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Topic: Cloudbet not responding for my 330 BTC withdrawal - page 3. (Read 4088 times)

copper member
Activity: 20
Merit: 0

I wonder how much profit cloudbet makes off seized customer money?
legendary
Activity: 3164
Merit: 1127
Leading Crypto Sports Betting & Casino Platform
Now that OP has proven that it is the owner of account, this:

In this case, our fraud team has needed more time than usual as the case is quite complicated and involves several different parties and inconsistent information from the player. This is our standard procedure if there is any suspicion of fraudulent activity.

has become a big lie, how Cloudbet fraud team is taking more than 1 month to verify who is the account owner, if OP only took less than 24 hours to prove that it is the owner of the account?
sr. member
Activity: 938
Merit: 452
Check your coin privilege
No, that is wrong. There are certainly cases in which the implication does not hold true, e.g. if the player abused a bug in order to win the game. Not to say that this was the case here, but the implication does not hold. They should have returned the deposit ages ago, then handle the dispute but only regarding the winnings, which is what would have been far more acceptable to me.

I mean if there is some sort of tampering it would still be Cloudbet's word against his. No one can prove if that happened or not. So if we settle on the middle ground where both parties agree, OP and Cloudbet both know the deposit address, and they both agree the winnings are valid from whatever bet OP did.

OP still didn't sign the message from the deposit address, and ignored my PM a week ago when I told him to do so to prove his point. We're all only hearing half the story, but if he does indeed still own it then it's pretty much case closed in his favor. And Cloudbet just wants to waste more time.
legendary
Activity: 2534
Merit: 1517
#1 VIP Crypto Casino
I still don't understand why someone has to sign message to get his money back from gambling site.

Player come to site, make deposit, lose money -> nothing happens.

Player wins money -> Breaking TOS. Private information. KYC. Signing messages. Scam accusation. Drama.


I know it sucks but it is how it works even on regular FIAT website, you can create an account make a deposit and lose money in minutes, but if you win the KYC will start.
legendary
Activity: 2674
Merit: 2965
Terminated.
This should not work that way. He legally won every single penny with them. That's his money.  This will encourage other casinos to bring an end like this of big winnings and settle with only the deposit.
TBH I don't really care about any other stance in this case given the lack of information. I am only sure of the following: 1) The deposit is the user's. 2) The deposit can be returned to the originating address. There is no reason to delay the return of the deposit due to any potential "fraud".
Technically speaking if the deposit is valid, it implies the case that the winnings also are. That's what I said in an older post, they shouldn't just send back the deposit to the initial address used, just send the winnings as well. Regardless if they claim the account is in the wrong hands, the simple solution remains the same. Honestly any excuse is just a reason to further delay the payment in hopes of it never being done.
No, that is wrong. There are certainly cases in which the implication does not hold true, e.g. if the player abused a bug in order to win the game. Not to say that this was the case here, but the implication does not hold. They should have returned the deposit ages ago, then handle the dispute but only regarding the winnings, which is what would have been far more acceptable to me.
sr. member
Activity: 938
Merit: 452
Check your coin privilege
This should not work that way. He legally won every single penny with them. That's his money.  This will encourage other casinos to bring an end like this of big winnings and settle with only the deposit.
TBH I don't really care about any other stance in this case given the lack of information. I am only sure of the following: 1) The deposit is the user's. 2) The deposit can be returned to the originating address. There is no reason to delay the return of the deposit due to any potential "fraud".

Technically speaking if the deposit is valid, it implies the case that the winnings also are. That's what I said in an older post, they shouldn't just send back the deposit to the initial address used, just send the winnings as well. Regardless if they claim the account is in the wrong hands, the simple solution remains the same. Honestly any excuse is just a reason to further delay the payment in hopes of it never being done.
legendary
Activity: 2674
Merit: 2965
Terminated.
This should not work that way. He legally won every single penny with them. That's his money.  This will encourage other casinos to bring an end like this of big winnings and settle with only the deposit.
TBH I don't really care about any other stance in this case given the lack of information. I am only sure of the following: 1) The deposit is the user's. 2) The deposit can be returned to the originating address. There is no reason to delay the return of the deposit due to any potential "fraud".
copper member
Activity: 630
Merit: 420
We are Bitcoin!
The very very least that they could have done is inform this community as to what exactly is creating the issue, which they have failed to do so.
But they already did informed us:

As I have stated previously, there are concerns about the ownership of the account and due to the large amount of funds in question, we want to be sure that the correct decision is made.

