i got two problems
#1 - card limit.
i tried to load $700 into my card today. it said "not allowed, exceeds limit" , i thought there was no limit. so.. there is a limit, right ? how much can i load the card with?
#2 - card getting declined
i am able to use the card to withdraw money from ATM, however, everytime i try using the card (swiping or inserting chip) it gets declined. why that ?
thanks
Topic: Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money - page 59. (Read 69591 times)
December 26, 2016, 11:23:54 PM
December 24, 2016, 05:38:32 AM
Hello, I got the exact same problem. I tried to load my card with 1.26 btc, I got an e-mail saying the withdraw failed, I opened a support ticket with the ref. number I got but nobody replied.
I need the money asap so maybe someone can help me!
I need the money asap so maybe someone can help me!
it's been resolved, right?
December 22, 2016, 12:43:43 PM
Hello, I got the exact same problem. I tried to load my card with 1.26 btc, I got an e-mail saying the withdraw failed, I opened a support ticket with the ref. number I got but nobody replied.
I need the money asap so maybe someone can help me!
I need the money asap so maybe someone can help me!
December 20, 2016, 10:44:36 AM
Helloo I have had a good service so far with wirex card but today i tried to move money from my wirex bitcoin wallet to my wirex debit card and it said the confirmation that it went through, then i received an email saying my withdrawal has failed i should contact customer services. But i looked back in my wirex bitcoin wallet and the money is not there either.. so its not on my card and not in my wallet where has my money disappeared to?
I tried to load £331,
I emailed you but i haven't had any response just an auto message
Please to be sorted asap
Can a wirex team member contact me regarding this matter
Thank you
JAy
This is the email i got below
----
Dear Customer,
There was an issue with your Withdraw, please contact support, quoting REF:ed618e8a8f1343b5bb6e13f94f11d4d7
Error: You don't have enough funds on the account for this operation
Thank you for your trust and interest in E-coin. We are devoted to making your life easier by providing you with simple and hassle-free tools for managing your money.
Kind Regards,
E-Coin Team
----
Please i need this sorted i have sent you a private message
I tried to load £331,
I emailed you but i haven't had any response just an auto message
Please to be sorted asap
Can a wirex team member contact me regarding this matter
Thank you
JAy
This is the email i got below
----
Dear Customer,
There was an issue with your Withdraw, please contact support, quoting REF:ed618e8a8f1343b5bb6e13f94f11d4d7
Error: You don't have enough funds on the account for this operation
Thank you for your trust and interest in E-coin. We are devoted to making your life easier by providing you with simple and hassle-free tools for managing your money.
Kind Regards,
E-Coin Team
----
Please i need this sorted i have sent you a private message
replied in PM - waiting for your registered e-mail address and/or support ticket number
December 20, 2016, 10:43:43 AM
Ordered the card via DHL on Wendesday and it will come today.
Really fast shipping,thank you!
Also,1 question...Is it allowed to have more accounts/cards from the same household?
I want to make accounts for my mom and sis,so I can easily give them BTC.
Really fast shipping,thank you!
Also,1 question...Is it allowed to have more accounts/cards from the same household?
I want to make accounts for my mom and sis,so I can easily give them BTC.
yes, it is possible. It may not be a straightforward process to verify their accounts in case all the bills for the address are in your name, but hopefully your mother and sister could provide some alternative documents for address proof. Or, if you don't expect them to be reaching the limits for unverified accounts, can do without verification
December 19, 2016, 05:32:43 AM
Ordered the card via DHL on Wendesday and it will come today.
Really fast shipping,thank you!
Also,1 question...Is it allowed to have more accounts/cards from the same household?
I want to make accounts for my mom and sis,so I can easily give them BTC.
Really fast shipping,thank you!
Also,1 question...Is it allowed to have more accounts/cards from the same household?
I want to make accounts for my mom and sis,so I can easily give them BTC.
December 19, 2016, 04:40:48 AM
Helloo I have had a good service so far with wirex card but today i tried to move money from my wirex bitcoin wallet to my wirex debit card and it said the confirmation that it went through, then i received an email saying my withdrawal has failed i should contact customer services. But i looked back in my wirex bitcoin wallet and the money is not there either.. so its not on my card and not in my wallet where has my money disappeared to?
I tried to load £331,
I emailed you but i haven't had any response just an auto message
Please to be sorted asap
Can a wirex team member contact me regarding this matter
Thank you
JAy
This is the email i got below
----
Dear Customer,
There was an issue with your Withdraw, please contact support, quoting REF:ed618e8a8f1343b5bb6e13f94f11d4d7
Error: You don't have enough funds on the account for this operation
Thank you for your trust and interest in E-coin. We are devoted to making your life easier by providing you with simple and hassle-free tools for managing your money.
