I deleted my previous message, as it contained only negative feedback and nothing really constructive, so instead of going to war, I'll follow MadGamer's advice and I'm going to post my issue here in hope someone can help me out.
To make a long story short, after many exchanges with Wirex support, I decided to stop trying to spend my funds on my plastic Wirex Mastercard in stores. So, I decided to buy BTC with my funds and use those instead. But it seems that I can't buy any BTC at all. Support is telling me the amount of BTC you load your card with counts toward your total so I tested with the minimum amount (0.01 BTC, which would still bring my total loaded / spent way lower than 2500) but it still won't let me buy 0.01 BTC. I mentionned this to the support and they never answered me.
Can we sort this out? Thank you. (gosha@e-coin : sending my registered email in private message).
Topic: Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money - page 60. (Read 69519 times)
October 22, 2016, 10:37:01 AM
October 18, 2016, 08:30:51 AM
Thanks for the response!
Actually I'm very confused about the rate now; on your homepage it says 1BTC = $647.71, but when I load my USD card and enter 1 BTC, it shows that 1BTC = $615.95 (5% difference). Your fees page mentions a 3% "conversion fee".
Is there a currency conversion fee when paying in EUR with an USD card? What USD/EUR exchange rate is used in this case?
I can't tell you what banks exactly I tried but surely tried many different ones in Germany, Belgium, France and the Netherlands, the option to change PIN wasn't available on any. I'll keep trying and if I find one I'll note it down, not a big deal of course but it would be nice to have the option to change the PIN.
The push notifications in the app work great! No problems with them. I just blocked the number the transaction text messages are coming from, that'll do the trick.
The rate in the home page is the buy rate. The rate you get inside your account is the sell rate, which, naturally is a bit different. It is calculated based on what we get from our bitcoin processor
The 3% conversion fee you are referring to is a different thing - that's the FX conversion fee charged by the card issuer/Visa/MasterCard when you use your card in a currency different from the card's currency (i.e., pay in EUR with a USD card or in CAD with a EUR card).
Unfortunately, changing PIN via ATM is the only way for the time being; if/when the card issuer gives us a possibility to do so via API, we will certainly integrate such function. However, it is quite a security sensitive operation, so, don't expect that to happen in the near future
Blocking/changing the mobile number is one of the ways to get rid of the SMS, although not the most straightforward:)
October 17, 2016, 05:33:14 AM
thanks for your detailed and constructive feedback.
On the cons:
1) rate - strange that you are seeing such differences, although the rate you are getting with wirex/e-coin is different from exchanges (which is normal, as those are two different kinds of services), but the difference should not be that high
2) yes, indeed, it's proving to take more time and effort than originally expected. We have considerably increased our dev team, yet, the transition is still ongoing. On the positive side, the convenience and functionality of the renewed site and service will be considerably improved
3) It should be possible not with the issuing bank's ATM, but with any ATM supporting the function. Appreciate that not all ATMs support it, and we can't really direct you to the ones they do, you just need to try different ones. Have you tried 10 different banks in Europe, and none of them offered the option?
4) SMS notifications are compulsory by the issuing bank, it's a security measure. If you really don't want them, you could write to our support team and we will ask the bank to disable them for your particular account. Push notifications work alright, correct?
On the cons:
1) rate - strange that you are seeing such differences, although the rate you are getting with wirex/e-coin is different from exchanges (which is normal, as those are two different kinds of services), but the difference should not be that high
2) yes, indeed, it's proving to take more time and effort than originally expected. We have considerably increased our dev team, yet, the transition is still ongoing. On the positive side, the convenience and functionality of the renewed site and service will be considerably improved
3) It should be possible not with the issuing bank's ATM, but with any ATM supporting the function. Appreciate that not all ATMs support it, and we can't really direct you to the ones they do, you just need to try different ones. Have you tried 10 different banks in Europe, and none of them offered the option?
