

Quote from: alphateam on January 02, 2017, 04:32:21 PM

Hi, im verified
how can you explain, when i have no btc on my account the limit is 2500 and when i add one, the limit is set to 250?
2 days ago i can topup 2500 and yesterday i deposit 1 btc and cant topup more than 250 Again
Whats wrong now

The limits were lowered due to the hight demand on the Holidays. I'm sorry for the inconvenience, right now they are back to normal. Please try again your transaction

gosha@e-coin

hero member

Activity: 938

Merit: 500

Quote from: flying_leaf on January 02, 2017, 04:46:38 PM

The customer service finally answered me, sorry for my emotional poste - there was just alot of things in the past days which made me angry. Thank you and keep up the good work!

thank you for confirming

flying_leaf

newbie

Activity: 4

Merit: 0

Quote from: gosha@e-coin on January 02, 2017, 03:19:32 PM

Quote from: flying_leaf on January 02, 2017, 01:53:52 PM

I've created an account here now, because it seems to be the only way to get in touch with you! Angry

Issue #1: "Verification Status: Verifying" - for over 3(!!!) months now
Support request number: 36528
Answered: no (send on Dec 30)

Issue #2: Transfer failed, I'm not able to get BTC out of my Wirex wallet to another wallet
Support request number: not available (because if I send 2 open requests, it get merged together and I have to wait days again for an answer. I know that delay tactics)
Answered see above

Issue #3: Load EUR debit card not possible. Todays morning I wanted to load my card, but theres was a notification on top which said: The EUR card loading service is temporary unavailable. We will resume the service at 6pm GMT. Please accept our apologies for the inconvenience. I've waited the whole day and now it's 6:45. Look what it shows me:
https://i.sli.mg/A5pbBl.png

I was always happy with Wirex (before branded as e-coin), but the current situation is not acceptable. If you not get to manage to change something, I'll go to one of the many competitors. You're not alone anymore, but you behave like you have the monopole on this. Unbelievable.

Edit: Issue #2 seems to be resolved, I managed to get funds out of wirex with another try.

#1 - will have it checked

#2 - thank you, noted

#3 - will be up and running tomorrow

The customer service finally answered me, sorry for my emotional poste - there was just alot of things in the past days which made me angry. Thank you and keep up the good work!

alphateam

hero member

Activity: 1036

Merit: 531

Hi, im verified
how can you explain, when i have no btc on my account the limit is 2500 and when i add one, the limit is set to 250?
2 days ago i can topup 2500 and yesterday i deposit 1 btc and cant topup more than 250 Again
Whats wrong now

gosha@e-coin

hero member

Activity: 938

Merit: 500

Quote from: flying_leaf on January 02, 2017, 01:53:52 PM

I've created an account here now, because it seems to be the only way to get in touch with you! Angry

Issue #1: "Verification Status: Verifying" - for over 3(!!!) months now
Support request number: 36528
Answered: no (send on Dec 30)

Issue #2: Transfer failed, I'm not able to get BTC out of my Wirex wallet to another wallet
Support request number: not available (because if I send 2 open requests, it get merged together and I have to wait days again for an answer. I know that delay tactics)
Answered see above

Issue #3: Load EUR debit card not possible. Todays morning I wanted to load my card, but theres was a notification on top which said: The EUR card loading service is temporary unavailable. We will resume the service at 6pm GMT. Please accept our apologies for the inconvenience. I've waited the whole day and now it's 6:45. Look what it shows me:

I was always happy with Wirex (before branded as e-coin), but the current situation is not acceptable. If you not get to manage to change something, I'll go to one of the many competitors. You're not alone anymore, but you behave like you have the monopole on this. Unbelievable.

Edit: Issue #2 seems to be resolved, I managed to get funds out of wirex with another try.

#1 - will have it checked

#2 - thank you, noted

#3 - will be up and running tomorrow

flying_leaf

newbie

Activity: 4

Merit: 0

I've created an account here now, because it seems to be the only way to get in touch with you! Angry

Issue #1: "Verification Status: Verifying" - for over 3(!!!) months now
Support request number: xxxxx
Answered: no (send on Dec 30)

Issue #2: Transfer failed, I'm not able to get BTC out of my Wirex wallet to another wallet
Support request number: not available (because if I send 2 open requests, it get merged together and I have to wait days again for an answer. I know that delay tactics)
Answered see above

Issue #3: Load EUR debit card not possible.Todays morning I wanted to load my card, but theres was a notification on top which said: The EUR card loading service is temporary unavailable. We will resume the service at 6pm GMT. Please accept our apologies for the inconvenience. I've waited the whole day and now it's 6:45. Look what it shows me:
https://i.sli.mg/A5pbBl.png

I was always happy with Wirex (before branded as e-coin), but the current situation is not acceptable. If you not get to manage to change something, I'll go to one of the many competitors. You're not alone anymore, but you behave like you have the monopole on this. Unbelievable.

Edit: all problems solved

gosha@e-coin

hero member

Activity: 938

Merit: 500

Quote from: jayminho on December 27, 2016, 12:23:54 AM

i got two problems

#1 - card limit.

i tried to load $700 into my card today. it said "not allowed, exceeds limit" , i thought there was no limit. so.. there is a limit, right ? how much can i load the card with?

#2 - card getting declined

i am able to use the card to withdraw money from ATM, however, everytime i try using the card (swiping or inserting chip) it gets declined. why that ?

thanks

can't answer these questions without looking into your account. Have you contacted [email protected]?

Please, provide your registered e-mail address and/or support ticket number

jayminho

newbie

Activity: 11

Merit: 0

i got two problems

#1 - card limit.

i tried to load $700 into my card today. it said "not allowed, exceeds limit" , i thought there was no limit. so.. there is a limit, right ? how much can i load the card with?

#2 - card getting declined

i am able to use the card to withdraw money from ATM, however, everytime i try using the card (swiping or inserting chip) it gets declined. why that ?

thanks

Topic: Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money - page 58. (Read 69519 times)