Kind Regards,
E-Coin Team
----
Please i need this sorted i have sent you a private message
I tried to load £331,
I emailed you but i haven't had any response just an auto message
Please to be sorted asap
Can a wirex team member contact me regarding this matter
Thank you
JAy
This is the email i got below
----
Dear Customer,
There was an issue with your Withdraw, please contact support, quoting REF:ed618e8a8f1343b5bb6e13f94f11d4d7
Error: You don't have enough funds on the account for this operation
Thank you for your trust and interest in E-coin. We are devoted to making your life easier by providing you with simple and hassle-free tools for managing your money.
Kind Regards,
E-Coin Team
----
Please i need this sorted i have sent you a private message
December 12, 2016, 05:14:09 PM
Transfer Failed
Dear Customer,
There was an issue with your Transfer, please contact support, quoting REF:c1bbab5a6d04447c8b5636732c209676
Error: You don't have enough funds on the account for this operation
Also have a look at ticket number 30088
Are we getting refunded for the fees for "not having sufficient funds error message"
this may be due to the blockchain fee which fluctuates depending on the overall load of the blockchain - we don't have any control over it.
If a transfer doesn't go through you are not charged any fee
December 08, 2016, 05:06:45 PM
Transfer Failed
Dear Customer,
There was an issue with your Transfer, please contact support, quoting REF:c1bbab5a6d04447c8b5636732c209676
Error: You don't have enough funds on the account for this operation
Also have a look at ticket number 30088
Are we getting refunded for the fees for "not having sufficient funds error message"
December 07, 2016, 05:05:05 PM
their services have little problem ,,load card take too long up to 3 hours
but their customer support is not too bad for me because they always reply to me within minutes.
but their customer support is not too bad for me because they always reply to me within minutes.
card load should not even take 3 seconds, not to mention 3 hours. If you faced smth like that, it means there was an issue with the system. Was it resolved by support, or did the load get processed without any involvement?
December 07, 2016, 05:03:42 PM
Don't waste your time with these people. Absolutely horrible customer service. Site never works. I patiently work with them for a week and they had one excuse after the other. The problem was never resolved.
I thought I would give them another try a month later. The exact same thing. It wasn't a large amount but it was for my daughters birthday. There are enough bitcoin debit cards out there now not to have to put up with this type of service and aggravation.
Save yourself a headache and avoid them.
I thought I would give them another try a month later. The exact same thing. It wasn't a large amount but it was for my daughters birthday. There are enough bitcoin debit cards out there now not to have to put up with this type of service and aggravation.
Save yourself a headache and avoid them.
you must have been really unlucky to face the same issue twice. what's your registered e-mail and what exactly was the problem?
December 07, 2016, 05:02:33 PM
I deleted my previous message, as it contained only negative feedback and nothing really constructive, so instead of going to war, I'll follow MadGamer's advice and I'm going to post my issue here in hope someone can help me out.
To make a long story short, after many exchanges with Wirex support, I decided to stop trying to spend my funds on my plastic Wirex Mastercard in stores. So, I decided to buy BTC with my funds and use those instead. But it seems that I can't buy any BTC at all. Support is telling me the amount of BTC you load your card with counts toward your total so I tested with the minimum amount (0.01 BTC, which would still bring my total loaded / spent way lower than 2500) but it still won't let me buy 0.01 BTC. I mentionned this to the support and they never answered me.
Can we sort this out? Thank you. (gosha@e-coin : sending my registered email in private message).
To make a long story short, after many exchanges with Wirex support, I decided to stop trying to spend my funds on my plastic Wirex Mastercard in stores. So, I decided to buy BTC with my funds and use those instead. But it seems that I can't buy any BTC at all. Support is telling me the amount of BTC you load your card with counts toward your total so I tested with the minimum amount (0.01 BTC, which would still bring my total loaded / spent way lower than 2500) but it still won't let me buy 0.01 BTC. I mentionned this to the support and they never answered me.
Can we sort this out? Thank you. (gosha@e-coin : sending my registered email in private message).
replied to you in PM, mate, one way or another will sort it out
Yes, I got your message. Thank you gosha, I will continue to try to sort that out with the support and let you know guys how it went.
Alena from their support took on her to fix my issue. It took a few days but she kept me updated everyday so I felt my issue was taken seriously.
thank you for the feedback
Is there something about this in the future or will it stay set?
at the moment it's all flat (except the blockchain fee for transfers which can fluctuate depending on the load of the blockchain itself - we have no control over it).