4) SMS notifications are compulsory by the issuing bank, it's a security measure. If you really don't want them, you could write to our support team and we will ask the bank to disable them for your particular account. Push notifications work alright, correct?
Thanks for the response!
Actually I'm very confused about the rate now; on your homepage it says 1BTC = $647.71, but when I load my USD card and enter 1 BTC, it shows that 1BTC = $615.95 (5% difference). Your fees page mentions a 3% "conversion fee".
Is there a currency conversion fee when paying in EUR with an USD card? What USD/EUR exchange rate is used in this case?
I can't tell you what banks exactly I tried but surely tried many different ones in Germany, Belgium, France and the Netherlands, the option to change PIN wasn't available on any. I'll keep trying and if I find one I'll note it down, not a big deal of course but it would be nice to have the option to change the PIN.
The push notifications in the app work great! No problems with them. I just blocked the number the transaction text messages are coming from, that'll do the trick.
October 17, 2016, 02:35:04 AM
lots of accusations, most with no grounds or reasons.
On the particular issues with pending buy transaction, have you contacted support? Has it not been resolved? If not, what's your registered e-mail?
On the rest - don't say it just because you think so. Those are serious accusations which should not be thrown around for no reason
October 17, 2016, 02:31:04 AM
Been using Wirex/e-coin for a few months now. Very happy with their service. 
Pros:
Cons:
Pros:
- Shipping with their express option was ridiculously fast, got my card within 2 days
- Submitted KYC documents and have been approved just 24 hours later
- Excellent support, always replied in a timely manner
- A while ago I got my card skimmed and a bunch of huge large amount transactions were made, they sent me the form to file a claim and I had my money back within 10 days
- Never ever had a transaction refused in physical store or online. Could even use the card for car/hotel reservations/authorizations
Cons:
- The BTC rate they use when you top up your card with EUR is always too low; currently 563€ is what they give you, compared to Kraken's 584€ and Bitstamp's 583€ rate. 3.5% difference is quite a lot..
- Cards don't support NFC payments which has become a standard by now
- Their transition to Wirex is rather confusing, it has been going on for months but still need to use the old site to manage your card.. even have 2 different facebook pages
- No possibility to change PIN of the card (In Europe it seems to be a standard that you can only change the PIN at an ATM of the issuing bank, which is in this case, impossible, I tried at least 10 different bank ATMs)
- You are forced to have SMS notifications enabled for transactions; they are completely useless and annoying when you already have the Wirex App with Push notifications..
thanks for your detailed and constructive feedback.
On the cons:
1) rate - strange that you are seeing such differences, although the rate you are getting with wirex/e-coin is different from exchanges (which is normal, as those are two different kinds of services), but the difference should not be that high
2) yes, indeed, it's proving to take more time and effort than originally expected. We have considerably increased our dev team, yet, the transition is still ongoing. On the positive side, the convenience and functionality of the renewed site and service will be considerably improved
3) It should be possible not with the issuing bank's ATM, but with any ATM supporting the function. Appreciate that not all ATMs support it, and we can't really direct you to the ones they do, you just need to try different ones. Have you tried 10 different banks in Europe, and none of them offered the option?
4) SMS notifications are compulsory by the issuing bank, it's a security measure. If you really don't want them, you could write to our support team and we will ask the bank to disable them for your particular account. Push notifications work alright, correct?
October 15, 2016, 01:19:46 PM
Don't use this COMPANY till they fix all they bug's !
EUR => BTC Pending more 2 weeks !
This company is money laundering, hackers use this to PAYPAL hacked account to BTC..
EUR => BTC Pending more 2 weeks !
This company is money laundering, hackers use this to PAYPAL hacked account to BTC..
October 15, 2016, 03:40:14 AM
Been using Wirex/e-coin for a few months now. Very happy with their service.