Thanks,

Ronnie @ Cloudbet
That is too vague and could mean many things, hence my statement. Returning the deposit where it came from can be done regardless of any ownernships issues with the account.
Returning the deposit? What about the winnings? It's all clear that there were no complains with anything else except ownership issue.
Yes, my primary concern is the return of the user's money rather than the potential winnings. Winnings can be handled afterwards.
This should not work that way. He legally won every single penny with them. That's his money.  This will encourage other casinos to bring an end like this of big winnings and settle with only the deposit.
legendary
Activity: 2674
Merit: 2965
Terminated.
The very very least that they could have done is inform this community as to what exactly is creating the issue, which they have failed to do so.
But they already did informed us:

As I have stated previously, there are concerns about the ownership of the account and due to the large amount of funds in question, we want to be sure that the correct decision is made.

Thanks,

Ronnie @ Cloudbet
That is too vague and could mean many things, hence my statement. Returning the deposit where it came from can be done regardless of any ownernships issues with the account.
Returning the deposit? What about the winnings? It's all clear that there were no complains with anything else except ownership issue.
Yes, my primary concern is the return of the user's money rather than the potential winnings. Winnings can be handled afterwards.
copper member
Activity: 630
Merit: 420
We are Bitcoin!
The very very least that they could have done is inform this community as to what exactly is creating the issue, which they have failed to do so.
But they already did informed us:

As I have stated previously, there are concerns about the ownership of the account and due to the large amount of funds in question, we want to be sure that the correct decision is made.

Thanks,

Ronnie @ Cloudbet
That is too vague and could mean many things, hence my statement. Returning the deposit where it came from can be done regardless of any ownernships issues with the account.
Returning the deposit? What about the winnings? It's all clear that there were no complains with anything else except ownership issue.

I would suggest Swofty to take legal aids. You have everything here to prove your legitimacy. Without going to that route, Cloudbet is not going to give you anything(I strongly started to believe this).  Get the best lawyer, show them all these and offer them a good amount to pay if they help you to get the money. Not only the money, also ensure that this frauds go to the jail.
legendary
Activity: 2674
Merit: 2965
Terminated.
The very very least that they could have done is inform this community as to what exactly is creating the issue, which they have failed to do so.
But they already did informed us:

As I have stated previously, there are concerns about the ownership of the account and due to the large amount of funds in question, we want to be sure that the correct decision is made.

Thanks,

Ronnie @ Cloudbet
That is too vague and could mean many things, hence my statement. Returning the deposit where it came from can be done regardless of any ownernships issues with the account.
legendary
Activity: 1932
Merit: 2272
I still don't understand why someone has to sign message to get his money back from gambling site.

Player come to site, make deposit, lose money -> nothing happens.

Player wins money -> Breaking TOS. Private information. KYC. Signing messages. Scam accusation. Drama.


Cloudbet has all information they need to pay money they own.

The very very least that they could have done is inform this community as to what exactly is creating the issue, which they have failed to do so.
But they already did:

As I have stated previously, there are concerns about the ownership of the account and due to the large amount of funds in question, we want to be sure that the correct decision is made.

Thanks,

Ronnie @ Cloudbet
newbie
Activity: 28
Merit: 7
This is what AskGamblers said to me just now.

https://imgur.com/a/kkWRSEb

The complaint to the third party could take an unknown amount of time and would get it closed with Askgamblers.

Im sticking here and on AskGamblers. You guys helped me so much. I will not go to the ones I dont know and maybe it will go a rigged favor against me.

Albert
legendary
Activity: 2674
Merit: 2965
Terminated.
-snip-
- They've refused to answer legitimate questions on askgamblers and the bitcointalk community, but rather are making ambiguous statements.
Right; the way that they've handled this is absurd. They could have asked some senior members here for help, many of which are definitely both smarter and faster than their fraud team. Either the case would: 1) Still remained unresolved because of actual issues (which we still have no idea what they allegedly are), but we'd at least know what they are; 2) Be already resolved for quite some time.