But thank you for the idea, will give it a though for future
December 07, 2016, 05:00:51 PM
Hello.
I have a problem with my account and a transaction.
After trying to transfer around 0.267 bitcoin to another bitcoin, i didnt get the confirmation email so i tried again, this time i saw there is no more money in my account.
Can someone help me resolve the issue? I had one of these happen around 4-5 months ago.
I needed the money for an urgent medical matter
support tickets ids: 29411 , 29412, 29417
I also sent gosha a Pm, sorry if I seem desperate ...
save my soul please )
I have a problem with my account and a transaction.
After trying to transfer around 0.267 bitcoin to another bitcoin, i didnt get the confirmation email so i tried again, this time i saw there is no more money in my account.
Can someone help me resolve the issue? I had one of these happen around 4-5 months ago.
I needed the money for an urgent medical matter
support tickets ids: 29411 , 29412, 29417
I also sent gosha a Pm, sorry if I seem desperate ...
save my soul please )
all resolved, correct? please, confirm
December 06, 2016, 08:17:56 PM
Their services have some problems IMO, loading a card can take fairly long (up to 3 hours)
That being said, their customer support is not too bad for me because they always reply to me within minutes.
That being said, their customer support is not too bad for me because they always reply to me within minutes.
December 06, 2016, 08:03:00 PM
Don't waste your time with these people. Absolutely horrible customer service. Site never works. I patiently work with them for a week and they had one excuse after the other. The problem was never resolved.
I thought I would give them another try a month later. The exact same thing. It wasn't a large amount but it was for my daughters birthday. There are enough bitcoin debit cards out there now not to have to put up with this type of service and aggravation.
Save yourself a headache and avoid them.
I thought I would give them another try a month later. The exact same thing. It wasn't a large amount but it was for my daughters birthday. There are enough bitcoin debit cards out there now not to have to put up with this type of service and aggravation.
Save yourself a headache and avoid them.
December 06, 2016, 02:22:02 PM
I deleted my previous message, as it contained only negative feedback and nothing really constructive, so instead of going to war, I'll follow MadGamer's advice and I'm going to post my issue here in hope someone can help me out.
To make a long story short, after many exchanges with Wirex support, I decided to stop trying to spend my funds on my plastic Wirex Mastercard in stores. So, I decided to buy BTC with my funds and use those instead. But it seems that I can't buy any BTC at all. Support is telling me the amount of BTC you load your card with counts toward your total so I tested with the minimum amount (0.01 BTC, which would still bring my total loaded / spent way lower than 2500) but it still won't let me buy 0.01 BTC. I mentionned this to the support and they never answered me.
Can we sort this out? Thank you. (gosha@e-coin : sending my registered email in private message).
To make a long story short, after many exchanges with Wirex support, I decided to stop trying to spend my funds on my plastic Wirex Mastercard in stores. So, I decided to buy BTC with my funds and use those instead. But it seems that I can't buy any BTC at all. Support is telling me the amount of BTC you load your card with counts toward your total so I tested with the minimum amount (0.01 BTC, which would still bring my total loaded / spent way lower than 2500) but it still won't let me buy 0.01 BTC. I mentionned this to the support and they never answered me.
Can we sort this out? Thank you. (gosha@e-coin : sending my registered email in private message).
replied to you in PM, mate, one way or another will sort it out
Yes, I got your message. Thank you gosha, I will continue to try to sort that out with the support and let you know guys how it went.
Alena from their support took on her to fix my issue. It took a few days but she kept me updated everyday so I felt my issue was taken seriously.
thank you for the feedback
Is there something about this in the future or will it stay set?
December 06, 2016, 06:01:18 AM
Hello.
I have a problem with my account and a transaction.
After trying to transfer around 0.267 bitcoin to another bitcoin, i didnt get the confirmation email so i tried again, this time i saw there is no more money in my account.
Can someone help me resolve the issue? I had one of these happen around 4-5 months ago.
I needed the money for an urgent medical matter
support tickets ids: 29411 , 29412, 29417
I also sent gosha a Pm, sorry if I seem desperate ...
save my soul please )
I have a problem with my account and a transaction.
After trying to transfer around 0.267 bitcoin to another bitcoin, i didnt get the confirmation email so i tried again, this time i saw there is no more money in my account.
Can someone help me resolve the issue? I had one of these happen around 4-5 months ago.
I needed the money for an urgent medical matter
support tickets ids: 29411 , 29412, 29417
I also sent gosha a Pm, sorry if I seem desperate ...
save my soul please )
November 27, 2016, 09:16:37 AM
I deleted my previous message, as it contained only negative feedback and nothing really constructive, so instead of going to war, I'll follow MadGamer's advice and I'm going to post my issue here in hope someone can help me out.