Pros:
Cons:
Pros:
- Shipping with their express option was ridiculously fast, got my card within 2 days
- Submitted KYC documents and have been approved just 24 hours later
- Excellent support, always replied in a timely manner
- A while ago I got my card skimmed and a bunch of huge large amount transactions were made, they sent me the form to file a claim and I had my money back within 10 days
- Never ever had a transaction refused in physical store or online. Could even use the card for car/hotel reservations/authorizations
Cons:
- The BTC rate they use when you top up your card with EUR is always too low; currently 563€ is what they give you, compared to Kraken's 584€ and Bitstamp's 583€ rate. 3.5% difference is quite a lot..
- Cards don't support NFC payments which has become a standard by now
- Their transition to Wirex is rather confusing, it has been going on for months but still need to use the old site to manage your card.. even have 2 different facebook pages
- No possibility to change PIN of the card (In Europe it seems to be a standard that you can only change the PIN at an ATM of the issuing bank, which is in this case, impossible, I tried at least 10 different bank ATMs)
- You are forced to have SMS notifications enabled for transactions; they are completely useless and annoying when you already have the Wirex App with Push notifications..
October 14, 2016, 08:37:24 AM
Company is good but many bugs or problems with them all the time,
Can't buy any bitcoin with they card on main page about 2 weeks.
Don't hold your BTC in they wallet, many people got hacked..
Can't buy any bitcoin with they card on main page about 2 weeks.
Don't hold your BTC in they wallet, many people got hacked..
October 13, 2016, 09:13:29 AM
Hey, Wirex!
Just wanted to check why after having applied for a virtual card in your app a couple of days ago, it's still not issued?
I filed a support ticket today, received a message that my ticket is being reviewed and then silence ....
Btw, uquid issued that card in a couple of minutes :-)
Just wanted to check why after having applied for a virtual card in your app a couple of days ago, it's still not issued?
I filed a support ticket today, received a message that my ticket is being reviewed and then silence ....
Btw, uquid issued that card in a couple of minutes :-)
normally virtual cards are issued within seconds. If that is not the case, there must be an issue.
what's your registered e-mail?
October 12, 2016, 03:41:28 PM
Hey, Wirex!
Just wanted to check why after having applied for a virtual card in your app a couple of days ago, it's still not issued?
I filed a support ticket today, received a message that my ticket is being reviewed and then silence ....
Btw, uquid issued that card in a couple of minutes :-)
Just wanted to check why after having applied for a virtual card in your app a couple of days ago, it's still not issued?
I filed a support ticket today, received a message that my ticket is being reviewed and then silence ....
Btw, uquid issued that card in a couple of minutes :-)
October 11, 2016, 04:07:51 AM
Looking for any Australians having issues actually being able to use a physical Wirex card within Australia without it being declined all the time. So far I think I have tried to make a purchase on every single banks EFT machine that is available to me and declined every single time. Can't even add the card to PayPal as the authorization transaction is declined as well...PayPal basically say it would work if the transaction was authorized.
So far Wirex email support has been extremely unhelpful and no idea what else to try.
If that is the case it seems their card is not backed by any major operator, thus is not recognized by standard banking systems.So far Wirex email support has been extremely unhelpful and no idea what else to try.
What type of card they are issuing anyway? I tried to search for the card type on thir site but I couldn't find anything about it (apart from nondescript image of a card without a logo).
The physical card being issued is sporting a Mastercard logo and the issuer is stated as being Wave Crest Holdings Limited.
Conveniently I was able to add my card to PayPal about a week after making that post and it has been working flawlessly since so I'm happy at the moment. Not being able use it within Australia has probably been put in the too hard basket
. 
October 10, 2016, 04:55:20 PM
It's me or is not possible log-in or/and create a new account?
where are you trying? e-coin.io, wirexapp.com or mobile app?
Well...
My account was made on wirexapp.com but now seems I only can enter from e-coin.io !?
Two days trying to acces in my account and one still waiting a response from [email protected]
No info on twitter by @wirexapp and ...I found you just because I tried on bitcointalk.
