I transfered some money to BTC-e on Dec, 16th 2013 as SEPA transfer. I did the same transfer with a lower sum before.
Up to now the money is not shown in my BTC-e account.
On Dec, 23rd 2013 I created ticket WXJ-614-36955. But BTC-e support has not replied so far.
On Dec, 30 2013 I got this mail:
This message concerns your ticket #WXJ-614-36955.
We have not heard back from you in 168 hours and would like to know if you consider this issue to be resolved. If you have any further questions, simply respond to this email.
Ticket ID: WXJ-614-36955
Subject: recent money funding does not appear
Department: SEPA
Type: Issue
Status: Open
Priority: Critical
Please note that the ticket will automatically be closed within 1 hours if we don't hear back. You can check the status of or reply to this ticket online at:
https://hdbtce.kayako.com/Tickets/Ticket/View/WXJ-XXX-XXXXXMaybe BTC-e support drinks too much
Basically it means they take my money, do not reply to my complain and finally state that I would not care for
For sure I kept the ticket open and if I go to the ticketing system it is still there.
On Jan, 2nd 2014 I replied additionally by email:
To: BTC-e support <
root.servers.btc@gmail.com>
Dear BTC-e support,
I would be very pleased if you could process this ticket
since I loose money if you don't.
Regards
...
But they keep quiet. No answer no reply.
Is anybody here who can give me an advice what to do ?