To make a long story short, after many exchanges with Wirex support, I decided to stop trying to spend my funds on my plastic Wirex Mastercard in stores. So, I decided to buy BTC with my funds and use those instead. But it seems that I can't buy any BTC at all. Support is telling me the amount of BTC you load your card with counts toward your total so I tested with the minimum amount (0.01 BTC, which would still bring my total loaded / spent way lower than 2500) but it still won't let me buy 0.01 BTC. I mentionned this to the support and they never answered me.
Can we sort this out? Thank you. (gosha@e-coin : sending my registered email in private message).
To make a long story short, after many exchanges with Wirex support, I decided to stop trying to spend my funds on my plastic Wirex Mastercard in stores. So, I decided to buy BTC with my funds and use those instead. But it seems that I can't buy any BTC at all. Support is telling me the amount of BTC you load your card with counts toward your total so I tested with the minimum amount (0.01 BTC, which would still bring my total loaded / spent way lower than 2500) but it still won't let me buy 0.01 BTC. I mentionned this to the support and they never answered me.
Can we sort this out? Thank you. (gosha@e-coin : sending my registered email in private message).
replied to you in PM, mate, one way or another will sort it out
Yes, I got your message. Thank you gosha, I will continue to try to sort that out with the support and let you know guys how it went.
Alena from their support took on her to fix my issue. It took a few days but she kept me updated everyday so I felt my issue was taken seriously.
thank you for the feedback
November 20, 2016, 12:11:00 PM
I deleted my previous message, as it contained only negative feedback and nothing really constructive, so instead of going to war, I'll follow MadGamer's advice and I'm going to post my issue here in hope someone can help me out.
To make a long story short, after many exchanges with Wirex support, I decided to stop trying to spend my funds on my plastic Wirex Mastercard in stores. So, I decided to buy BTC with my funds and use those instead. But it seems that I can't buy any BTC at all. Support is telling me the amount of BTC you load your card with counts toward your total so I tested with the minimum amount (0.01 BTC, which would still bring my total loaded / spent way lower than 2500) but it still won't let me buy 0.01 BTC. I mentionned this to the support and they never answered me.
Can we sort this out? Thank you. (gosha@e-coin : sending my registered email in private message).
To make a long story short, after many exchanges with Wirex support, I decided to stop trying to spend my funds on my plastic Wirex Mastercard in stores. So, I decided to buy BTC with my funds and use those instead. But it seems that I can't buy any BTC at all. Support is telling me the amount of BTC you load your card with counts toward your total so I tested with the minimum amount (0.01 BTC, which would still bring my total loaded / spent way lower than 2500) but it still won't let me buy 0.01 BTC. I mentionned this to the support and they never answered me.
Can we sort this out? Thank you. (gosha@e-coin : sending my registered email in private message).
replied to you in PM, mate, one way or another will sort it out
Yes, I got your message. Thank you gosha, I will continue to try to sort that out with the support and let you know guys how it went.
Alena from their support took on her to fix my issue. It took a few days but she kept me updated everyday so I felt my issue was taken seriously.
October 23, 2016, 01:36:44 PM
I deleted my previous message, as it contained only negative feedback and nothing really constructive, so instead of going to war, I'll follow MadGamer's advice and I'm going to post my issue here in hope someone can help me out.
To make a long story short, after many exchanges with Wirex support, I decided to stop trying to spend my funds on my plastic Wirex Mastercard in stores. So, I decided to buy BTC with my funds and use those instead. But it seems that I can't buy any BTC at all. Support is telling me the amount of BTC you load your card with counts toward your total so I tested with the minimum amount (0.01 BTC, which would still bring my total loaded / spent way lower than 2500) but it still won't let me buy 0.01 BTC. I mentionned this to the support and they never answered me.
Can we sort this out? Thank you. (gosha@e-coin : sending my registered email in private message).
To make a long story short, after many exchanges with Wirex support, I decided to stop trying to spend my funds on my plastic Wirex Mastercard in stores. So, I decided to buy BTC with my funds and use those instead. But it seems that I can't buy any BTC at all. Support is telling me the amount of BTC you load your card with counts toward your total so I tested with the minimum amount (0.01 BTC, which would still bring my total loaded / spent way lower than 2500) but it still won't let me buy 0.01 BTC. I mentionned this to the support and they never answered me.
Can we sort this out? Thank you. (gosha@e-coin : sending my registered email in private message).
replied to you in PM, mate, one way or another will sort it out
Yes, I got your message. Thank you gosha, I will continue to try to sort that out with the support and let you know guys how it went.
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