I know that e-coin was the old name (but not so old, it seems) but I think I will be waiting for they cleaning some mess before to do anything more.
Thanks anyway.
Weird. I have not see any message from you on Twitter. Will you please give us your wirex registered email and your support ticket number? Sorry for the inconvenience
At that time by "No info on twitter by @wirexapp" I meant no general info or announce about an eventual issue to entry in the wirex account...sorry for the misunderstood.
You response me in no time when I asked explicitely about other subject, muchas gracias!
That was my support tiket number #16622 ...if you still need my mail I'll send you for pm
Best regards
October 10, 2016, 03:30:39 PM
Nothing can be found here https://blog.wirexapp.com/buy-bitcoin-paypal you should remove it from your ann page if you no longer offer the service.
If you have a verified Wirex Virtual Visa, It works pretty fine In a lot of places. Check the right link:
https://wirexapp.com/blog/how-to-buy-bitcoins-with-paypal/
October 10, 2016, 03:26:22 PM
Hi there,
According to your page here : https://wirexapp.com/card.html , there is Card to Card transfer fees ? Is it the fees for card to card (of same account) or between two different users ? I can't seem to find the features on the E-coin.io website though
According to your page here : https://wirexapp.com/card.html , there is Card to Card transfer fees ? Is it the fees for card to card (of same account) or between two different users ? I can't seem to find the features on the E-coin.io website though
This feature has not been implemented yet. In a few moths you will be able to send funds between your own Wirex cards.
October 10, 2016, 03:24:45 PM
It's me or is not possible log-in or/and create a new account?
where are you trying? e-coin.io, wirexapp.com or mobile app?
Well...
My account was made on wirexapp.com but now seems I only can enter from e-coin.io !?
Two days trying to acces in my account and one still waiting a response from [email protected]
No info on twitter by @wirexapp and ...I found you just because I tried on bitcointalk.
I know that e-coin was the old name (but not so old, it seems) but I think I will be waiting for they cleaning some mess before to do anything more.
Thanks anyway.
Weird. I have not see any message from you on Twitter. Will you please give us your wirex registered email and your support ticket number? Sorry for the inconvenience
October 10, 2016, 09:59:39 AM
Looking for any Australians having issues actually being able to use a physical Wirex card within Australia without it being declined all the time. So far I think I have tried to make a purchase on every single banks EFT machine that is available to me and declined every single time. Can't even add the card to PayPal as the authorization transaction is declined as well...PayPal basically say it would work if the transaction was authorized.
So far Wirex email support has been extremely unhelpful and no idea what else to try.
If that is the case it seems their card is not backed by any major operator, thus is not recognized by standard banking systems.So far Wirex email support has been extremely unhelpful and no idea what else to try.
What type of card they are issuing anyway? I tried to search for the card type on thir site but I couldn't find anything about it (apart from nondescript image of a card without a logo).
October 10, 2016, 08:42:32 AM
Good! In this very moment I got acces directly from wirex.
Indeed I hope support will give me some explanation,
Indeed I hope support will give me some explanation,
October 10, 2016, 04:33:51 AM
It's me or is not possible log-in or/and create a new account?
where are you trying? e-coin.io, wirexapp.com or mobile app?
Well...
My account was made on wirexapp.com but now seems I only can enter from e-coin.io !?
Two days trying to acces in my account and one still waiting a response from [email protected]
No info on twitter by @wirexapp and ...I found you just because I tried on bitcointalk.
I know that e-coin was the old name (but not so old, it seems) but I think I will be waiting for they cleaning some mess before to do anything more.
Thanks anyway.
October 10, 2016, 02:58:28 AM
It's me or is not possible log-in or/and create a new account?
where are you trying? e-coin.io, wirexapp.com or mobile app?
October 09, 2016, 12:25:45 PM
It's me or is not possible log-in or/and create a new account?
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