Is cloubet.com a scam casino? My answer is YES.
They've been getting away with it for many years and its a pity it has come to this for people to realize what they really are.
I believe that if this "3rd party" does not resolve this ASAP and not within "it might take some time" time-frame, that it warrants removing all positive ratings on CloudBet as well as posting warnings on other sites (e.g. Askgamblers).

The very very least that they could have done is inform this community as to what exactly is creating the issue, which they have failed to do so. Therefore, it is evident that they absolutely do not care about the community.

Curacao Egaming - with which we are licensed - will act as an arbiter here and we are bound by any ruling they make.  We encourage the player to reach out to them directly to present his case.
This is also wrong; the player should not need to do this. The player should stick to Bitcointalk and AskGamblers as we can publicly see what is going on in both places.
member
Activity: 222
Merit: 24
The OP has now proven ownership of HIS account beyond doubt.
- has submitted himself to full KYC check
- has signed messages from the deposit addresses
- owns and retains access to the registered email address
- owns and retains the 2FA phone number registered to the account

How cloudbet.com can keep saying different people are claiming ownership of the account is stupid in light of all the evidence provided by the OP.

Cloudbet's assertions of suspicious deposits have now been debunked. There was no third party involved. The OP controls all the deposit addresses and made the deposits HIMSELF!

- On the other hand cloudbet.com has offered only words without providing any shred of evidence to back up their claims.
- They keep smearing the OP while the OP has shown the patience of a saint in dealing with them.
- Out of the blue, their go to arbiter - askgamblers.com - is no longer viable for them.
- They're arbitrarily imposing Curacao E-gaming as the new arbiter, after wasting 46 days and counting of the OP's time on askgamblers.
- The question is why Curacao E-gaming and not askgamblers that has helped resolve over 30 cases involving cloudbet.com?
- When cloudbet.com signed up to askgamblers.com, they agreed to provide them with any evidence of wrongdoing by players - they have so far failed to do so in this case.
- They also agreed to abide by the rulings made by askgamblers, but they're now shifting the goal post again. This means that askgamblers, who the OP seems comfortable with as arbiter will be sidelined.
- They have changed their TOS to include a clause that allows them hold on to player’s deposits and winnings indefinitely.
- They've refused to answer legitimate questions on askgamblers and by the bitcointalk community, but rather are making ambiguous statements.


Who is looking suspicious now?
Is cloudbet.com a scam casino? My answer is YES.
They've been selectively scamming users and getting away with it for many years. Its a pity it has come to this for people to realize what they really are.
The emperor no longer has his clothes.



copper member
Activity: 630
Merit: 420
We are Bitcoin!
Awesome job Swofty: https://bitcointalksearch.org/topic/m.49730432

So, I believe this is proof of ownership.
100% without any doubt. The KYC BS are no longer accountable now which was not before though.

You are indeed the owner of all of those addresses.
I vouch the same.

So awesome to see all of the community come together and help Swofty.  Grin
No awesomeness yet unless he gets his money. If he does not get his money then all these means nothing.


@Swofty: Plesae choose an address from any of these addresses where you want your 330+BTC.

Cloudbet now needs to give you the money or this community will be ashamed forever to you.

@Cloudbet: Do you have any excuse left? Any new BS?



Update:
Archived

More update:
Archived another copy after some minor changes.
legendary
Activity: 2674
Merit: 2965
Terminated.
Code:
-----BEGIN BITCOIN SIGNED MESSAGE-----
This is Albert

Cloudbet username: swofty

Deposit address: 1J1cRAYXaeYzBp9hXqF9EiJBn4V1sttfdU

Date: 12-29-2018
-----BEGIN SIGNATURE-----
14eyUeT1TBR7M8b6MP9NyBqy6cSQnmXgqr
H23rC9FVm3q7Yx4lhfJv+nrbckfLi7WATM7vc+p+mpi5Q7YAg0Wdi0MiPFmvf1vWlz3858trK+83A26hDPZzPgc=
-----END BITCOIN SIGNED MESSAGE-----
Code:
-----BEGIN BITCOIN SIGNED MESSAGE-----
This is Albert

