Alternatively you can berate Josh and get a forced refund.
Otherwise known as getting Xian'ed
Topic: YES, you can get a REFUND from BFL - page 30. (Read 45623 times)
Otherwise known as getting Xian'ed
keep on going guys, together we can kill this company! 
Can't wait until the nail is in the coffin!
keep on going guys, together we can kill this company!
I recently received a full refund from BFL for an order I placed several months ago.
I know, I know, BFL claims that "all sales are final". Well, there's "final", and then there's "final"...
It took a month, but here's what worked for me:
- I sent an email to [email protected] in which I politely requested a refund.
- About a week later, I received a reply from BFL denying my request.
- I filed a dispute with PayPal. In this dispute I noted that BFL failed to deliver, denied my refund request, and violated PayPal's Terms of Service for pre-order sales.
- PayPal closed my dispute the same day, stating that I was outside the 45-day window.
- I called PayPal's customer service and complained about my dispute being closed, and explained to PayPal exactly how BFL is violating the ToS.
- I sent an email to [email protected] in which I listed my transaction and dispute number, and explained how BFL is violating the ToS.
- A few days later, a PayPal Customer Solutions Supervisor called me on the phone. He had already spoken to BFL and assured me that BFL would be contacting me. I told him that I just wanted a refund, and explained to him how BFL is violating the ToS.
- I waited a week to give BFL plenty of time to contact me. They didn't.
- I emailed the PayPal Customer Solutions Supervisor and told him that BFL had not contacted me. He seemed shocked. I wasn't. He told me that PayPal could take action against BFL if necessary.
- The PayPal Customer Solutions Supervisor escalated my dispute to the next level (whatever that is). He told me that someone else would call.
- The next day I received a call from a guy named Bruce at BFL. He told me that since I had complained to PayPal, BFL was placing my order "under review" and taking it out of the queue. From his tone, I got the impression that Bruce thought this would bother me. I told him that I didn't need a review, I just wanted my money back. He wouldn't give me a firm answer and just kept repeating that they were placing my order "under review" and taking it out of the queue. I even asked if this review would take a day, week, month, or year. No answer, just the same "under review" statement.
- Within 5 minutes of BFL's call, an Account Representative from PayPal called. I told her about the strange conversation with Bruce. She said that she would contact BFL again.
- My payment to BFL was refunded to my PayPal account the next business day.
IMHO, this is the bottom line:
BFL needs PayPal. If you want your money back, complain to PayPal and don't give up.
This is almost exactly how my refund went. Took me a month and quite the run around of contacting Paypal multiple times. Glad you got your money out of that sinkhole!
Butterfly Labs CEO 25 Million USD Mail Fraud — A Concise Summary of Evidence
https://bitcointalksearch.org/topic/re-butterfly-labs-ceo-25-million-usd-mail-fraud-a-concise-summary-of-evidence-110805
Is Buttefly Labs breaking the law?
https://bitcointalksearch.org/topic/is-butterfly-labs-breaking-the-law-247310
BFL refund through Paypal claim
https://bitcointalksearch.org/topic/bfl-refund-through-paypal-claim-249396
https://bitcointalksearch.org/topic/re-butterfly-labs-ceo-25-million-usd-mail-fraud-a-concise-summary-of-evidence-110805
Is Buttefly Labs breaking the law?
https://bitcointalksearch.org/topic/is-butterfly-labs-breaking-the-law-247310
BFL refund through Paypal claim
https://bitcointalksearch.org/topic/bfl-refund-through-paypal-claim-249396
Alternatively you can berate Josh and get a forced refund.
Thanks for sharing. I think it will be easier if more and more people will be asking for a refund. PayPal has already a database of BFL refunds...?
I recently received a full refund from BFL for an order I placed several months ago.
I know, I know, BFL claims that "all sales are final". Well, there's "final", and then there's "final"...
It took a month, but here's what worked for me:
- I sent an email to [email protected] in which I politely requested a refund.
- About a week later, I received a reply from BFL denying my request.
- I filed a dispute with PayPal. In this dispute I noted that BFL failed to deliver, denied my refund request, and violated PayPal's Terms of Service for pre-order sales.
- PayPal closed my dispute the same day, stating that I was outside the 45-day window.
- I called PayPal's customer service and complained about my dispute being closed, and explained to PayPal exactly how BFL is violating the ToS.
- I sent an email to [email protected] in which I listed my transaction and dispute number, and explained how BFL is violating the ToS.
- A few days later, a PayPal Customer Solutions Supervisor called me on the phone. He had already spoken to BFL and assured me that BFL would be contacting me. I told him that I just wanted a refund, and explained to him how BFL is violating the ToS.
- I waited a week to give BFL plenty of time to contact me. They didn't.
- I emailed the PayPal Customer Solutions Supervisor and told him that BFL had not contacted me. He seemed shocked. I wasn't. He told me that PayPal could take action against BFL if necessary.
- The PayPal Customer Solutions Supervisor escalated my dispute to the next level (whatever that is). He told me that someone else would call.
- The next day I received a call from a guy named Bruce at BFL. He told me that since I had complained to PayPal, BFL was placing my order "under review" and taking it out of the queue. From his tone, I got the impression that Bruce thought this would bother me. I told him that I didn't need a review, I just wanted my money back. He wouldn't give me a firm answer and just kept repeating that they were placing my order "under review" and taking it out of the queue. I even asked if this review would take a day, week, month, or year. No answer, just the same "under review" statement.
- Within 5 minutes of BFL's call, an Account Representative from PayPal called. I told her about the strange conversation with Bruce. She said that she would contact BFL again.
- My payment to BFL was refunded to my PayPal account the next business day.
IMHO, this is the bottom line:
BFL needs PayPal. If you want your money back, complain to PayPal and don't give up.
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