Cloudbet username: swofty

Deposit address: 1J1cRAYXaeYzBp9hXqF9EiJBn4V1sttfdU

Date: 12-31-2018
-----BEGIN SIGNATURE-----
1AEJHYcFZ6y54yC7WwcDKKbqMnw47ZYFCq
H8ulCGea9Lg6HajghM7QVEspZLfdvRTtNENUZpgRxEH0a06fHVTm9md85/2f/6z3pJLWdk/RdJPsS1aQkptmwA4=
-----END BITCOIN SIGNED MESSAGE-----
Code:
-----BEGIN BITCOIN SIGNED MESSAGE-----
This is Albert

Cloudbet username: swofty

Deposit address: 1J1cRAYXaeYzBp9hXqF9EiJBn4V1sttfdU

Date: 12-31-2018
-----BEGIN SIGNATURE-----
16rvkmzatShJpgWoMhx9LEMZHdjPmcan2Q
H43+dHvnC3SMQ6W04tX7Fq6wDhxITDnCE+n3/2jC8AGyWLywx8b3aw17GItgL9YPiK4YBhpvtLa4LQy5WmAY/vM=
-----END BITCOIN SIGNED MESSAGE-----
Code:
-----BEGIN BITCOIN SIGNED MESSAGE-----
This is Albert

Cloudbet username: swofty

Deposit address: 1J1cRAYXaeYzBp9hXqF9EiJBn4V1sttfdU

Date: 12-31-2018
-----BEGIN SIGNATURE-----
1MqJjomzoc66w7q8jL4FMumBPpt6NKeudS
ICVkEfalOhBd8kRq9kj7d8VZIn7rUaXc32JyiVL+lli6L6Ho8nla4Vq0FDaSjU2MHsu4qU2zaq0Rjel0TJS+fN8=
-----END BITCOIN SIGNED MESSAGE-----
Code:
-----BEGIN BITCOIN SIGNED MESSAGE-----
This is Albert

Cloudbet username: swofty

Deposit address: 1J1cRAYXaeYzBp9hXqF9EiJBn4V1sttfdU

Date: 12-31-2018
-----BEGIN SIGNATURE-----
1NzXeedajYzazbTcAy93eGd6QELqGFn1VF
H5A5i99TcoAwlRYy5JhtaD8fDi77ETwL6nrob9vx6ysUIDi+v0O08IKIb9Mo7a36vFdAuYEHhXeEFFQ3f/hM7rE=
-----END BITCOIN SIGNED MESSAGE-----
All verified using latest Core. You are indeed the owner of all of those addresses.
sr. member
Activity: 1877
Merit: 389
Swofty,

They now turn your case to eCuracao Gaming - this is not justified.
Why don't you speak to Game Protect about this, just send GP a message and see what are your LEGAL options?

It doesn't cost anything to ask.


Go away

Why are you so much against using Game Protect?
Among all the haters here I used it and have an actual experience with it - the others just post negative trust to GP without any basis. I got paid from the law firm GP works with and can prove it as well.

This issue has been taking so long to resolve and Swofty doesn't realize Cloudbet is not going towards him but against him (i.e. involving the eCuracao Gaming is not going to help him get his 330 BTC).

This needs to be dealt with legally, and when you go against this advice - then you are causing Swofty to not do the right thing for him to get his winnings back.

If you have any other proper and logical solution to his problem - please suggest it?
legendary
Activity: 2394
Merit: 6581
be constructive or S.T.F.U
-----BEGIN BITCOIN SIGNED MESSAGE-----
This is Albert

Cloudbet username: swofty

Deposit address: 1J1cRAYXaeYzBp9hXqF9EiJBn4V1sttfdU

Date: 12-29-2018
-----BEGIN SIGNATURE-----
14eyUeT1TBR7M8b6MP9NyBqy6cSQnmXgqr
H23rC9FVm3q7Yx4lhfJv+nrbckfLi7WATM7vc+p+mpi5Q7YAg0Wdi0MiPFmvf1vWlz3858trK+83A26hDPZzPgc=
-----END BITCOIN SIGNED MESSAGE-----

==============================================

-----BEGIN BITCOIN SIGNED MESSAGE-----
This is Albert

Cloudbet username: swofty

Deposit address: 1J1cRAYXaeYzBp9hXqF9EiJBn4V1sttfdU

Date: 12-31-2018
-----BEGIN SIGNATURE-----
1AEJHYcFZ6y54yC7WwcDKKbqMnw47ZYFCq
H8ulCGea9Lg6HajghM7QVEspZLfdvRTtNENUZpgRxEH0a06fHVTm9md85/2f/6z3pJLWdk/RdJPsS1aQkptmwA4=
-----END BITCOIN SIGNED MESSAGE-----

=============================================

-----BEGIN BITCOIN SIGNED MESSAGE-----
This is Albert

Cloudbet username: swofty

Deposit address: 1J1cRAYXaeYzBp9hXqF9EiJBn4V1sttfdU

Date: 12-31-2018
-----BEGIN SIGNATURE-----
16rvkmzatShJpgWoMhx9LEMZHdjPmcan2Q
H43+dHvnC3SMQ6W04tX7Fq6wDhxITDnCE+n3/2jC8AGyWLywx8b3aw17GItgL9YPiK4YBhpvtLa4LQy5WmAY/vM=
-----END BITCOIN SIGNED MESSAGE-----

==========================================

-----BEGIN BITCOIN SIGNED MESSAGE-----
This is Albert

Cloudbet username: swofty

Deposit address: 1J1cRAYXaeYzBp9hXqF9EiJBn4V1sttfdU

Date: 12-31-2018
-----BEGIN SIGNATURE-----
1MqJjomzoc66w7q8jL4FMumBPpt6NKeudS
ICVkEfalOhBd8kRq9kj7d8VZIn7rUaXc32JyiVL+lli6L6Ho8nla4Vq0FDaSjU2MHsu4qU2zaq0Rjel0TJS+fN8=
-----END BITCOIN SIGNED MESSAGE-----

==========================================

-----BEGIN BITCOIN SIGNED MESSAGE-----
This is Albert

Cloudbet username: swofty

Deposit address: 1J1cRAYXaeYzBp9hXqF9EiJBn4V1sttfdU

Date: 12-31-2018
-----BEGIN SIGNATURE-----
1NzXeedajYzazbTcAy93eGd6QELqGFn1VF
H5A5i99TcoAwlRYy5JhtaD8fDi77ETwL6nrob9vx6ysUIDi+v0O08IKIb9Mo7a36vFdAuYEHhXeEFFQ3f/hM7rE=
-----END BITCOIN SIGNED MESSAGE-----

==========================================

when i double check verify these on coinomi the spacing is very important. after each line... this is albert... username.. deposit address there is a space so double space. and after the date there is no spaces at all after it,
it is just very important to get this spacing right in order for you to verify. So this is what it looks like

https://imgur.com/a/qjqFRxb

https://imgur.com/a/rwftJ0Z

Here you go. SIGNED MESSAGE. By the way ONLY ME can do that.


Albert


quoted for reference, all signed messages are verified.
legendary
Activity: 2828
Merit: 1497
Join the world-leading crypto sportsbook NOW!
Curacao Egaming - with which we are licensed - will act as an arbiter here and we are bound by any ruling they make.  We encourage the player to reach out to them directly to present his case.

We intend to fully respect the decision that is reached by Curaçao Egaming, and we hope the community will too.


So, after all these day you came to this conclusion that the OP needs to reach out to them? Ironic.

Can you sign an address which have over 330BTC in there so that we can believe that you are not out of fund?

I believe they can not sign a message with this amount of bitcoin because they dont have it or they do not know how to sign a message in the first place.
Just coming up with another excuse toward their customer to delay paying him once again.
Now swofty signed a message(s) and it was verified to be correct proving those are the btc addresses the bitcoin was sent from. It is cloudbets turn to respond to the customer with anything further so to pay out their legitimate winnings to them.
Unless they do not have those amount of bitcoin to pay them out which is a bad signal to other gamblers on their site.
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